Waltonwood Lakeside

for a local A Place for Mom advisor

22 Reviews

• (12)

  A Place For Mom

• (10)

  SeniorAdvisor.com

Very nice place. Even though this is a little out of the way, this is an option.

Do not trust this place for your loved one. This facility has a revolving door for employees from the aids to the management team. They can not keep good people. They hire unqualified, untrained people at low wages. Some work 16 hour shifts. They promote from within making unqualified aids med techs who should not be dispensing medications or giving any medical advice. My mother fell and they called to tell us per law. They said she was fine. We went right over and found a lump on her head and took her to the hospital only to discover she had a broken rib and in allot of pain. This place will go out of their way to tell you what they think you want to hear or make excuses only to protect their negligence in the care they should be receiving. Meetings with the management team help resolve ongoing issues for about 2 weeks and then it's back to business as usual. Unless you visit your loved one 3 or more times a week, you won't really know what goes on there. The philosophy is to find every way to increase fees or "levels of care" to improve their bottom line with increases every year. Then they do not follow through on the care or services that you are paying allot of money for. They're record keeping is terrible. Several times the care givers had incorrect care instructions after an increase in care was paid for. STAY AWAY!

I just wanted to let you and your staff know that I'm so pleased with the way everyone has been with my Mother [name removed her first week at Waltonwood. All of the staff have been so friendly and helpful. Yesterday was her 84th Birthday. Yesterday the staff came with balloons and a Birthday sign and sang to her it made her day. It's the little touches like this along with the welcoming basket and beautiful blanket that was there for her on her first day of moving into Waltonwood that make everything so special here. Thank you and your staff for a great experience. Looking forward to our continuing care at your community.