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Discovery Village at the West End

9801 Harmony Woods Way, Richmond, VA 23233

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Discovery Village at the West End community exterior
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Annie G - Loved one of resident/client
5.0
I would definitely recommend

Our loved ones stay was quite short, but we were very happy with Discovery Village. The staff were just wonderful from top to bottom, they were so kind, thoughtful and communicative. The community was always very clean and never smelled.... Read more

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About the facility Discovery Village at the West End

Situated in the heart of Virginia’s capital city of Richmond, Discovery Village at the West End’s senior living community is surrounded by rich history and vibrant landscaped beauty. With a team of specially trained health and wellness professionals, they provide assisted and independent living care in a supportive, family-like atmosphere. Find deluxe, resort-style amenities like chef-prepared meals, a full calendar of events, concierge services, personalized care plans, and so much more without even leaving your doorstep.

Community Amenities and Services

The caring staff of Discovery Village believe that seniors should be able to settle into a relaxing, carefree lifestyle after retiring. The good news is, they can make that happen. Their friendly team members offer complimentary scheduled transportation and take care of chores like weekly housekeeping. They also provide state-of-the-art medical services like ambulatory, incontinence, and diabetic care. Each team member receives specialized memory care training, and they staff a doctor, podiatrist, and various therapists on site for timely, quality care.

The community’s Sensations dining program outshines the rest. With a professional chef preparing diverse, mouthwatering dishes using the freshest locally-sourced ingredients, they provide tableside service in a luxe restaurant-style dining area. Or, opt for private room service and enjoy a meal in...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
Discovery Village at the West End is a community within Discovery Management Group properties. See all Discovery Management Group communities.

Pricing for Discovery Village at the West End

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Discovery Village at the West End

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Vegetarian

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered

Facility Amenities

Transportation & parking

Resident Parking Available
Complimentary Transportation

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas

Services

Beautician

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss

Languages spoken

English

Activities

Devotional Activities On-Site
Activities On-site
Activities Off-site

Reviews for Discovery Village at the West End

3.5

(17 reviews)

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Cleanliness

3.8

Care services

3.0

Staff

4.6

Meals & dining

3.7

Activities

3.4

Value for cost

3.4

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Verified Review
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1-17 of 17 reviews
5.0
March 8, 2022
Annie G - Loved one of resident/client
Verified Review
I would definitely recommend

Our loved ones stay was quite short, but we were very happy with Discovery Village. The staff were just wonderful from top to bottom, they were so kind, thoughtful and communicative. The community was always very clean and never smelled.


5.0
February 10, 2022
Lisa - Loved one of resident/client
Verified Review
Overall a Really Great Experience for My Loved One, Who Has Been Happy Here

I would highly recommend Discovery Village at The West End. The staff have been great to work with. There are a lot of activities for the residents to choose from. The food overall could be improved upon.


4.5
December 14, 2021
anonymous - Loved one of resident/client
Verified Review
Would recommend, good place for loved ones

When we are able to speak with our loved one overall she seems happy with the meals and so far this community has been exceeding all expectation's. Our loved ones previous community ended up badly. She hasn't gone to many activities as of yet, but has gone to a couple of happy hours. It is in a great location which is very nice, it is close by some stores that the residents can go shop at.


4.0
October 19, 2021
A D - Loved one of resident/client
Verified Review
Discovery Village was a pretty good fit for my loved one

The people at the front desk were very friendly. They were without activities for a while due to the loss of an activity director, however since a new one has been hired it is picking back up but my loved one does not participate in the activities.


5.0
July 8, 2021
anonymous - Resident/client
Verified Review
Try It, you'll like it - Discovery Village

I think you have to go at it with a positive attitude, and realize there are other great people you're around and living near. But if you're willing to participate and a be apart of things, you'll love it here. I absolutely love living here. The staff is very helpful. There are lots of activities and things to do. The cost seems reasonable for what you get. It's worth every penny for me. It meets all my needs, and I'm loving it.


5.0
June 15, 2021
richard - Loved one of resident/client
Verified Review
my expierience

The overall value of this community outstanding. I would recommend this community to others based on my experience The community is neat and clean, and the staff is very friendly. My loved ones really likes the food and they have activities but we would like to see more for residents who are visually impaired.


1.0
September 28, 2020
tom - Loved one of resident/client
They won't let my father go to the dentist

My father lives at the assisted living facility. He has a severe tooth ache and they won't let him go to the dentist.


0.5
September 28, 2020
anonymous - Loved one of resident/client
Won't let my father go to the dentist

My father lives in the assisted living facility of Discovery Village at the West End. He has pain in a tooth and they won't let him go to the dentist.


0.5
December 16, 2016
Jane - Loved one of resident/client
Place is a Total Joke - Horrible Experience

Terrible services - patients are ignored and are over charged for things like bed pads that are never used. Patient therapy was a joke - total joke. A group of patients are taken to a large room (many in wheel chairs) and then someone stands up and does their physical therapy instruction. Can never find a nurse on duty - this happened to our relative and the patient in the other bed. We pulled our loved one from the facility.


5.0
September 10, 2016
Cindy - Loved one of resident/client
Love it here

My mother is here in residence. I love the facility. It is clean, healthy, and my mother is being well taken care of. I stop by 3 to 4 times a week. It had been an awesome experience.


5.0
August 16, 2016
anonymous - Toured community

Provided a wealth of information. That aided in our search.


0.5
April 27, 2016
anonymous - Loved one of resident/client
Family beware and watch your loved one if you use this facility

Facility is seems nice from the outside- seems like a lot of employee turn over in the last 1 and 1/2 years. Have seen patients sitting with no shoes, have seen patients sitting with no supervision. Some of the management seem uncaring to the patients and family! Have had problems with the facility and the director-the director even reported incorrect information! Have had to contact the state to investigate the facility for possible violations. Still not sure how a patient could leave the facility and no one know how- the facility did not know the patient was missing until the police brought the patient back and knocked on the door.


4.0
May 1, 2015
anonymous - Loved one of resident/client
Verified Review
It's been wonderful

its been wonderful. The Crossings at University Park is a wonderful assisted living community. My overall rating of this community is 4 stars. This is a pretty good facility with great services. If you are searching for an assisted living community in the Richmond, VA area, I would suggest this place. It is clean and has a good atmosphere. I am glad that my loved one is well taken care of and happy here.


2.0
January 13, 2015
anonymous - Loved one of resident/client
New, clean facility, but lacking in many ways

Our family experienced both the Assisted Living and the Memory Care units. While the facility building is new and pretty, we felt the staff were inexperienced and unreliable and management was not empathetic to patients and families. A few of our brief thoughts over a few months were: -Incorrect ratio of medicine technicians to residents/patients. Caused hour delays in time sensitive medications being delivered, even when the facility was not filled to capacity. -Residents voices were ignored, no follow up after resident feedback meetings. -Kitchen/Food was subpar. Often did not post menu. -Little to no activities for memory care residents. Routinely would just see staff sitting and watching tv with residents as the major activity for the day. -The facility was very concerned with appearances, and not so much resident care and relations. Overall it's a clean, new facility that smelled good and offered some 'fancy' meals and activities for Assisted Living residents. But the minuses outweighed the pluses for us.


4.0
August 20, 2014
Anonymous - Resident/client
Verified Review
Respite care

My husband spent a week in memory care. He was safe, well fed and entertained. The staff placed a call to my cell twice so I could talk to him while I was away. I would use The Crossings again.


4.0
July 29, 2014
Anonymous - Toured community
Verified Review
Clean, friendly staff, open...

Clean, friendly staff, open, bright, liked semi-private room. Plan to use for respite


4.5
June 6, 2014
Anonymous - Loved one of resident/client
Verified Review
The Crossings at University Park is a superior facility for any loved one.

My husband could not come home after rehab due to his inability to walk and after looking into several facilities for him I was very impressed with The Crossings at University Park. He has been there for slightly over a month and I am truly pleased with my choice for him. For the most part, he is very happy there, although he would rather be home. Home is not an option at this time. He has availed himself of the outings provided (which I could not provide if he were home). Food is very well prepared and served graciously in the dining room. All in all I would highly recommend the Crossings at University Park to anyone seeking a clean, caring community.

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Frequently Asked Questions about Discovery Village at the West End

Discovery Village at the West End offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Discovery Village at the West End has received an average review rating of 3.5 based on 17 reviews. See all reviews.

Call (804) 554-1555 to reach a resident at Discovery Village at the West End.

To reach a resident at Discovery Village at the West End call: (804) 554-1555



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.