Elmcroft of Arlington

They've been very attentive, very thorough, and very friendly. I think they do a great job. The rooms stay clean and well-maintained. No musty or dirty smells. My loved one is happy with the food. They serve a variety of foods, and it's warm when it's supposed to be, cold when it's supposed to be, and fresh. They haven't been able to do as many activities due to Covid, but they keep her pretty well entertained.

We did a virtual tour with Elmcroft and we really liked the facility. All of the staff members we spoke to were friendly, especially the administrative staff. She could not go here because she needed more care.

We chose Elmcroft of Arlington because of the cleanliness and smell of the facility and when we went in we were able to get a good deal for the time period. After a while though, the price has increased some.The room sizes are very good, I like them a lot. My mom complaints about the food, she does not like the taste and thinks there could be more variety. My biggest issue is the laundry, I do not think they take a lot of care in doing the laundry so they could use improvement there. The staff members are always helpful, they are so loving and kind. I would recommend them to others who are looking.

The staff members were all very friendly, and we were able to spend a great deal of time inside the community and eat the meals they served. We do think they could improve on the staffing, there was a pretty high turnover rate and we did experience some theft while our loved one was there.

This has been difficult due to covid. Communication between the staff and the community could be better. If there is an issue or covid updates they are good to call us. The main issue was getting them to call us back when we leave messages. I would recommend this community depending on your loved one's needs.

The community promised more than they delivered, The communication is not very good, They struggle to return phone calls. I would not recommend this community to others.

My ratings are based on the month I was able to go into to the community. The community was able to let me know the price of care wouldn't increase as my loved one needed additional care. The activities included live music at least once a month, walks for the residents, and other activities for the residents to choose from. They are lacking WiFi capability for the residents.

I would advise others looking into Elmcroft of Arlington to not put their loved one here. My mom was not even here 24 hours before we had to put her in rehab. We have been trying to get people on the phone as we are moving her out and it is impossible. They have no communication at all.

I think they have lived up to all of my expectations so far and have followed through with all of the promises they have made. About a year after we moved in they had a lot of staff turnover, but it has been fine. We chose this community because the price with all inclusive with no extra charges. I would absolutely recommend this community to other families.

It is a nice facility, I have found the staff to be cooperative in problem solving and meeting my mother's needs. I think they have staff turnover and some variability in the quality of staff. The food is pretty good and that matters a lot to my mom. The allow us to bring in additional personal caregivers and they are willing to work with them. We chose this community because I liked the setting and they were able to provide the level of care she needed. It is also an all inclusive price and they have a commitment to aging in place.

My mother has been in Elmcroft as of August 2019. The facility is bright and cheery and not dark and dingy. They really care about the residents, aiding them in everything that they need, such as helping them to bathe, dress, go to the dining hall for breakfast, lunch, and dinner, giving them their meds. The staff is very kind and attentive to the residents. Also, the monthly rent covers everything that they need with no extra charges except for the cable TV and phone. We are extremely happy with them.

The company is very biased to its residents. Having a loved one there is the worst decision you could make, they very well may walk out the front door without anyone knowing. There is not a nurse there 24 hours like they advertise. In the years I have dealt with them nurses have changed constantly all who have been equally horrible. The current nurse is very rude and uncompassionate. The new ED is worse than the last she will smile at you and lie to your face. The employees are great they work short often but they will address you and your loved ones by name. I have seen employees who work so much to cover shifts they look like zombies.Still yet they are more knowledgeable than the management staff. Calling the corporate office does no good, I think it actually makes them angrier. A little piece of advice when touring this place. Listen to nothing they tell you, instead talk to residents who live there. Got to meals with them. Pop up at odd times and check in often. Don't call when you need things done, email and insist on a return email instead of a call. You have been warned!

Great community. Positive, friendly staff. The community is always clean, smells fresh and has engaged residents.

Clean, quiet, activities available, friendly staff, smells great! Residents seem happy

I've been coming to Elmcroft for a few years. They are always very professional and my impression is that they taking good care of their residents. They also get good grade for cleanliness

Very helpful staff

Clean, well run community with wide well lit halls. Plenty of activities for residents on a dailey basis and residents are encouraged to join in by activity director and by caregivers. Residents do not complain about the food (as they do a lot of other communities). Overall, I do not hesitate to refer our patients to look into this community for their future living facility choice.

Very nice community

Excellent!