Aspire at West End

My loved one is currently a resident at Aspire at West End and everything about his experience has been great so far. This facility has great staff. The housekeeping does a great job. Communication with the family is also great. I would highly recommend Aspire at West End to friends and family!

They are still a work in progress doing the best and staff is hard to find. With life you have to adapt and accept good and bad on all levels. I had a really upsetting problem here that lasted over a 5 day work week and that was not good. I was very ruffled and anyway - I'll let it go. But my son did say something that felt good and bad to me at same time. He said I want you to have a place where I don't or you don't have to worry about moving every year, etc. and you have easy access to healthy meals etc. As I think back on his comment I know how right he was. It was out of love. Hope that makes sense.

I picked this community because of the price. The staff has been really great. They work hard, and they are friendly. They could use more servers/staff in the kitchen.The food is good. Overall,I would recommend to others.

If you are not happy here, then something is wrong because Aspire has been just fantastic. They do a really nice job keeping the community clean and the staff are very friendly. The quality of the meals is absolutely outstanding - they are having trouble with their wait staff but that is normal in this current economy. We do admire how the staff are working through the problem and that every staff member no matter their position will step in and help. The have a nice library with a grand piano, there is a waterfall, and a bar area. The best part is the pool that they just fixed, it is fantastic and it is kept at 90 degrees. They also have bouquet flowers all around the community. They do a really good job getting the movies we want to watch for us.

Our family had an in person tour and we thought the tour experience was really nice, it was a very good and close second choice.

The community staff turn-over is high. The food is expensive and not that good you have $400 but there is no way to opt out, you can use the money towards the hair salon though but you must use the $400 or you lose it. Most of the staff is very nice and pleasant to deal with. I have seen management yell at the staff before. It wasn't always this way, however it use to feel homey and it is a comfortable place, there's just a couple of things that need major improvements on.

We had a great tour experience with Aspire at West End. The facility and the staff were very nice and it had a wonderful atmosphere. I actually preferred this facility over the one that my friend chose. Unfortunately price wise, it was just too steep. I wish it could have worked out though.

We chose Aspire at West End because of the contemporary look of the facility as well as the newness and cleanliness. The staff were very friendly and we were impressed with the accommodations available as well. We did not stay here because mom ended up needing more care than they were able to provide. I would recommend this facility to independent seniors.

Firstly the food is good, but the way it's setup makes it costly. Out of the rent you pay, a certain amount is allocated for your meal plan. However, the meals are expensively priced. That amount they give you won't last you the entire month, so you'll have to end up cooking or eating very little. Overall I would advise others to not go there, they pretty much scammed me as far as I'm concerned. I liked it and I decided I did want to live there because there's a pool and I liked everything else. I'm able to cook and I didn't like that there wasn't an oven, but I could make do. I kept telling them that I can't rent anywhere until I sell my home. I was adamant about that, I don't know how many times I mentioned that. I also hadn't even put my house on the market yet, so I needed to get it ready to sell. I am handicapped and my mobility is limited and slowed down. I signed an agreement and I thought there was an understanding that I DID want to rent there IF the room I liked the most became available. I also thought that everything was SUBJECTED TO the sale of my home, but it was not and I had to start paying rent in December. Because of that I've lost about [price removed]. Which is a lot of money for someone with limited funds. My living expenses in addition to what I was used to making have become costly, I have unfortunately went through all of my IRA on top of having to pay almost [price removed] for basically nothing. I feel scammed. I would have not signed it or I would've made sure the words "subjected to" were in the agreement. It was done in such a way that I had no idea that I was signing an actual lease to start renting in December. I thought it was an agreement that I would lease the apartment if and only if my home was sold when the apartment became available. It was the week of Thanksgiving when I saw the place and I had to pay rent the following month, although I never moved in. If what happened to me didn't happen - I would've loved it because it was close to where I used to live and I was familiar with the area. It was the perfect place. There were so many things they would've taken care of that a lot of places charge you extra for. Even though the food plan was a little expensive, I really liked Aspire at West End and I'm sorry to say I genuinely feel like I was scammed.

Aspire is a great place; very friendly and definitely very clean. I would think most people can enjoy themselves there. They do offer transportation and housekeeping services. They also allow pets. They could improve on their transportation service, the routes are limited because there's only one bus available. But the community did say they are currently working on it. They've made improvements on the food, they now offer more variety. Overall, I would recommend Aspire at West End to others.

So far so good. The people are great, and we're really happy with my sister being there. The apartments are beautiful and spacious. It's a new community with active residents, which is exactly what she was looking for. We're just really happy with it overall.

Aspire at West End was a very beautiful facility, but it was in a terrible area. It is surrounded by a lot of low class apartment buildings and beat down cars. We did not feel safe having our loved one here, but the facility itself was great.

We chose Aspire at West End because of the newness of the facility and it looked very updated and modern. The staff here were also extremely friendly during our tour. The apartment sizes are great and they have lots of options depending on what you may need. I would recommend to others who are looking.

We chose Aspire at West End because it was much more lively and there were a lot more activities provided. It was also brand new and extremely clean. The apartment size mom has is great, it is about 800 square feet. It has been a good experience and I would recommend.

Initially when our loved one moved in the meals were really great, but now they have flipped and we aren't sure if they got a new chef or what. Also one of the main reasons we chose this community was the opportunity to get involved with their activities. They have a pull there, however it has been closed since our loved one moved in. They are having trouble keeping it operational, the hot water element keeps breaking and there is some kind of parasite that is living in the pool water. The other activities either fill up to quickly for our loved one, or they are during her work hours.

We really liked Aspire at West End, it is a nice facility. The only issue was it is strictly independent living and we were looked for something that had assisted living.