Chestnut Hill Senior Living

If your loved one was totally independent this community might be ok. If not, I would not take your loved one here. Communication was not good and there were times I couldn't get ahold of anyone. The nursing staff would not listen to us when we asked for them to do things for our loved ones and did not follow Drs. orders. I would not recommend this community to others based on my experience.

We did not have a good experience with this community and were not pleased with the care that my mom received. We did have issues with the director and the head nurse, but the aids here were very sweet. I would tell others if you have a loved one who is more independent, it would not be a terrible situation like it was for my mom. If they need help with things such as eating, dressing, bathing, etc. it is not a good place for them. They do not have enough staff and there is a lot of turnover. They also had a large outbreak of covid but hid it from the families. We moved her out of here and we have seen a big improvement since then. I would not recommend to others who are looking.

If this facility would have come through on half of what we were told regarding the care for my Mom, I would not be leaving this negative review. My mother has received poor care from the beginning. The price we were quoted was not correct. When I asked for a break down of what the charges were for, I was told they didnt go by dollar amounts, they went by points. My mother has Parkinson's. It is critical that she receives sufficient physical therapy to keep her mobile. In the 5 months that she has been there she has declined significantly. She is barely able to walk. Theyve refused to give her assistance with daily tasks. They rarely respond to my messages. Our doctors and even the veterinarian who has taken care of my moms dog has had to contact them to request they give him the medication prescribed for him. Clothes gift cards, groceries and jewelry have been stolen. And last but not least..my Mom had a small growth on her chest that looked irritated and started bleeding. When I tried to address this with her nurse, she ignored my requests. Within 4 weeks it quadrupled in size to the size of a large cherry yet no one said a word to me. I took her to have it biopsied. The pathology report came back as squamous cell carcinoma! A Dermatologist had to go back in deeper to remove any cancer left behind! No one is allowed in the facility except employees and residents. I plan on contacting the state for a thorough investigation once my Mom is out of there. They've done so much harm to my Moms state of depression. I just hope getting her out of there and having her around family will put a little bit of quality back in to her life. A family Ive known for several years is having similar issues at this facility with their loved one. Its a shame the abuse and neglect these seniors have to endure at the hands of the very people who are supposed to be giving them care and compassion. Chestnut Hill Senior Living in Gahanna Ohio..Shame On You!! :-(

We thought this community was great, and it was very clean. They offered a lot of activities for the residents to participate on. When we walked through the door we were always greeted by a very pleasant individual. The residents were allowed to order any food they wanted at any time, and we would recommend this community to others.

this community is very friendly and is a nice facility. They have good food and offer a nice variety. My dad loves the food. The rooms sizes are good. Everything is really nice there. I would definitely recommend this community,

We thought the staff at Chestnut Hill were very nice, and caring. This community was always kept clean and we thought the value of this community was good. The care services were great, they took very good care of our loved one. There was always something going on at Chestnut, they had a bunch of arts and crafts, they would bring in a lot of live entertainment, and one day they even gave everyone manicures. What really stood out to us at first, was the lady who greeted us at the front door. She was so welcoming, and probably the nicest one there. She knew everything that was going on, she was very helpful and made us feel very comfortable.

Don’t put your relative in this place! From upper management all the way down to the nurses and aides. These people don’t care about the residents except for a few exceptions. The majority are there just to collect a check.

I would not recommend them to anyone. They were mean to my mother. I came every day to visit. Staff was not good about giving my mom medication in a timely manner. They moved her to memory care but she did not need that level of care. I know they have changed hands a couple of times. They told us that we got one month free when we first moved in but then said they never said it. They over-promised and under-delivered.

The move in process was easy. The staff were very helpful, considerate and cordial. They are very welcoming. My sister loves the food and when I was there visiting, I really enjoyed it as well. When you walk into the community, the building is open and really inviting. I was really impressed and it gives you a good feeling. If I needed to live in senior living, it is a place that I would want to be!

My sister currently lives in this community and she loves it. She has had a cat for 10 years and was thrilled that she could keep her furry companion with her. The open floor and big enough that if weather isn't conducive to taking her daily walk outside on walking trail, she can do her walk indoors.

[Name removed] was very helpful with answering our questions. We were quite impressed with how warm and inviting Chestunit Hill was. Many of the residents were out and about and engaged with activities. Staff was friendly. Facilities were clean and accessible. We liked the a la carte style of services.

Older community that came across as more of a hospital setting. No independent living options.

I am pleased by the care in this community. The staff is good and the food exceeded my expectations.

A diversified place, but low staffing, a lack of care and support. Assistants speak with a strong accent and do not return to help and or misunderstand and do not return, sometimes all night. I called but get the runaround. After many visits to my relative, I cannot say anything because I do not want my relative to suffer. We are in the process of looking for another facility. Too expensive considering the lack of services and care. I recommend they hire staff that care and put patients first!

We loved it here! Our loved one worked their whole life and saved etc. just like we all do, but they didn't account for the pricing involved in having to be taken care of when they got older, esp not at Brookdale. This place truly sets the standard for the care your loved one deserves. Unfortunately, 90% of the people who deserve this kind of care won't be able to afford it at Brookdale. This place is wonderful, so wonderful in fact, that my advice would be to not bother to walk in the door. Just drive on by to the place your loved one can afford. Once you see this place and experience it's care, nothing else will do, and that's a problem if you are the average older person. It breaks our hearts we can no longer afford to keep our loved one here. It truly does.

loved this facility! Rooms were nice size and bathroom was big and shower had a pull down seat inside. Grab bars everywhere in bathroom. It was really beautiful, inside and out. They focus a lot on nutrition which my mom would love. Staff and residents were so friendly. The place was so clean and no smells. A lot of residents were enjoying the activity while we were there.

The first time that we toured this community we threw that choice away right away. I felt that like there were not enough staff and that my mom would wait around a lot of any type of help. It’s an older facility and it didn’t really appeal to me. From everything that I have seen like the halls and the dining area, it didn’t seem homey at all.

The staff was very pleasant and mixed with the patients during activities. The facility was bright and cheery.

I toured here when looking for a place for my mom to go. They did an evaluation of my mom and they gave me a very high price and part of it was just to feed her. It felt like everything was just added right on top of each other, all on top of the base price for the room. The interaction between the staff and the residents seemed good, though. The facility seemed to be clean; it’s an older facility and nicely decorated. One evening while I was there, they were doing a happy hour but it looked like it was for the residents that were able to move around on their own. On the other side they were giving them cookies and things like that, so they were able to get everyone interacting and involved in some way, just not as a whole facility. We wound up going to a different community, ultimately.

This was the nice tour with friendly staff. The community was clean and we liked the layout. The meals were healthy and the activities would have been offered. This was not close to home, but we would recommend that families take a tour of this nice community.