Chestnut Hill Senior Living

Some of the staff were wonderful and caring. The billing is confusing and cheats many elderly people. These practices should be turned over to the attorney general's office.

I would say is that I believe they are in process of changing management. As trying to get ahold of them can be difficult at times. Same with maintenance team, she has some things that are needing fixed and having difficult time reaching them for the requests. The nursing staff though is wonderful and answers very quickly. The dining experience is okay, but she is having trouble getting acclimated with what they have available

After hours needs to be more quality care. Night staff not nearly has quality day staff

Pre covid, this facility took on new management and it was very uncommunicative. During covid, things only got worse. We realize Covid was unprecedented but the uncaring demeanor of some of the management was hard to swallow. Some of it made us wonder why they were in the healthcare profession and why they would be in charge. There was so much concern for the bottom line….remodeling the facility when residents still felt unstable from the year of isolation. Our family member passed after covid restrictions were lessened and we received no condolences or guidance what so ever from management. Aids were fluid, but many were quite good, they just weren’t paid enough to stay. These are a few of the highlights because we are still processing the loss. Advice….do lots of research before putting a loved one here.

If your loved one was totally independent this community might be ok. If not, I would not take your loved one here. Communication was not good and there were times I couldn't get ahold of anyone. The nursing staff would not listen to us when we asked for them to do things for our loved ones and did not follow Drs. orders. I would not recommend this community to others based on my experience.

We did not have a good experience with this community and were not pleased with the care that my mom received. We did have issues with the director and the head nurse, but the aids here were very sweet. I would tell others if you have a loved one who is more independent, it would not be a terrible situation like it was for my mom. If they need help with things such as eating, dressing, bathing, etc. it is not a good place for them. They do not have enough staff and there is a lot of turnover. They also had a large outbreak of covid but hid it from the families. We moved her out of here and we have seen a big improvement since then. I would not recommend to others who are looking.

If this facility would have come through on half of what we were told regarding the care for my Mom, I would not be leaving this negative review. My mother has received poor care from the beginning. The price we were quoted was not correct. When I asked for a break down of what the charges were for, I was told they didnt go by dollar amounts, they went by points. My mother has Parkinson's. It is critical that she receives sufficient physical therapy to keep her mobile. In the 5 months that she has been there she has declined significantly. She is barely able to walk. Theyve refused to give her assistance with daily tasks. They rarely respond to my messages. Our doctors and even the veterinarian who has taken care of my moms dog has had to contact them to request they give him the medication prescribed for him. Clothes gift cards, groceries and jewelry have been stolen. And last but not least..my Mom had a small growth on her chest that looked irritated and started bleeding. When I tried to address this with her nurse, she ignored my requests. Within 4 weeks it quadrupled in size to the size of a large cherry yet no one said a word to me. I took her to have it biopsied. The pathology report came back as squamous cell carcinoma! A Dermatologist had to go back in deeper to remove any cancer left behind! No one is allowed in the facility except employees and residents. I plan on contacting the state for a thorough investigation once my Mom is out of there. They've done so much harm to my Moms state of depression. I just hope getting her out of there and having her around family will put a little bit of quality back in to her life. A family Ive known for several years is having similar issues at this facility with their loved one. Its a shame the abuse and neglect these seniors have to endure at the hands of the very people who are supposed to be giving them care and compassion. Chestnut Hill Senior Living in Gahanna Ohio..Shame On You!! :-(

We thought this community was great, and it was very clean. They offered a lot of activities for the residents to participate on. When we walked through the door we were always greeted by a very pleasant individual. The residents were allowed to order any food they wanted at any time, and we would recommend this community to others.

this community is very friendly and is a nice facility. They have good food and offer a nice variety. My dad loves the food. The rooms sizes are good. Everything is really nice there. I would definitely recommend this community,

We thought the staff at Chestnut Hill were very nice, and caring. This community was always kept clean and we thought the value of this community was good. The care services were great, they took very good care of our loved one. There was always something going on at Chestnut, they had a bunch of arts and crafts, they would bring in a lot of live entertainment, and one day they even gave everyone manicures. What really stood out to us at first, was the lady who greeted us at the front door. She was so welcoming, and probably the nicest one there. She knew everything that was going on, she was very helpful and made us feel very comfortable.

Don’t put your relative in this place! From upper management all the way down to the nurses and aides. These people don’t care about the residents except for a few exceptions. The majority are there just to collect a check.

I would not recommend them to anyone. They were mean to my mother. I came every day to visit. Staff was not good about giving my mom medication in a timely manner. They moved her to memory care but she did not need that level of care. I know they have changed hands a couple of times. They told us that we got one month free when we first moved in but then said they never said it. They over-promised and under-delivered.

The move in process was easy. The staff were very helpful, considerate and cordial. They are very welcoming. My sister loves the food and when I was there visiting, I really enjoyed it as well. When you walk into the community, the building is open and really inviting. I was really impressed and it gives you a good feeling. If I needed to live in senior living, it is a place that I would want to be!

My sister currently lives in this community and she loves it. She has had a cat for 10 years and was thrilled that she could keep her furry companion with her. The open floor and big enough that if weather isn't conducive to taking her daily walk outside on walking trail, she can do her walk indoors.

[Name removed] was very helpful with answering our questions. We were quite impressed with how warm and inviting Chestunit Hill was. Many of the residents were out and about and engaged with activities. Staff was friendly. Facilities were clean and accessible. We liked the a la carte style of services.

Older community that came across as more of a hospital setting. No independent living options.

I am pleased by the care in this community. The staff is good and the food exceeded my expectations.

A diversified place, but low staffing, a lack of care and support. Assistants speak with a strong accent and do not return to help and or misunderstand and do not return, sometimes all night. I called but get the runaround. After many visits to my relative, I cannot say anything because I do not want my relative to suffer. We are in the process of looking for another facility. Too expensive considering the lack of services and care. I recommend they hire staff that care and put patients first!