Serene Gardens of Sterling Heights

They have taken very good care of my mother, she is end stage dementia and arrived in very bad shape from the previous facility. Her CNA [name removed]at Serene Gardens should get a medal! A raise for sure, she immediately assessed my mother when she got there and said she would do everything in her power to get my mother's skin infections and sores under control and she looked me straight in the eyes and promised she would and that she would be cared for properly at Serene. So far she has! The rest of the staff that helps care for my mother are also amazing. The food is not the greatest but not the worst either. Reminds me of school cafeteria food. A lot of seniors don't have much of an appetite to begin with, so nutrition needs to be appealing.

The staff is all very friendly it is very clean. Whenever we call for assistance you always have to leave a message and usually do not get a returned call until after 3 or 4 calls. Overall it's a great place

We picked this community because, they could get my loved one in right away, and they were very accomodationg. Overall, it was a short experience, and my love done was there a short period of time.

Serene Gardens has been an amazing experience so far we have nothing but great things to say about all of the staff members there. On the day our loved one was moving in there was a mix up with the person who arranged the move in date and property manager - they were not ready for our loved one but they worked some things out and took our loved one in. They went above and beyond to make sure they were able to accommodating up They also have worked with us financially and we would recommend this community to other families.

It has not been that long since Serene Gardens has taken over. It's been about 2 months, but I'm not sure of the exact timeframe. They do take real good care of my husband and the meals look good when I've come to visit. Although they could give them a bit more food, if they're serving something that a resident doesn't like or can't eat, they make sure to get them something else. I would recommend it, but the problem I've come across with Serene Gardens is a lack of communication. It's more so with the night staff that I find this problem. My husband is approaching end of life and today in his rom they had oxygen tanks and all of this equipment all over the place, but no one could tell anyone why or who put in there. They also couldn't tell us who administered the oxygen and why. Because it happened at night, they did not have the hospice nurse's okay on that. So sometimes I've come across things like that where everyone is running around trying to figure out what happened. But, honestly, that would be the only thing that they could improve on. There's a new manager there, and we really like him. If we bring something to his attention, it's taken care of. I told my kids that if something happens and I'm no longer able to take care of myself, I wouldn't mind being placed here. And if I'm putting myself here, I'd say that's a pretty good recommendation. The new staff and workers in the memory care unit have been really sweet, kind, and caring. I really like them and I will miss them when my husband passes, because we've spent a lot of time together.

We would highly recommend the community to others for their loved ones. The community is very personable, and able to provide individualized care for the residents. The communication with the staff is good. We are happy with our experience with the community. My loved one enjoys the food and activities the community provides.

Don't go here if you want good care for your loved one or if you want them to eat anything decent or healthy. The relationship between management and the staff was very poor. The manager just couldn't get along with his staff, so the staff wouldn't come in to work. Basically it was like a strike. The food was terrible. It was all from a food service, with nothing homemade, and no fruits or vegetables. They would run out of food sometimes. It was just a terrible value and experience. The one positive is the activities director seemed like a wonderful person. Activities were just starting to pick back up after Covid restrictions. And she seemed like she was trying to keep it together for the whole building.

Modest, clean facility. Good options for room sizes and care assistance. Even have 2 bedroom options.

The community is good at answering your questions and the communication is good between the staff and our family. They keep us well informed and up to date. I would recommend this community to others based on my experience.

IT's been great, except for staff coming and going. A nurse quit, several of the aides quit, the one who does the intake quit. It's been frustrating not having continuity of care. The other day one of the aides yelled at me, and that's happened a couple of times. The managers and receptionists are really, really nice though. The aides are good sometimes, other times they are not. Overall, the people have been very, very friendly, they've been good to me and my loved one. The food's not the best in the world, but my loved one likes it well enough. There's only one activity right now - bingo. And sometimes they do crafts, but not very often because you can't gather together right now.

This place is so wonderful! We were welcomed with open arms, and everyone was so nice and helpful! It is like living in a dream, the facility is so beautiful!

Very nice community with a lot to offer. The staff was so friendly and the Administrator answered all my questions. It is a very nice place. I would highly recommend it to anyone looking for a nice place for their loved one.

Toured with my mom and I had a great feeling from the minute I walked in that this would be the place we settle on for my mother. The lobby area is spacious and the theme continues through the building with wide open dining spaces and common areas with lots of natural light. The staff and management were incredibly friendly and receptive to my concerns, I know it is a hard process to settle on the right home but we are comfortable knowing we picked Sterling Heights Comfort Care.

I'm really glad I came to tour Comfort Care. Everybody I came into contact with was so friendly and made me feel welcomed. I loved how modern and clean the building was, and my mom loved the "feeling" the building presented. She's planning on moving in in the next few months and is looking forward to making more friends her age.

A lovely community with very friendly staff and a beautiful building. I went on a tour and was very impressed with how beautiful this place looked. A movie theater, salon, and great living area is all part of the package

My Grandmother was one of the first residents at Sterling Heights Comfort Care. It just opened last year! What wonderful staff, including the administrator, nurse, and activities director! Even though COVID-19 was a little tough on my grandmother (being not allowed to see family and friends in person), I was still able to see my grandma through skype calls and window visits. Round of applause to this team!