My loved one is currently a resident at Aspire at West End and everything about his experience has been great so far. This facility has great staff. The housekeeping does a great job. Communication with the family is also great. I would highly recommend Aspire at West End to friends and family!... Read more
Tucked away into a quiet neighborhood off of the I-64 corridor, Aspire at West End offers a serene location in bustling Richmond, Virginia. Start your latest chapter in this modern, colorful community building featuring a lively design and plentiful windows. Situated near RVA’s famous Broad Street, this community places community resources and amenities at residents’ fingertips.
Spend the day shopping and dining at the restaurants and retail shops clustered along Broad Street, just a short drive away. Visit the American Civil War Center at Historic Tredegar, the Library of Virginia, or the Old Dominion Railway Museum to learn about the region’s role in American history. Enjoy visual art exhibitions at the Virginia Museum of Fine Arts or soak up a live performance at the Dogwood Dell amphitheater during the annual Festival of the Arts. The city is also a top foodie destination with a heavy emphasis on modern Southern cuisine. Choose how you spend each day at Aspire at West End.
Feel supported in your next chapter of life with the knowledgeable staff and inspiring amenities at Aspire at West End. Enjoy the convenience of concierge services. Rest easy with 24 hour security as well as with emergency response systems in...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Review Score
18 reviewsOut of 10
5 star
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4 star
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A Place for Mom has scored Aspire at West End with 9.3 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, Aspire at West End has 18 reviews with an average "overall experience" of 4.5 out of 5.
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My loved one is currently a resident at Aspire at West End and everything about his experience has been great so far. This facility has great staff. The housekeeping does a great job. Communication with the family is also great. I would highly recommend Aspire at West End to friends and family!
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Response from Aspire at West End
August 23, 2023Thank you for taking the time to share your experience with us. We’re so proud that you trust us with the care of your loved one.
They are still a work in progress doing the best and staff is hard to find. With life you have to adapt and accept good and bad on all levels. I had a really upsetting problem here that lasted over a 5 day work week and that was not good. I was very ruffled and anyway - I'll let it go. But my son did say something that felt good and bad to me at same time. He said I want you to have a place where I don't or you don't have to worry about moving every year, etc. and you have easy access to healthy meals etc. As I think back on his comment I know how right he was. It was out of love. Hope that makes sense.
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Response from Aspire at West End
May 9, 2023We always want to hear from you—what we are doing well and how we can improve. Thanks for taking the time to leave us this review.
I picked this community because of the price. The staff has been really great. They work hard, and they are friendly. They could use more servers/staff in the kitchen.The food is good. Overall,I would recommend to others.
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Response from Aspire at West End
April 26, 2023Our team is focused on providing you and all our residents an enriching, active lifestyle. Always feel free to share your experiences with us.
If you are not happy here, then something is wrong because Aspire has been just fantastic. They do a really nice job keeping the community clean and the staff are very friendly. The quality of the meals is absolutely outstanding - they are having trouble with their wait staff but that is normal in this current economy. We do admire how the staff are working through the problem and that every staff member no matter their position will step in and help. The have a nice library with a grand piano, there is a waterfall, and a bar area. The best part is the pool that they just fixed, it is fantastic and it is kept at 90 degrees. They also have bouquet flowers all around the community. They do a really good job getting the movies we want to watch for us.
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Response from Aspire at West End
March 8, 2023Your kind words go a long way to brighten our day every day. We’ll be sure to share your review with our team members. Thanks so much.
Our family had an in person tour and we thought the tour experience was really nice, it was a very good and close second choice.
Response from Aspire at West End
February 10, 2023Visitors are always welcome here. Whether you choose our community or find another that’s a better fit, we’re happy to share our insights and expertise about senior living with you. We appreciate you taking the time to post this great review.
The community staff turn-over is high. The food is expensive and not that good you have $400 but there is no way to opt out, you can use the money towards the hair salon though but you must use the $400 or you lose it. Most of the staff is very nice and pleasant to deal with. I have seen management yell at the staff before. It wasn't always this way, however it use to feel homey and it is a comfortable place, there's just a couple of things that need major improvements on.
Response from Aspire at West End
November 16, 2022We care about the thoughts and insights of our residents and their family members. Please contact us so we can resolve this matter.
We had a great tour experience with Aspire at West End. The facility and the staff were very nice and it had a wonderful atmosphere. I actually preferred this facility over the one that my friend chose. Unfortunately price wise, it was just too steep. I wish it could have worked out though.
Response from Aspire at West End
October 31, 2022Our residents love when new folks stop by for a visit. So do we! Thanks for this review, and keep spreading the word that our community is a great place to be.
We chose Aspire at West End because of the contemporary look of the facility as well as the newness and cleanliness. The staff were very friendly and we were impressed with the accommodations available as well. We did not stay here because mom ended up needing more care than they were able to provide. I would recommend this facility to independent seniors.
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Response from Aspire at West End
August 29, 2022We know you’ve got a busy life with lots of priorities, so thank you for taking the time to leave us this review.
Response from Aspire at West End
June 1, 2022We absolutely love what we do here, and your review goes a long way toward making us feel appreciated. Thank you.
Firstly the food is good, but the way it's setup makes it costly. Out of the rent you pay, a certain amount is allocated for your meal plan. However, the meals are expensively priced. That amount they give you won't last you the entire month, so you'll have to end up cooking or eating very little. Overall I would advise others to not go there, they pretty much scammed me as far as I'm concerned. I liked it and I decided I did want to live there because there's a pool and I liked everything else. I'm able to cook and I didn't like that there wasn't an oven, but I could make do. I kept telling them that I can't rent anywhere until I sell my home. I was adamant about that, I don't know how many times I mentioned that. I also hadn't even put my house on the market yet, so I needed to get it ready to sell. I am handicapped and my mobility is limited and slowed down. I signed an agreement and I thought there was an understanding that I DID want to rent there IF the room I liked the most became available. I also thought that everything was SUBJECTED TO the sale of my home, but it was not and I had to start paying rent in December. Because of that I've lost about [price removed]. Which is a lot of money for someone with limited funds. My living expenses in addition to what I was used to making have become costly, I have unfortunately went through all of my IRA on top of having to pay almost [price removed] for basically nothing. I feel scammed. I would have not signed it or I would've made sure the words "subjected to" were in the agreement. It was done in such a way that I had no idea that I was signing an actual lease to start renting in December. I thought it was an agreement that I would lease the apartment if and only if my home was sold when the apartment became available. It was the week of Thanksgiving when I saw the place and I had to pay rent the following month, although I never moved in. If what happened to me didn't happen - I would've loved it because it was close to where I used to live and I was familiar with the area. It was the perfect place. There were so many things they would've taken care of that a lot of places charge you extra for. Even though the food plan was a little expensive, I really liked Aspire at West End and I'm sorry to say I genuinely feel like I was scammed.
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Response from Aspire at West End
May 10, 2022You are important to us, and so is your feedback. If you would like to discuss this matter further, let’s talk. We want to make it right.
Aspire is a great place; very friendly and definitely very clean. I would think most people can enjoy themselves there. They do offer transportation and housekeeping services. They also allow pets. They could improve on their transportation service, the routes are limited because there's only one bus available. But the community did say they are currently working on it. They've made improvements on the food, they now offer more variety. Overall, I would recommend Aspire at West End to others.
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Response from Aspire at West End
May 4, 2022We’re so grateful you noticed all the things we do to make your loved one feel happy and at home. From great dining to fun events and activities, we really do believe our community is a wonderful place to live. And we’re glad you think so too.
So far so good. The people are great, and we're really happy with my sister being there. The apartments are beautiful and spacious. It's a new community with active residents, which is exactly what she was looking for. We're just really happy with it overall.
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Response from Aspire at West End
April 5, 2022We greatly appreciate your positive review. The pandemic has highlighted how fortunate we are to have dedicated team members who are committed to ensuring all our residents are well cared for. It’s uplifting to hear about the positive impact we’re having as we continue to persevere through this period. Thank you so much for the five-star review!
Aspire at West End was a very beautiful facility, but it was in a terrible area. It is surrounded by a lot of low class apartment buildings and beat down cars. We did not feel safe having our loved one here, but the facility itself was great.
Response from Aspire at West End
March 25, 2022We'd love to speak to you about your opinions on our community to see if there's anything we can work to improve. Please contact us at 312-673-4333. Thank you!
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Response from Aspire at West End
February 9, 2022Thank you for sharing your feedback with us. We strive to provide a retirement lifestyle that fits everyone’s needs, and feedback like yours helps us improve in areas we may have missed the mark. We’d like the opportunity to discuss your comments further and gather ideas. Please contact us at (804) 286-1133. We’re looking forward to your call.
We chose Aspire at West End because of the newness of the facility and it looked very updated and modern. The staff here were also extremely friendly during our tour. The apartment sizes are great and they have lots of options depending on what you may need. I would recommend to others who are looking.
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Response from Aspire at West End
January 20, 2022Thank you for recommending our community in your review! We’re glad we made your experience with us a great one. We know you have a lot of options and are thrilled you chose our community.
We chose Aspire at West End because it was much more lively and there were a lot more activities provided. It was also brand new and extremely clean. The apartment size mom has is great, it is about 800 square feet. It has been a good experience and I would recommend.
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Response from Aspire at West End
October 27, 2021Thank you so much for taking the time to leave us a review. Our residents are our top priority, and we are so pleased you've had a great experience. Thanks again!
Initially when our loved one moved in the meals were really great, but now they have flipped and we aren't sure if they got a new chef or what. Also one of the main reasons we chose this community was the opportunity to get involved with their activities. They have a pull there, however it has been closed since our loved one moved in. They are having trouble keeping it operational, the hot water element keeps breaking and there is some kind of parasite that is living in the pool water. The other activities either fill up to quickly for our loved one, or they are during her work hours.
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We really liked Aspire at West End, it is a nice facility. The only issue was it is strictly independent living and we were looked for something that had assisted living.
See what the neighborhood has to offer and what’s nearby:
Aspire at West End offers 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Aspire at West End 9.3 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (804) 391-4125 to reach a resident at Aspire at West End.
To reach a resident at Aspire at West End call: (804) 391-4125
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.