Charter Senior Living of Park Louisville

It's a nice, friendly place. They were great. I would highly recommend it for a family member. I haven't had any issues with the staff. I didn't have a chance to try the food, but it always looked good. All these types of places are expensive, but Charter's cost is about the same as anyplace else.

They still owe me a refund and I have not received it. I took my father to the hospital because he was dehydrated. The staff was friendly but the CNA's did not chart liquid or food intake. My Dad was lost one time in someone elses room. I never saw anyone mop or clean the rooms or bathrooms. Food SUCKED! i am mad that I never received my prorated refund.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

I would tell others that it is a good value for your money. The people are friendly, and the place is clean. The staff are really caring. They treat each resident special. Right now, they don't have a lot of activities for the residents due to the pandemic. I would recommend the community to anyone that has a loved one with memory care needs.

They are doing a great job with my mom at Park Louisville. They have at the end of the hallways an area where they put out snacks everyday for the residents, so that has been helpful for my mother. I would definitely recommend them to others looking. We have been pleased with our experience so far.

You have to judge the facility for yourself. Room sizes are adequate, The food is average but they do have a variety. The grounds are well maintained and they do have a place for folks to go outside. I would recommend this community.

They have had a lot of turnover rate, which we believe it is probably due to COVID. For the two months we were able to visit, it is just adorable it is probably one of the warmest and coziest places we have seen. The women at the front desk are wonderful, and the value is phenomenal. Our loved one loves the staff and she has a favorite care giver that she sees at night. From our understanding the care services seem fine. The moment our loved one needs anything they are very quick to communicate with us. Our loved one does enjoy their pet therapy day,

My mom was only there for a respite stay while we were on vacation for a month. My mom had a hard time adjusting and I think the the staff could have done more to help. They were informative during the intake process and they did answer my questions but they were not pro active when it came to care. I felt she was safe while she was there. The food was okay. The community was a little plain compared to other options in the area. It would not be my long term pick for my mom.

We have been very happy with our experience at Park Louisville. The staff is caring, personable, and does a great job communicating and collaborating with family members on care.

[Name removed], [name removed] and [name removed]! Lovely care tenders! You guys go above and beyond for the residents.

My wife's mother there until August 17th when she passed away, they were caring and very helpful thru the end. Would, and have, recommended them.

Do not send your loved one they are not watching your loved one ,I pulled my mother out do to head nurse !place went down hill she let go good help hired staff who play games on cell phones and take cigarette brakes every 10 minutes There are other reasons I took mom out I tried to have the issues taken care of But they didn't care DON'T SEND LOVED ONE HERE !!

My mother has been here since [date removed]. they always keep us informed of anything that happens with her. They contact us about any medicine changes they see she needs. The staff has been exceptional.

Everyone was very nice and answered all my questions. I liked the facilities. I hope my mother can go here !

Well, my loved one was not there at the Arden Courts of Louisville for very long, only for about six days or so when she passed away. She did get really good care while she was there at the facility though.

They do seem to be nice and very friendly. My mother can communicate, carry on a conversation and all that, but she is at a dining table with three people who can't and there are people who can communicate and I think it would be better if she were with them.