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Randall Residence of Sterling Heights

13400 Nineteen Mile Road, Sterling Heights, MI 48313

7.8
Review score
60 reviews
Add review
7.8
Review score
60 reviews
5 star
57%
4 star
28%
3 star
5%
2 star
2%
1 star
8%
See all reviews
For more information about senior living options:
(866) 374-4058
Randall Residence of Sterling Heights
Randall Residence of Sterling Heights
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22 Floor plans available
Randall Residence of Sterling Heights in google map
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anonymous
-
Family/friend
5.0
our families experience
We really like the smaller size of the community, it is a little bit cheaper then some other communities we had checked out and we like that they have different cottages for the residents. We do not always go when they have activities but on their Facebook page you can see pictures and som

About the facility
Randall Residence of Sterling Heights

The Randall family's mission to provide senior care can be traced back to the grandmother of the current brand leaders. As a registered nurse, she had a passion for health care, and eventually took the steps in founding the original Randall Residence. The Randalls took great care of the health and welfare of the residents of their care home, treating them as members of their own extended family. Today, the Randall Residences have expanded while continuing to hold on to their core philosophy of treating residents with dignity and respect.

Living Options and Amenities

Randall Residence of Sterling Heights offers both private and semi-private studio apartments. Each unit comes with its own lounge area and a bathroom with a large walk-in shower. All our units are wheelchair accessible and feature large picture windows that allow the sun to pour in. We offer studios that face in any direction, so you can choose whether you'd like to rise with the sun, relax during a golden hour sunset, or enjoy the comfort of indirect soft light. Each unit is immaculately clean with attractive, neutral-tone carpeting. Units are equipped with heating and air conditioning, cable TV, wifi, and an...

Read more

Senior living options offered

Memory Care

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Randall Residence of Sterling Heights
Randall Residence of Sterling Heights

13400 Nineteen Mile Road, Sterling Heights, MI 48313

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7.8
Review score
60 reviews
7.8
Review score
60 reviews
5 star
57%
4 star
28%
3 star
5%
2 star
2%
1 star
8%
9.6
Review score
64 reviews
9.6
Review score
64 reviews
5 star
54%
4 star
36%
3 star
3%
2 star
2%
1 star
5%
9.2
Review score
52 reviews
9.2
Review score
52 reviews
5 star
54%
4 star
21%
3 star
19%
2 star
2%
1 star
4%
8.7
Review score
38 reviews
8.7
Review score
38 reviews
5 star
47%
4 star
26%
3 star
8%
2 star
8%
1 star
11%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

Rate Lock

Freezes your rent price for a specified length of time.

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

2

Memory Care, Independent Living

Care types offered

1

Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Reviews

for Randall Residence of Sterling Heights

7.8Review score60 reviews
7.8
Review score
60 reviews
5 star
57%
4 star
28%
3 star
5%
2 star
2%
1 star
8%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Randall Residence of Sterling Heights with 7.8 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Randall Residence of Sterling Heights has 60 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.2
Friendliness
4.3
Care Services
4.1
Staff
4.2
Meals & Dining
3.6
Activities
4.1
Value for Cost
4.2
A Place for Mom has scored Randall Residence of Sterling Heights with 7.8 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Randall Residence of Sterling Heights has 60 reviews with an average "overall experience" of 4.1 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 60 reviews
anonymous - Family/friend
Memory Care
January 23, 2023
5.0
Verified Review
our families experience
We really like the smaller size of the community, it is a little bit cheaper then some other communities we had checked out and we like that they have different cottages for the residents. We do not always go when they have activities but on their Facebook page you can see pictures and some of the activities they do have going on for the residents. When you reach out to the staff by email they have really good communication.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Response from Randall Residence of Sterling Heights
January 24, 2023
Thanks for the 5 star review and for noticing our fun activities. We do have a great time at Randall Residence of Sterling Heights. ~Janelle Randall~
Rob M - Family/friend
Memory Care
January 21, 2023
4.0
Caring staff
This was our 2nd facilty that my Mom lived in. As an advanced stage memory patient who could be a bit feisty, the staff took to her and truly cared about her. The facility is clean and they kept to the schedule to make sure they care Mom needed was taken care of. You can get “wowed” with the new facilities glitz, but the people make it go. The only negative in my opinion was the food could be improved, but understand staffing and food costs are pressures on the monthly cost. Overall I would recommend in the Sterling Heights area.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
2
Activities
4
Value for Cost
4
Response from Randall Residence of Sterling Heights
January 27, 2023
Thank you for trusting us with your mom and for sharing your experience with others. I personally enjoy the "feisty" ones, as they make life more interesting. I appreciate your comments on the food and I will look into what we are serving. Food should be one of the things that brings joy to each day. Again, thanks for the review and the feedback. ~Janelle Randall~
anonymous - Family/friend
Memory Care
November 17, 2022
5.0
Verified Review
A positive experience
I really appreciated the sales lady, she helped me get through everything and was very helpful in the whole sign up and transition process, she gave me a lot of good tips. I also appreciate the fact that when they came to assess him, they came to my house to do it. They were very accommodating. I met the owner last night at a Thanksgiving dinner that they had. They also had entertainment come in. I know that he is participating in activities that they have going on. I like the atmosphere, it is a smaller facility with only 20 residents. They have cottages and he was able to go to one that fits him the best according to them. Residents are able to go outside as well and we like that. The director has been very helpful and accessible. I have been happy with the experience and would recommend Randall Residence of Sterling Heights to others looking.
Response from Randall Residence of Sterling Heights
January 24, 2023
Thank you for taking the time to review us. We are unique from the others in our size and our hands-on approach from ownership. I'll be sure to thank the entire team for what they did to make the transition to Randall Residence of Sterling Heights as smooth as possible. ~Janelle Randall~
Joni - Family/friend
Memory Care
August 29, 2022
2.0
Verified Review
Our Experience
I was not really happy with them. They were understaffed, and the workers did not have enough training. They just yelled and yelled at people, which is not the way to handle issues. It was clean - I'll give them credit for that. But staffing is a huge issue there.
Ryan L - Family/friend
Memory Care
April 19, 2022
3.5
Verified Review
Solid senior living center
I would recommend this community for you or your loved one. I felt that they were good, based on my loved ones condition I feel like he may have needed a little more assistance but overall we were very happy with Randall. The staff were really good and very friendly with everyone. They treated my loved one great and I had no issues with this at all.
Cleanliness
4
Friendliness
5
Care Services
3.5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4.5
Response from Randall Residence of Sterling Heights
May 5, 2022
Thanks for trusting us with your loved one. If there's something we could do better, please let us know. ~Janelle Randall~
anonymous - Family/friend
Memory Care
March 4, 2022
0.5
Verified Review
Terrible
A lot of promises that were made were not kept, they did not meet any expectations whatsoever. They said cleaning came once a week and that did not happen and laundry was never done consistently. The head nurse at the time was rude and we always saw staff members on their phones and not engaging with the residents. Residents safety was a huge concern - there was a client that climbed out of a window, crossed a major intersection and the family was contacted by the hospital first because the community had no idea.
Cleanliness
2
Friendliness
0.5
Care Services
2
Staff
0.5
Meals & Dining
3
Activities
3
Value for Cost
1
Response from Randall Residence of Sterling Heights
May 5, 2022
We will not deny the fact that we've had challenges during the national staffing crisis. However, we are pleased to have found a Health and Wellness Director that is someone we have worked with in the past and are happy that she was able to rejoin our team. If you would like to discuss any of the items you mentioned, please reach out to Matt, our Executive Director. ~Janelle Randall~
anonymous - Family/friend
Memory Care
October 4, 2021
5.0
Verified Review
Great Place
This is a great place for your loved one. It looks nice and the people are friendly. They check on the residents all the time. I don't have anything negative to say about them at all. They have activities like board games, cards, wine tasting for the residents.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
5
Value for Cost
5
Response from Randall Residence of Sterling Heights
May 5, 2022
Thanks for taking the time to review us. ~Janelle Randall~
anonymous - Toured community
Memory Care
August 11, 2021
3.0
Verified Review
Tour of Randall Residence
I was not very impressed with our tour. The girl who was showing us around seemed to be new and she was not very personable. We did not see any residents during our tour and it just did not seem homey. They also were not allowing any family to be involved in the moving process either, she would have had to be medically transported. It was not conducive for what we needed.
Response from Randall Residence of Sterling Heights
May 5, 2022
Unfortunately, during the time you toured, we were limited by COVID restrictions on where we could take you. In a pre-COVID world, we would have toured you in a vibrant, active space full of residents. I apologize that you weren't able to see what we are truly like. ~Janelle Randall~
Sandra - Toured community
Memory Care
May 25, 2021
5.0
Verified Review
my review of Randall Residence of Sterling Heights
We toured this community and it was a great tour for covid times. The staff was friendly and informative and they made sure to follow all the restrictions to keep everyone safe.
Response from Randall Residence of Sterling Heights
May 5, 2022
Thanks for noticing all that we were doing to keep everyone safe from COVID. These were, and continue to be, challenging times. We're looking forward to a time when we might be able to talk about COVID in the past instead of the present. ~Janelle Randall~
anonymous - Family/friend
Memory Care
April 8, 2021
5.0
Verified Review
My review of Randall Residence of Sterling Heights
All the staff members seem friendly and caring, and the value seems to be right in line with everyone else that's why we chose this facility. However due to the restrictions we still have not been able to get inside the facility and see our loved ones room.
Friendliness
5
Staff
5
Response from Randall Residence of Sterling Heights
May 5, 2022
Thanks for trusting us with your loved one, especially during the pandemic. It wasn't easy on our team, but we know it was even harder on the residents and their families. Thanks for your patience and understanding. ~Janelle Randall~
anonymous - Family/friend
Memory Care
April 5, 2021
5.0
Verified Review
Good place for loved ones
What we really liked about this community was that they were all kind and friendly and our loved one got the care that she needed. We would definitely recommend the Randall Residence of Sterling Heights to others .
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Randall Residence of Sterling Heights
May 5, 2022
Thanks for the recommending us to others. We truly appreciate that! ~Janelle Randall~
anonymous - Toured community
Memory Care
February 13, 2021
5.0
[name removed] was amazing. Specialized in only memory care, with different levels. Very simple layout. Small community.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Randall Residence of Sterling Heights
May 5, 2022
Thanks for the review! ~Janelle Randall~
anonymous - Toured community
Memory Care
October 2, 2020
5.0
great facility and staff. the facility was super clean and seems like a great environment.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Randall Residence of Sterling Heights
May 5, 2022
Thanks for taking the time to leave a review. ~Janelle Randall~
Patricia - Family/friend
Memory Care
July 9, 2020
5.0
Verified Review
A home away from home
It is a smaller community. They take the time to get to know the residents and keep them active. The food is good. The room sizes are nice. They have a couple of different floor plans. My mom has a studio which is a good size for her. They encourage the residents to participate in activities and be engaged with the other residents.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Randall Residence of Sterling Heights
May 5, 2022
Patricia - I agree with you, the food at Randall Residence of Sterling Heights is good. I enjoy every meal I have here too. ~Janelle Randall~
Antonina A Zarro - Family/friend
Memory Care
June 23, 2019
4.5
In the months since my husband's admission to Harbor Chase, I personally witnessed extreme patience, kindness, and respect extended to each resident. The staff exhibits dedicated professionalism dealing with the unpredictable nature of those suffering from Alzheimer/Dementia. I am grateful
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
anonymous - Toured community
Memory Care
June 5, 2019
4.0
1 to 10 care, state requirement is 1 to 15, Like the cottage style set up with a very nice community central area. Is cottage houses 20 residents, and each placed with the level of demential (1-4) 4 being the extreme level of care needed. All secured and locked down. Out door access, weekly Doctor visit's - [name removed] (geriatric doctor). Two care coordinators assigned to each cottage. Cost goes up on average 3-4% each year. All rooms the same and nicer than Sunrise, nice set up. Atomosphere very quiet. Not overly secure nor did they greet me. A medical traveling person entered, I walked in behind. The person letting her in did not greet me nor question who I was. Probably the best place for Pops if the dementia progresses.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Memory Care
August 7, 2018
4.0
Spoke with [name removed], very nice sent information on Dad is going to look over and discuss with [name removed]. set apt for tomorrow [date removed]
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Memory Care
December 8, 2017
4.0
Great facility and great staff! I thoroughly enjoyed the tour. All staff members were friendly. Loved their philosophy of care and their attention to their clients. The rooms were private and nice and they involve the family with all decision making.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Response from Randall Residence of Sterling Heights
January 5, 2018
Thank you very much for your wonderful review and for taking the time to rate us! We’re happy to hear that you had a great tour and we very much appreciate your kind words about our beautiful community, attentive associates, spacious apartments, and our philosophy of care. We hope you’ll come back by for another tour soon. We’d love to welcome you back to HarborChase! Again, we sincerely thank you for your review.
anonymous - Family/friend
Memory Care
October 2, 2017
5.0
Verified Review
Feels like a Resort
I love seeing the changes in my Aunt since she has moved here. They have her room decorated very nicely, made sure that she has a wheelchair and a walker at her disposial. The staff has been wonderful they are encouraging her to be a part of the different activities and her goal is to get to on one of their many field trips. My Aunt is so much more active, she likes going out to the courtyard which is in the middle of the community and total secured, she visits with the other residents in the sitting areas, she even likes going to the dining room and enjoys the food. I would definitely recommend scheduling a tour at this community.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Randall Residence of Sterling Heights
October 16, 2017
Thank you very much for your wonderful recommendation and five-star review! We’re very happy that you and your family decided to choose HarborChase for your Aunt. We’re glad to hear that she is enjoying our dining services and the many activities available daily through our Life Enrichment program. We also very much appreciate the kind words about our caring and friendly associates. Every day, they are focused on providing the very best in senior living for our residents and their family members. Again, we thank you for your five-star review. We look forward to serving you and your family for years to come!
Noah Williams - Toured community
Memory Care
July 18, 2017
3.5
Overall a great experience
Senior living is a complicated issue. We want the best for our loved one's and we always want more and better care, but the reality of the situation is that Harbor Chase and their employees do the best that they can for the amount of money we pay. The cost seems enormous on our end, but again when we consider that it is all inclusive, 24/7 care it is probably a bargain.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
4
Care Services
4.5
Activities
3.5
Response from Randall Residence of Sterling Heights
August 8, 2017
Thank you so much for taking the time to review us. We’re happy that you decided to choose HarborChase for your loved one. We also appreciate your kind words about the tremendous value our residents and their family members receive at HarborChase. Every day, our residents enjoy innovative health services, delicious dining options, housekeeping services, a variety of activities, and care that transcends the expected. Again, we thank you for your review and we look forward to serving you and your family in the years to come.
Viewing 1-20 out of 60 reviews

Amenities
at Randall Residence of Sterling Heights

Healthcare Services

  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Medication Management
  • Memory Care
  • High Acuity Care
  • Diabetic Care
  • Incontinence Care

Meals & Dining

  • Room Service
  • Low / No Sodium
  • Meals Provided
  • No Sugar
  • Guest Meals
  • Restaurant Style Dining

Room Amenities

  • Wheelchair Accessible Showers
  • Ground Floor Units
  • Respite or Short Term Stays Offered
  • Handicap Accessible

Community Amenities

Transportation & parking

  • Resident Parking Available

Pets

  • Weight Limit (lbs)
  • Cats Allowed
  • Dogs Allowed

Common areas

  • Indoor Common Areas
  • Outside Patio
  • Beauty Salon
  • Outdoor Common Areas
  • TV Lounge
  • Central Fireplace

Recreational areas

  • Raised Garden Beds
  • Piano or Organ

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • English

Activities

  • Yoga / Chair Yoga
  • Dances
  • Visiting Chaplain or Priest
  • Light Therapy Programs
  • Activities Off-site
  • Live Musical Performances
  • Brain fitness / Dakim
  • Day Trips and Outings
  • Tai Chi
  • BBQs or Picnics
  • Pet-focused Programs
  • Protestant Services
  • Stretching Classes
  • Devotional Activities On-Site
  • Sensory-based Programs
  • Intergenerational Programs
  • Wine Tasting
  • Gardening Club
  • Live Dance or Theater Performances
  • Activities On-site
  • Cooking Classes
  • Educational Speakers / Life Long Learning
  • Birthday Parties
  • Trivia Games
  • Karaoke
  • Reminiscence Programs
  • Art Classes
  • Devotional Activities Offsite
  • Holiday Parties
  • Wii Bowling
  • Catholic Services

Neighborhoods
around Randall Residence of Sterling Heights

See what the neighborhood has to offer and what’s nearby:
Randall Residence of Sterling Heights in google map

Frequently Asked Questions
about Randall Residence of Sterling Heights

Randall Residence of Sterling Heights offers Studio. Learn more.

A Place for Mom has scored Randall Residence of Sterling Heights 7.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (586) 254-5719 to reach a resident at Randall Residence of Sterling Heights.

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0%
1bd, Semi-Private, Private
Guardian Angel Adult Family Home is located in Clinton Township, Michigan. It is family owned and operated by a licensed and experienced Registered Nurse with 30+ years in senior care. We ensure the Health, Safety, Dignity and Rights of each resident in a supportive family environment. Our...
Rose Senior Living at Clinton Township community exteriorCommunity badge
9.3
Review score
27 reviews
9.3
Review score
27 reviews
5 star
63%
4 star
22%
3 star
11%
2 star
0%
1 star
4%
Studio, 1bd, 2bd
Photo of Hearthstone Communities - Sterling HeightsCommunity badge
9.9
Review score
43 reviews
9.9
Review score
43 reviews
5 star
96%
4 star
0%
3 star
0%
2 star
2%
1 star
2%
1bd, Semi-Private, Private
Welcome to HearthStone Communities. Assisted Living, Licensed Group Home where our family atmosphere and qualified caregivers provide our residents compassionate care, a dignified, safe and secure living environment.Residents will enjoy the same activities and interests they always have. Helping...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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