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I would recommend! The tour experience was really pleasant and informative. We picked this community because of staff knowledge and friendliness, the accommodations and location.... Read more
Find yourself among friends and neighbors at Carriage Court Senior Living in Hilliard, Ohio. The community offers independent living plus, assisted living, and memory care — a continuum of care that helps enable seniors to age in place. Conveniently located along Main Street, residents have easy access to Roger A. Reynolds Municipal Park, local restaurants, and shops.
Carriage Court Senior Living offers an array of services and amenities. Residents can savor made-to-order meals at Wendell Station, the community’s restaurant, or invite family and friends for a private dining experience. For a day on the town, join a group outing to discover all that Hilliard offers. But if residents prefer to stay home, there’s plenty to do, including guest speakers, games, and live music. Other amenities and services include:
Residents within the independent living plus community enjoy a hybrid between independent and assisted living. This means they live in private apartments with access to services and amenities but don’t require help with personal care. The lifestyle is offered at a lower rate.
Assisted living residents live in private apartments with help from trained caregivers who follow personalized care plans. These personalized care plans are designed to help...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Freezes your rent price for a specified length of time.
Review Score
72 reviewsOut of 10
5 star
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A Place for Mom has scored Carriage Court - Hilliard with 8.6 out of 10 using our proprietary review score based on 18 reviews in the last 2 years. Over all time, Carriage Court - Hilliard has 72 reviews with an average "overall experience" of 4 out of 5.
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I would recommend! The tour experience was really pleasant and informative. We picked this community because of staff knowledge and friendliness, the accommodations and location.
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The staff--from the executive director, to the admissions counselor, to the nursing staff--all are awesome communicators and immediately responsive to questions/concerns we had while transitioning my brother from a SNF to assisted living. I feel confident in the care my brother is receiving, as staff check on him several times a day. Carriage Court is immaculately maintained. It feels like an upscale hotel, with its large always-burning fireplace in the lobby/gathering space. The dining room is open pretty much all day and has a generous menu on each table from which residents may pick and choose. My brother is extremely fond of his morning omelet. There's also a snack bar and a constant supply of hot coffee in the snack area. There are Happy Hours at which special food treats are served; these serve as a nice social time for residents to come together. I know there are lots of entertainment and recreational opportunities available..The reception desk staff are very welcoming and seem to know all the residents by name. There's one gentleman who works the desk that is particularly kind. The maintenance person, [name removed], has been extremely helpful in making sure that my brother is comfortable in his room, and stops just to chat with him at breakfast. Everyone's so personable! Especially key to insuring that everything is top-notch care-wise is [name removed] on the nursing staff. I just get such a warm feeling from the people at Carriage Court. They make it feel like home, all the way down to the rocking chairs on the porch.
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We came to Carriage Court in desperate need of a place for my mother to rest and recover after a series of events that left her increasingly weak and disoriented. She had had a stroke, and while in "rehab" -- which was NOT a pleasant experience for anyone -- she came down with COVID. Her ability to speak had already been affected by the stroke. COVID left her unable to walk. Carriage Court opened their doors to my mom when most places told us us no. And though she didn't stay there long -- the Lord called her home after only a couple of months -- the staff did everything they could to make her comfortable and give her what she needed. And in those last few days with mom, the outpouring of support and kindness from all the staff -- from management to kitchen staff -- was humbling. Good, kind hearts live and work at Carriage Court. I am grateful for our time there.
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Response from Carriage Court - Hilliard
June 8, 2023A search for the right place is a search for the right people. And we agree, we have some wonderful people provide the services needed by so many. We are so sorry for your loss -- it's our loss too. Thank you for taking time to leave this review.
My mother received very poor care in their memory care unit. She resided there less than one month before passing. Several times when myself or a family member visited, we found her on the floor of her room. I was never called when she fell. The hospital found she had a broken collarbone when she was transferred there before passing.
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Everyone is very friendly. They could use more staff is my only complaint. Servers and aides are limited and the kitchen runs out of the meals being served for everyone, so if you're not early for a meal and they run out, you end up with egg salad or chicken salad sandwich for option. Instead of a steak dinner for example. The meals are really really good but not completely consistent. And like I said, they run out quite a bit, so if you don't get to a table by the beginning of the meal window, you probably won't get served the planned meal and you'll have to settle for a simple sandwich. The housekeeping is good. The rooms and bathrooms are great! Very clean and new style. The place is very clean and all of the staff know and remember the residents and family by first name. I would highly recommend this facility to family and friends.
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Response from Carriage Court - Hilliard
May 10, 2023Thank you for sharing your experience with us! It makes us happy to hear that it has primarily been a good one. Carriage Court Senior Living does strive to provide exceptional senior living for residents, and while we are working to address the concerns shared here, we encourage you to call the Executive Assistant to the CEO at 1-800-983-8876 x8960 to ensure that we are addressing all areas of concern.
I want to offer my sincere thanks to [name removed] and the other staff at Carriage Court in Hilliard, when my sister and I were looking for a retirement home for her. As many know, this is a difficult choice to make and all of them were enormously helpful to us! Not only did she answer all of our questions with openness and candor, she answered questions that we should have asked, as well as offering sound advice. [She] was wonderfully attentive to us in every way. Carriage Court is a very attractive retirement facility and reminds one of southern plantation architecture, very gracious and pretty, complete with rocking chairs on the porch. Thank you for the excellent and thorough tour, including lunch in your dining room. I was especially impressed that your staff called every resident by name.
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They have a whole new staff - it is terrible and they all cover each other by lying. There has been a lot of turnover so they have a lot of contracted staff. I would not recommend it. When I toured them they told me they did skilled nursing and they could do whatever the individual requires - they already put my dad out because they cannot care for him. They do not follow through with they told us in the beginning. No skilled nursing, no hoyer lifts nothing.
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Response from Carriage Court - Hilliard
September 21, 2022Thank you for your review. At Carriage Court Senior Living, we strive to provide exceptional senior living for residents and a rewarding experience for employees. We encourage you to call the Executive Assistant to the CEO at 1-800-983-8876 x8960 to provide feedback and ensure that we address any areas of concern.
The staff at Carriage Court are very friendly, helpful and professional. The facility is very nice and inviting. Would highly recommend them.
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Even though my Mom wasn't at Carriage Court long, and never met their definition of 'independent' for assisted living, the staff were flexible, courteous, and understanding. My sister's, especially, were appreciative of the care and attention Mom received during her stay.
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Carriage Court was our close second choice - we really liked the facility and the staff were wonderful. It is older, but still very nice. I still get email and calls from time to time from them.
I toured Carriage Court with a friend who was looking for an assisted living facility. The entire staff has been friendly and helpful. My friend will be moving in soon. The facility is so bright and welcoming. It feels like home immediately! What a blessing, as we have been searching for months!
We had an amazing tour experience with Carriage Court of Hilliard. The staff were friendly, accommodating, and understanding of what we were looking for. For us it just came down to that "feeling" we were looking for. I have nothing negative to say about this facility, it seemed like a great place.
Right when we first walked in we were immediately impressed with the main gathering area, they have this lovely fireplace right in the middle of the room. It is just a very welcoming community. The lady we dealt with, we believe she was part of the sales and marketing team was just wonderful. They have a pretty even ration of men and women residents there. We really like going there and visiting, so we would say the experience is going just fine
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The tour that we got from Carriage Court was great. We got to eat lunch and it was very good and we got all sorts of little gifts. While touring I noticed I did not see any aides in the hallways which was strange to me. We took my loved one here and after assessing, it seemed like they were not interested and wanted someone who was more independent. We did not get a call back from them until my loved one was already placed.
The biggest thing that we struggled a little with was communication between the head of nursing/wellness director, nursing staff, and follow-up from their on-site doctor/PA. Carriage Court wanted us to go through them for medical communication, and then there was just a breakdown of communication. I think they're experiencing staff shortages, like a lot of places, which contributed to the communication issues. I think they provided opportunities for activities. It just seemed like they had a changeover of staff in terms of the activities director, and during that period of time, there was a lull in what the residents were able to participate in. I'm' sure they were trying to find the right fit for the person for the job. The staff in general were really good. Everybody seemed very loving and caring toward my mom. We had a couple of little issues, but overall, it was above satisfactory.
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I toured Carriage Court and my experience wasn't very nice.
So far they've been great! The staff is supportive and has been working with us quite a bit to care to our loved one's specific needs. They're very friendly and very helpful. It's a really nice facility, and very well-kept. It's light and bright. I like that they mix the assisted living residents with the independent living residents, so the assisted living residents aren't shut off in a corner by themselves. They're all treated as part of one community.
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Our tour at Carriage Court was very good. It was during Covid times, but they were very accommodating. All in all, the places we looked at were pretty much equal - it came down to location more than anything else.
I liked this community a lot but I had to change areas because the loved ones that were close to her were out of town for a long period of time. The tour guide was very nice and were very good and informative.
I did not think that they were very well staffed and I did not think their sanitation practices were efficient. It was not a good experience for our family at Carriage Court.
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See what the neighborhood has to offer and what’s nearby:
Carriage Court - Hilliard offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Carriage Court - Hilliard 8.6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (614) 529-7470 to reach a resident at Carriage Court - Hilliard.
To reach a resident at Carriage Court - Hilliard call: (614) 529-7470
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.