For pricing & availability
My loved ones room has been clean, and they seem to be well staffed. Often, it's a challenge to get someone to respond in a timely manner. Other than that, they are very friendly. We picked this place because, we needed a quality place to go to, and it checked all of the boxes for my loved one. They keep the residents moving/active.... Read more
Homey, Craftsman-style architecture paired with stylish, chic interiors create a truly unique atmosphere that can only be found at HarborChase of Plainfield — a community offering assisted living and memory care services in Plainfield, Illinois. Residents can age in place while enjoying an array of luxurious amenities and services. Take your pup for a stroll through the courtyard — we are pet-friendly after all — or chat with loved ones while gathering around the crackling fireplace. Let us help you live the best life possible, here at HarborChase of Plainfield.
Forget the stress of household chores. Our professional and friendly associates offer regular housekeeping, laundry, and maintenance services in order to keep your home in great condition. Gourmet and nutritious meals are prepared fresh by our professional chef and team daily. Residents can choose from a variety of menu options in order to satisfy their personal preferences and dietary restrictions. Chat with friends and family while savoring every bite in our elegant and spacious dining room.
Experienced and empathetic caregivers are available on-site 24 hours a day, seven days a week offering a variety of services, which include diabetic, ambulatory, and incontinence care as well as medication management and...
Read More
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
4.1
4.1
3.5
3.9
3.9
3.2
3.9
Our family had an in-person tour and based on everything we saw within the facility and the staff members we met with we thought it was a really nice experience.
My loved ones room has been clean, and they seem to be well staffed. Often, it's a challenge to get someone to respond in a timely manner. Other than that, they are very friendly. We picked this place because, we needed a quality place to go to, and it checked all of the boxes for my loved one. They keep the residents moving/active.
4
5
5
4
5
3
5
The nurses were good. They were really understaffed and did not give the attention that was needed. Their management is terrible, they dont communicate. They make promises for level of care and do not follow through. I am super dissatisfied, and would not recommend to anyone.
4
4
2
2
2
3
3
I really like that l can call them and they are always there. Anytime you need something just call and they get to the point right away. The staff are also helpful and friendly. [name removed] up front is my go to person, she is just awesome and I love her. I would absolutely recommend this facility to others looking. As soon as we walked in my dad fell in love with the facility and we did not look anywhere else. Not only are the staff great, but the residents are super friendly and welcoming as well. That was one of the things my dad loved, he found a friend right when we walked in the door.
5
5
5
4.5
5
5
4
5
5
5
3
4
4
4
That place was a traumatic experience for my mom and me. I do not recommend it. She was neglected and charged for care that did not happen. She was not included in any "activities". She did not leave her room for the time she spent there out of fear of other residents, being forgotten, and potential exposure to COVID.
0.5
0.5
0.5
0.5
0.5
0.5
0.5
It was a very nice facility.
We moved in during the middle of Covid, which was a hard time to move in. I'm sure it would be a different situation if there was no Covid. But considering the situation, everybody responded beautifully and the way they should have under the circumstances. Our living situation is good, although I wish housekeeping were a little bit better.
We toured HarborChase of Plainfield and the staff were friendly, but it had a very depressing and dreary atmosphere. It did not seem anywhere near as nice as some others we looked at.
I would not recommend this community to others. I felt very mislead, this community said that they could put her in assisted living and then over to memory care and our loved one would thrive here. That did not happen, They did not take care of our loved ones the way that they said they would. When we would communicate with the staff they would not know what was going with our loved ones.
1
3
No data collected
1
No data collected
2
1
On the tour we liked what we saw, and we do know our loved one likes it there but with the covid restrictions we just aren't able to see our loved one that much. It is a nice place, she has a suite with a refrigerator, bathroom and a bedroom.
My experience was limited due to my loved one's quick decline. The care the community gave was fantastic.
No data collected
5
No data collected
5
No data collected
5
5
HarborChase of Plainfield was not a good fit for my husband. He needed memory care but because of Covid they placed him in assisted living. After 2 days I was told he needed to move to HarborChase of Naperville. Their memory care didn't work out either. Because of behavioral issues he was sent to Silver Oaks. Medically he needed more care and when we moved him even though he had not occupied a room at HarborChase for a whole month we did not get any of that fee refunded.
1
1
1
1
1
I am very happy with the care my mother is receiving. I understand these are difficult times and they are following precautions, but now a worker has brought in the COVID and I want to be able to see my mother before something happens to her. Living longer, but not being able to see loved ones isn't exactly living. I wish they could put in place a way to safely visit, as it is obvious, the workers leave work and get to live their life.
4.5
4.5
4.5
4.5
4.5
We were told a lot of things about extras and services while we were touring and deciding to select and once moved in most was not true and struggled to get our calls answered. The apartment/rooms are spacious. There have been several issues with the medication program paid for each month to the point we have had to take back over the filling of prescriptions. The food is good but several times what is provided on menu is not actually what is being served that day. Actual selections and foods are ordered by corporate and not real change for options suggested by residents. There are really any outside activities planned except maybe once a month.
4
4
4
2.5
4
Response from HarborChase of Plainfield
September 19, 2019Thank you for taking the time to share your thoughts on our community. We work hard to alleviate concerns for our residents and family members as quickly and comprehensively as possible. We appreciate your feedback and will be sure to look into your concerns. In the meantime, we’d appreciate the opportunity to speak with you further about your experience. Please give us a call at [removed] to set up a meeting.
My husband was to be transferred to Harborchase Plainfield. However he passed away before entering the facility. We had not moved any furniture or personal belongings into his apt. Yet. I paid over $8000.00 and only was given 2 in return. I feel this was a bad way to treat seniors. They could be a little more caring. I could see them keeping the community fee, but that's all
0.5
0.5
0.5
0.5
0.5
Response from HarborChase of Plainfield
August 8, 2019Thank you for taking the time to share your thoughts and concerns. You have our sincere condolences on the loss of your loved one. We are also sorry to hear that you have an unfavorable view of our community. We would be happy to meet with you in person to discuss your concerns. Please give us a call at [removed] to set up a meeting.
Caring staff was noticed, engaged residents, pride, I did notice an odor of urine in one section. Loved the time I spent with the coordinator. But not my choice, due to location and higher monthly price. Facility was nicely laid out, and impressed with reminiscent pieces found in the hallways, be it photography, a doll crib, old time photos, sitting areas, It is much further away from me, that was the drawback.
4
4
4
4
4
After touring several assisted living facilities in the Naperville/Plainfield areas, Harbor Chase of Plainfield felt like the right place for my mother. The apartments were very spacious compared to the competition and the prices were comparable. My mother has been living there a little over 3 weeks and seems happy. The administrative side on the other hand is not well run. The Director of Sales was new and misquoted service level pricing, made multiple pricing mistakes on the paperwork, sent incomplete paperwork to our lawyer for review, and gave misinformation several times on how the medication management options worked. When I came to pick up the keys which were supposed to be at the front desk they weren't available. When I mentioned to the Executive Director that the Director of Sales made several mistakes all she said was that she was new. The Executive Director is relatively new also. She didn't even ask for input. I've worked in sales and marketing for 14 years and consider this unprofessional for senior management. In addition, a nurse tried to give my mother the wrong medication at the dinner table. They also have been giving her magnesium daily that came from the nursing home but didn't show it should be given in their notes. The notes from the NP show that my mother should be weighed weekly and should see the dietician. She was just weighed for the first time since arriving last week and has not seen the dietician. Today my mother complained that they haven't emptied her bathroom garbage can for days. This isn't even all the little oversights that have occurred. I overheard another family member complaining about a medication dispensing error to a nurse.
3.5
3.5
3.5
3.5
3.5
UNPROFESSIONAL! - If they treat prospective residents this way, I wonder how they treat “captive” residents who have signed on the dotted line and have no choice? Saturday, Feb3, we arrive five minutes before our 3pm appointment. The receptionist greeted us and then lead us down the hall to a far back corner of the building and wait. At 3:20, an employee came over and stated that someone would we with us soon. The employee stated that even though we had an appointment at 3pm a walk-in came in right before and they were helping the walk-in first and we had to wait. My wife was offended because she worked hard to get the Saturday appointment as the website stated we needed to make an appointment. Until that time there was no other contact and; the employee did not even say how much longer it would take before someone would meet with us - We left without being helped!
0.5
0.5
0.5
0.5
0.5
Response from HarborChase of Plainfield
March 6, 2018Thank you for taking the time to rate us. We’re sorry to hear that you have an unfavorable opinion of our community. We apologize for your bad experience waiting for your tour. We do, however, appreciate your feedback as it helps us to fine-tune our services. We pride ourselves on offering exceptional and unmatched hospitality and your feedback will help us to make valuable adjustments toward that goal. Again, we thank you for sharing your concerns and we apologize for your wait.
I was touring facilities for my Father and when I arrived here, I noticed that this was a brand new building. It was a very nice facility but it was a huge place. They have an Alzheimer’s unit and it is locked down so my Father wouldn’t be able to wander out of the community. While on the tour, the administrator told me about some of the activities like they have little concerts and family can even come to see. The other thing I liked is that there were staff members everywhere to keep an eye on things. However, I was not able to pick this community because it was too far away for me. I would recommend this facility to other families.
4
4
4
4
4
Response from HarborChase of Plainfield
January 4, 2018Thank you very much for your recommendation and for taking the time to review us! We’re happy to hear that you had a great tour and we very much appreciate your kind words about our beautiful community, abundance of associates, innovative security measures and the wealth of activities available daily for our residents. We’re sorry to hear, however, that the location of the community doesn’t fit your needs at this time. If you change your mind or your circumstances happen to change, please make sure to let us know. We’d love the opportunity to welcome your Father to HarborChase. Again, we thank you for your review. We wish you and your family the best of luck!
See what the neighborhood has to offer and what’s nearby:
HarborChase of Plainfield offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
HarborChase of Plainfield has received an average review rating of 3.9 based on 77 reviews. See all reviews.
Call (815) 267-3510 to reach a resident at HarborChase of Plainfield.
To reach a resident at HarborChase of Plainfield call: (815) 267-3510
4.2
(142 reviews)Studio, 1bd, 2bd, Semi-Private
Welcome to StoryPoint Romeoville! This isn’t just a place to reside — it’s a place where our community members truly shine, and we are glad to share this experience with them. Our various senior living options include independent living, assisted living, and memory care. Throughout each service...
4.4
(40 reviews)Studio, 1bd, 2bd, Semi-Private
In elegant, residential environments, we deliver the finest in senior care, and are recognized internationally for both quality and innovation. Guided by our Principles of Service, Sunrise affords families peace-of-mind by providing today's seniors with a range of personalized assisted living...
Studio, 1bd, 2bd, Semi-Private
Bardwell Residences is a senior living community in an incredible historic building. Independent Living, Assisted Living and Memory Care round out this 99 apartment community. We embrace our history and are Senior Living, Reimagined. Scheduled to open 4/1/23 the entire building has been renovated...
4.5
(28 reviews)Studio, 1bd, 2bd
The Inn at Willow Falls was designed with consideration for every facet of a secure and enriching senior lifestyle — from a choice of meticulously designed apartments to a complete program of supportive care and social services. Residents will delight in the beautiful grounds, the...
4.1
(41 reviews)Studio, 1bd, 2bd
Thoughtfully designed to help older adults enjoy greater well-being, Atria at River Trail is a newly built independent living, assisted living and memory care community serving the families of Bolingbrook and Naperville.Whether residents select a spacious studio, one- or two-bedroom apartment,...
4.3
(13 reviews)Studio, 1bd, 2bd, Semi-Private
Arbor Terrace Naperville provides the highest quality of geriatric care and assisted living in the Naperville, Illinois area, including innovative memory care designed specifically for those affected by Alzheimer’s disease and other dementias. Each resident receives unique and personalized care...
4.4
(110 reviews)Studio, 1bd, 2bd
Welcome to StoryPoint Naperville! This isn’t just a place to reside — it’s a place where our community members truly shine, and we are glad to share this experience with them. Our various senior living options include independent living, enhanced living, assisted living, memory care, and respite...
3.7
(14 reviews)Studio, 1bd, Semi-Private
We began our quest into senior living because of our love for our beloved mother, Mary Bickford, whose needs became too great for us to manage. As we researched senior living options, we were shocked at our findings. The options offered too much or too little – none met her needs and nothing...
3.9
(54 reviews)Studio, 1bd, 2bd, Semi-Private
Rock Run Place offers a home like setting and cheerful smiles from our professional staff who greet you everyday. Assisted Living and Memory Care levels of care are available on our campus. Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to...
4.3
(36 reviews)Studio, 1bd, 2bd
For over 20 years, Presence Fox Knoll has been serving the residents of the Fox Valley area in a tradition of understanding, support, and respect. Our community features a continuum of care in which our professional staff provide a variety of services to compliment our residents needs. Situated...
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.