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Brookdale Westerville

6377 Cooper Road, Columbus, OH 43231
7.1
Review Score
57 reviews

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8 Photos
8 Photos available
3 Floor plans
3 Floor plans available
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Anonymous - Family/friend
5.0
Brookdale Westerville Review

The staff was exceptional. The facility was older but we chose the care over the physical plant. The staff had an approach that as long as dad was there, he would be happier if he participated in attending the lunch room and activities. They went extra effort to make that happen as long as dad could. Dad was end stage and ended up bring there only 30 days. The one on one patient care was wonderful. The facility wasn't one of the new ones w large windows and fancy lobby furniture, but based on several recommendations about the personal care we chose them. It is also small, I am not sure I remember exactly but memory care was 12 and assisted was maybe 24, but I am not totally sure on that. The physical plant is a little out of date but I hear they are updating it. There is more to selecting the place for a loved one, especially a short timer, than curtains and upholstery.... Read more

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About the facility Brookdale Westerville

Welcome to Brookdale Westerville! You can find this family-friendly community located in Columbus, Ohio, which is known for its arts scene, a booming tech industry, modern galleries, and walkable neighborhoods. Here, residents are able to explore new opportunities while pursuing their passions and receiving top-notch support. Whether you’re looking for assisted living or memory care, you can find the comprehensive care you deserve.

Do you require mobility assistance, help managing medications, bathing assistance, or something more specific? Here, you can have it all. Before you move in, trained team members work with you and your family to learn about your individual needs. A custom and flexible care plan is then developed, to help ensure your needs are met. Rest assured, staff is available 24 hours a day, seven days a week to be alerted to an emergency. An alert system and keypad entries are also used to provide added protection on-site.

In addition to providing customized care plans and around-the-clock monitoring, Brookdale’s staff offers assistance with meals, housekeeping, transportation, and home maintenance. With your daily needs met, you can explore the gorgeous outdoors and soak up the nearby sights. Visit the fragrant greenhouse and blooming garden, or take a relaxing stroll...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Brookdale Westerville is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Westerville

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo

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1 Bedroom
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at Brookdale Westerville

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Brookdale Westerville6377 Cooper Road, Columbus, OH 43231
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Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Independent Living, Memory Care
Care types offered
3
Assisted Living, Independent Living, Memory Care

Amenities at Brookdale Westerville

Community Details at Brookdale Westerville

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas

Private Bath


More on this community


Reviews
for Brookdale Westerville

Write a Review
7.1
Review Score
57 reviews

Review Score

57 reviews
7.1

Out of 10


5 star

41%

4 star

39%

3 star

15%

2 star

2%

1 star

6%

A Place for Mom has scored Brookdale Westerville with 7.1 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale Westerville has 57 reviews with an average "overall experience" of 4 out of 5.

How we score communities
Cleanliness

4.1

Friendliness

4.2

Meals & Dining

3.5

Care Services

4.1

Activities

4.0

Staff

3.9

Value for Cost

4.0

Overall Experience
23
22
8
1
3
Date Submitted
2
3
7
Reviewer
0
22
34
0
Care Received
9
48
1-20 of 57 reviews
Sort by

5.0
Anonymous - Family/Friend
Assisted Living
January 5, 2024
Verified Review
Brookdale Westerville Review

The staff was exceptional. The facility was older but we chose the care over the physical plant. The staff had an approach that as long as dad was there, he would be happier if he participated in attending the lunch room and activities. They went extra effort to make that happen as long as dad could. Dad was end stage and ended up bring there only 30 days. The one on one patient care was wonderful. The facility wasn't one of the new ones w large windows and fancy lobby furniture, but based on several recommendations about the personal care we chose them. It is also small, I am not sure I remember exactly but memory care was 12 and assisted was maybe 24, but I am not totally sure on that. The physical plant is a little out of date but I hear they are updating it. There is more to selecting the place for a loved one, especially a short timer, than curtains and upholstery.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Diane F - Family/Friend
Assisted Living
December 15, 2023
Verified Review
Very happy with our choice

I give them all 5 for each category. The staff and faculty are both exceptional. The care and professionalism is so noticeable from day one. They care they deliver results.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


1.0
Anonymous - Family/Friend
Memory Care
August 30, 2023
Verified Review
Not recommended

I would not recommend Brookdale Westerville to anyone looking for a Memory Care facility for their loved one. The facility was not prepared to handle my mother in law's level of acuity when she arrived. They did not teach her how to use the pull cord in case she needed help, which resulted in her trying to get out of bed on her own and falling. The staff regularly did not carry or have turned on the device that alerts them when a resident has pulled the cord. We also had to fire the hospice that Brookdale recommended to us because they were incompetent. Again, I would not recommend Brookdale Westerville.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1

Response from Brookdale Westerville

September 5, 2023

We take your comments seriously and are committed to providing quality service and care. Your comments have been shared with our corporate management team for review.


1.0
Anonoymous - Family/Friend
Assisted Living
January 18, 2023
Please consider another facility for your loved one.

The facility is dirty, dark, depressing, and in need of upgrades. They are greatly understaffed. Staff does not have the time to do all that is required of them. Good employees do not stay long. Residents that have a good mind do not like the director. He spends a lot of time out of the office or playing his guitar. Complaints are ignored. Most residents dislike the food. Dietary needs are ignored. Rooms are not cleaned because of staff shortage. Maintenance is extremely slow. Some mail boxes are not secured. There is theft. They do not honor their own contracts. It does no good to contact the corporate office. Nothing changes. They have no problem increasing the rates. The last increase was over 18%.

Cleanliness

1

Friendliness

5

Meals & Dining

1

Care Services

2

Activities

3

Staff

3

Value for Cost

1

Response from Brookdale Westerville

February 8, 2023

We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team.


4.0
Dianna - Toured community
Memory Care
December 9, 2022
Verified Review
My Tour Experience at Brookdale Westerville

This was an older community. It was in disrepair, and not clean. The gal that worked with us was good, but she had little to work with.


4.0
anonymous - Family/Friend
Assisted Living
June 15, 2022
Verified Review
Our experience so far

The food is excellent. The billing has been a disaster though and the maintenance is not timely either. The staff have been pretty good with communication with the families.

Cleanliness

3.5

Friendliness

5

Meals & Dining

5

Care Services

4.5

Activities

2

Staff

4.5

Value for Cost

4


4.0
anonymous - Toured community
Assisted Living
March 28, 2022
Verified Review
Community Tour

We had a good virtual tour at Brookdale Westerville. They took us around the facility and showed us not only an available room, but what the exterior of the building for that room would look like, patio and all. They introduced us to some staff that was available. It seemed to be a little smaller of a facility, and we were just looking for more residents for our loved one to be able to interact with.


3.0
anonymous - Toured community
Assisted Living
October 20, 2021
Verified Review
Our Tour Experience

Brookdale Westerville was old and run down, dark, dreary, and small. It needed a lot of repairs

Response from Brookdale Westerville

October 26, 2021

We are sorry to hear your tour of Brookdale Westerville did not meet your expectations. We want to thank you for taking the time to visit and provide feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.


5.0
anonymous - Toured community
Assisted Living
September 21, 2021
Verified Review
my tour

We toured this community and the tour was good and they answered all our questions.


1.0
anonymous - Toured community
Memory Care
August 18, 2021
Verified Review
Tour of Brookdale

I did not have a good experience on our tour with Brookdale. I found the facility to be dirty, dark, and dingy. I would not put my mom here. When we looked at the memory care wing, they were playing music that should not have been being played for these residents. Also, they had no office for us to sit and talk to them in so we were in an open room and had no privacy. They had a band playing in the background so we left not knowing half of the things that they said.

Response from Brookdale Westerville

August 31, 2021

We are sorry to hear your tour of Brookdale Westerville did not meet your expectations. We want to thank you for taking the time to visit and providing feedback. Our staff is committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.


5.0
anonymous - Family/Friend
Assisted Living
August 9, 2021
Verified Review
Pleased with our experience

We chose Brookdale Westerville because it was the only one available that would take her at the time. The room sizes at the facility are adequate for what she needs. I would tell others that the facility is locked down and very safe. I would recommend to others looking an already have.

Cleanliness

4.5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

4


5.0
anonymous - Toured community
Assisted Living
April 16, 2021
Verified Review
my review of Brookdale Westerville

We toured this community and it was very nice. The pricing was just to high for us.


3.5
Joseph - Family/Friend
Memory Care
August 14, 2020
Verified Review
Memory Care review

I would recommend that you visit a number of places. I found that to be the best way, It took me six months to find a good fit for my mom. The rooms are a good size, my mom has a single room. The food is okay.

Cleanliness

5

Friendliness

5

Care Services

3

Activities

3

Value for Cost

4


4.0
Karen
Memory Care
June 9, 2020
Verified Review
Billing fiasco

We signed the contract and two days later my friend had a stroke and needed hospice. I called Brookdale and let them know that she would not be moving in. They wanted to bill me from the day I signed the contract to the day she died plus an additional 7 days. She never moved in. I understand paying for the days they held the room but not the extra days. I finally go it worked out after I spoke with the national office. It was a horrible experience

Cleanliness

5

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
January 27, 2020

Husband suddenly deteriorated and had to have him admitted quickly. Brookdale was VERY cooperative and am happy so far.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
anonymous - Toured community
Memory Care
August 28, 2019

I liked that the community was small and the staff were kind and helpful. Katie did a wonderful job with the tour and providing information on the cost and services. The only downfall is the carpet is worn out in the building and there were a lot of odors. I hope that the corporation that owns Brookdale will update the building without increasing the cost of care.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
anonymous - Toured community
Memory Care
July 30, 2019

Nursing home feel. All areas are locked so they could be together most of the time and yet have separate rooms to sleep in. Staff was so very friendly. [Name removed] was wonderful. Pricing was really good. Considering as possibility. Depending on dad wanting to pay more or less.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


5.0
anonymous - Family/Friend
Memory Care
September 6, 2017
Verified Review
So far things are great

My grandma likes some of the activities offered and they have a church music group that comes in to entertain. The staff have been friendly and we have good communication with them. She seems to enjoy the food. The community is well taken care of inside and out. I would recommend this community.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Family/Friend
Memory Care
September 5, 2017
Verified Review
Settling In Nicely

I think my mom is settling in nicely at Brookdale Westerville. The staff does the best that they can in taking care of her care needs. There is a little communication barrier with some of the staff not being fluent in English, but I can communicate directly with the director who has helped me with my concerns about my mom's care needs. The food is very good and the meals they provide are well-balanced with variety. My mom says she really enjoys the meals, and they are very good about encouraging her to eat. They also encourage her to participate in the activities they provide and will personally go and get her to invite her to the activities that are scheduled. They also provide transportation to her quilting club so that she can continue quilting. The main reason we chose Brookdale Westerville is that it is a safe and secure facility, and she can stay in the assisted living units longer before moving into the memory care which is located in the same community. I would recommend this community to others.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
anonymous - Toured community
Memory Care
August 28, 2017
Verified Review
No lift to assist my friend

Our tour here was done well by the staff, they took their time showing us around and answering all our questions. Unfortunately, they do not have a life which my friend needs in order for her to be transferred in and out of bed and to the restroom or showers.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


Viewing 1-20 out of 57 reviews

Neighborhood around Brookdale Westerville

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Frequently Asked Questions about Brookdale Westerville

Brookdale Westerville offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Brookdale Westerville 7.1 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (614) 901-2100 to reach a resident at Brookdale Westerville.

To reach a resident at Brookdale Westerville call: (614) 901-2100



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.