Brookdale Westerville

The food is excellent. The billing has been a disaster though and the maintenance is not timely either. The staff have been pretty good with communication with the families.

We had a good virtual tour at Brookdale Westerville. They took us around the facility and showed us not only an available room, but what the exterior of the building for that room would look like, patio and all. They introduced us to some staff that was available. It seemed to be a little smaller of a facility, and we were just looking for more residents for our loved one to be able to interact with.

Brookdale Westerville was old and run down, dark, dreary, and small. It needed a lot of repairs

We toured this community and the tour was good and they answered all our questions.

I did not have a good experience on our tour with Brookdale. I found the facility to be dirty, dark, and dingy. I would not put my mom here. When we looked at the memory care wing, they were playing music that should not have been being played for these residents. Also, they had no office for us to sit and talk to them in so we were in an open room and had no privacy. They had a band playing in the background so we left not knowing half of the things that they said.

We chose Brookdale Westerville because it was the only one available that would take her at the time. The room sizes at the facility are adequate for what she needs. I would tell others that the facility is locked down and very safe. I would recommend to others looking an already have.

We toured this community and it was very nice. The pricing was just to high for us.

I would recommend that you visit a number of places. I found that to be the best way, It took me six months to find a good fit for my mom. The rooms are a good size, my mom has a single room. The food is okay.

We signed the contract and two days later my friend had a stroke and needed hospice. I called Brookdale and let them know that she would not be moving in. They wanted to bill me from the day I signed the contract to the day she died plus an additional 7 days. She never moved in. I understand paying for the days they held the room but not the extra days. I finally go it worked out after I spoke with the national office. It was a horrible experience

Husband suddenly deteriorated and had to have him admitted quickly. Brookdale was VERY cooperative and am happy so far.

I liked that the community was small and the staff were kind and helpful. Katie did a wonderful job with the tour and providing information on the cost and services. The only downfall is the carpet is worn out in the building and there were a lot of odors. I hope that the corporation that owns Brookdale will update the building without increasing the cost of care.

Nursing home feel. All areas are locked so they could be together most of the time and yet have separate rooms to sleep in. Staff was so very friendly. [Name removed] was wonderful. Pricing was really good. Considering as possibility. Depending on dad wanting to pay more or less.

My grandma likes some of the activities offered and they have a church music group that comes in to entertain. The staff have been friendly and we have good communication with them. She seems to enjoy the food. The community is well taken care of inside and out. I would recommend this community.

I think my mom is settling in nicely at Brookdale Westerville. The staff does the best that they can in taking care of her care needs. There is a little communication barrier with some of the staff not being fluent in English, but I can communicate directly with the director who has helped me with my concerns about my mom's care needs. The food is very good and the meals they provide are well-balanced with variety. My mom says she really enjoys the meals, and they are very good about encouraging her to eat. They also encourage her to participate in the activities they provide and will personally go and get her to invite her to the activities that are scheduled. They also provide transportation to her quilting club so that she can continue quilting. The main reason we chose Brookdale Westerville is that it is a safe and secure facility, and she can stay in the assisted living units longer before moving into the memory care which is located in the same community. I would recommend this community to others.

Our tour here was done well by the staff, they took their time showing us around and answering all our questions. Unfortunately, they do not have a life which my friend needs in order for her to be transferred in and out of bed and to the restroom or showers.

I have no complaints about this community and everything they have done for my mother while she has been in there care. The staff are friendly and very professional in there work. I would defiantly recommend it to anyone.

My father is doing very well here in this community. It is a great community, and I'am pleased with his move here. I know he is safe, and in good hands. The staff is attentive, and accommodating. He is pleased with the meals, and everything has worked out very well. This community is working out well for my family, and I would recommend it.

This is a really nice facility, and my tour of it went well. The staff was very nice, and informative. All my questions were answered. The community looked great. It was a really nice experience overall.

Feels like a personal home. Well kept. Felt quiet and peaceful

While touring this community, we did not have good vibes. I can not get specific on what it was but I liked the memory care area. They were suggesting with my mother's level of care she could be in another area, but we were not comfortable with that. Also, the male nurse came in to talk with us when we were finished with the tour, we did not think much of him. Not sure if it was an off day but we had not had that experience in any other place. 2 people from my church have their family there and think it is great.