Heartis Arlington

Facility is fairly clean, but my loved ones apartment is not. There has been high management turn over so any complaints have not been documented or followed through on due to the turn over. My mom didn't need much care for the first 6 months she was there and was able to independently participate in preferred activities. So it was ok, that they weren't very attentive. She needs more help now and the care/attention given is no better. If my mom wasn't almost [removed] and ready to go home to Heaven, I would have already called to try and figure something else out for her. Very disappointing!

What we like the most about the Heartis Arlington community is the friendliness of the staff, the cleanliness of the community and in our case the location as well. Based on the experience we have had so far, we would recommend this community to other families who are looking for a place for their loved ones.

I liked the Heartis Arlington community because it has all been renovated recently both assisted living and memory care look great. I just moved my Mom to the memory care side and I have been happy with the services so far. The assisted living side could offer a little more attention to the residents.

My loved one and family didn't have a good experience with Heartis Arlington. In fact, I would never take any of my loved one out to their community again. This experience wasn't what we expected. We are unable to recommend the community to anyone.

This is such a beautiful place, very nice living areas and dining room. We love the parties and amount of group activities through the day that our family gets involved in. Friendly staff, great place! Very happy here! .

Heartis Arlington gets 5 stars for everything, I have had no complaints what-so-ever. They treated my dad with the utmost love and respect. The thing that sticks out most about this facility would be the caregivers. They really seem to love their jobs and genuinely care about the residents. I am a retired hospice registered nurse, so I have been to and seen a lot of different facilities.

I am heartbroken and angry. I feel we were duped. Just because the website promises 24/7 emergency contact does not make it so. Just because they advertise a daily schedule of events does not mean that any residents actually participate or that the events are led by someone other than a minimum wage aide. A facility can be new and clean and beautiful, but everything ultimately boils down to the staff that are daily touching and interacting with my loved one. Don't put your relative here unless you can show up on a daily basis yourself to see that promises are being fulfilled and proper care given.

I toured Heartis Arlington and it was like the Cadillac of facilities. The people were really nice; it was beautiful, brand new, and very clean. They had a lot more housekeepers and care providers there. The problem is, with Heartis being the Cadillac of facilities, it was just very expensive. It wasn't in our budget, especially with the high level of care my dad needed.

They raised my mothers rent 20 percent for the prior months rent that had already had been paid!!! We left imediately and got a better estalishment with a better rate than we were paying Hartis prior to the increase for two years! Now they are chasing me fo [removed] for leaving without giving 30 days notice. Poor hiring practices, No one watching over the help sleeping at night. There are better places. Move on to better care

It is very nice sized. Big enough to have what you need, small enough to know everyone. They have struggled with turnover. We have had some breakdown in communication a few times. Overall It has still been a good experience. I feel my loved one is safe and well taken of. We are happy she is there.

Our family had an in person tour and it was fine, but the memory care area was a little dreary and just not very inviting.

Heartis Arlington has been great to work with so far. They have a wonderful activities director which is what I was hoping for for my mother. She does special things for her and has really taken her under her wing and encourages her to participate. The new administrative staff have been really good with communication, calling/texting/emailing with any updates. The staff here go above and beyond for their residents and I would highly recommend them to others who are looking.

They have great activities directors, but the only thing they could improve on would be bringing in a couple more outside groups to entertain the residents. They could also improve on their salon styling and maintenance.

This community really cares and my friend couldn't walk or stand when he first moved in and within 3 weeks he was standing and walking. The staff worked with him and really cared. The staff was helpful and we never had an issue. The communication was great and they were very knowledgeable and kept us up to date.

I looked at about 4 others and chose Heartis Arlington because of the cleanliness of the facility and just the overall look. It is also more homey looking and not institutional like some others places I saw. Overall, I am satisfied with our experience, but would tell others to make sure you are your parents eyes and ears.

Heartis took care of my mom and dad, and they treated us as a family. When my dad died, they were heartbroken just as we were. Staff are also very responsive to any needs we brought up.

The community is always clean and inviting. The concierge is so pleasant and helpful and I enjoy my time there!

Tuesday’s you’ll get an email about “tasting tuesdays”. How about “lack of training Tuesday’s”? The staff and management at Heartis Arlington are ill equipped to handle and redirect. Do not be fooled by the nice facility, staff is all that matters!

The staff at Heartis is wonderful. Very friendly and inclusive. The residents all seemed to be very happy. The facility is very clean. I was shown a studio accommodation. If your senior is still pretty active and interested in socializing this is a really great place.

I toured this facility and it has everything I am looking for. The memory care unit was active and the residents seem to be well monitored. Definitely on my short list.