Heartis Arlington

They raised my mothers rent 20 percent for the prior months rent that had already had been paid!!! We left imediately and got a better estalishment with a better rate than we were paying Hartis prior to the increase for two years! Now they are chasing me fo [removed] for leaving without giving 30 days notice. Poor hiring practices, No one watching over the help sleeping at night. There are better places. Move on to better care

It is very nice sized. Big enough to have what you need, small enough to know everyone. They have struggled with turnover. We have had some breakdown in communication a few times. Overall It has still been a good experience. I feel my loved one is safe and well taken of. We are happy she is there.

Our family had an in person tour and it was fine, but the memory care area was a little dreary and just not very inviting.

Heartis Arlington has been great to work with so far. They have a wonderful activities director which is what I was hoping for for my mother. She does special things for her and has really taken her under her wing and encourages her to participate. The new administrative staff have been really good with communication, calling/texting/emailing with any updates. The staff here go above and beyond for their residents and I would highly recommend them to others who are looking.

They have great activities directors, but the only thing they could improve on would be bringing in a couple more outside groups to entertain the residents. They could also improve on their salon styling and maintenance.

This community really cares and my friend couldn't walk or stand when he first moved in and within 3 weeks he was standing and walking. The staff worked with him and really cared. The staff was helpful and we never had an issue. The communication was great and they were very knowledgeable and kept us up to date.

I looked at about 4 others and chose Heartis Arlington because of the cleanliness of the facility and just the overall look. It is also more homey looking and not institutional like some others places I saw. Overall, I am satisfied with our experience, but would tell others to make sure you are your parents eyes and ears.

Heartis took care of my mom and dad, and they treated us as a family. When my dad died, they were heartbroken just as we were. Staff are also very responsive to any needs we brought up.

The community is always clean and inviting. The concierge is so pleasant and helpful and I enjoy my time there!

Tuesday’s you’ll get an email about “tasting tuesdays”. How about “lack of training Tuesday’s”? The staff and management at Heartis Arlington are ill equipped to handle and redirect. Do not be fooled by the nice facility, staff is all that matters!

The staff at Heartis is wonderful. Very friendly and inclusive. The residents all seemed to be very happy. The facility is very clean. I was shown a studio accommodation. If your senior is still pretty active and interested in socializing this is a really great place.

I toured this facility and it has everything I am looking for. The memory care unit was active and the residents seem to be well monitored. Definitely on my short list.

Heartis Arlington is terrible. Look around before placing a loved on there. They harmed my mother mentally As well as with meds. The prescriptions had the wrong name and prescribers. The staff cannot de-escalate issues and in my opinion lacks proper training on protocols. Nice facility, however, don’t pick based on that as you will make a huge mistake. Pick based on a qualified staff and Heartis does not have that.

My name is [name removed] and my cell phone number is [removed] so anyone that wants to talk to me before placing a loved one at Heartis can call. Too much to write here, however, you will be shocked at the terrible stories I can tell you about the treatment my mother received. I am starting the process of filing with the state of Texas ( I haven’t rushed as my mother was and is my first priority) as well as making my singular mission of ensuring what happened to my mother does not happen to others. I am a long time CEO of several large Arlington businesses and never give out my cell but this is so important to protect the public from similar abuses my mother experienced that I urge you to call me day or night. We have lots of options for our loved ones so make an informed choice before picking Heartis.

Beautiful facility. Very new and fresh. Clean & friendly atmosphere. Thorough tour with full detail of what to expect. A little too much after visit contact. I received a call, postcard and letter within 2 days of visiting. I appreciate checking.

We toured Heartis and were very impressed. It's a beautiful property and is close by, but my loved one was worried about what would happen to her if her care needs increased. They don't have all levels of care here, and she was hoping for a place where she could settle and grow without having to move communities if she needed higher care.

I went on a tour her to place my mother. The staff was friendly and helpful and answered all my questions. It was clean and a nice place but just didn't feel like a home. It just wasn't a good fit for her.

We did not like this community.The rooms were too small for the room rent. I did not like that they have a happy hour with a bar even though they limit the drinks for the residents it would not be a good environment. The person that did our tour it was obvious it was not part of their specific job duties but they did the best they could.

Mom seems happy here she has settled in and adjusted well. She is enjoying doing the activities here and meeting new people. The staff is very friendly and nice very accommodating. The food is really good. They keep the community looking very nice well kept and clean. I would recommend them.

My mother has recently moved into this community and so far everything is going good for her. The facility is very clean and has a lot of great amenities to offer all of the residents. She has had few up and downs since the move but the staff have been accommodating her to the best of there ability. The only thing I have a concern with is the lack of communication between the medical team and I. Overall I am pleased with the experience for her.