Canterbury Gardens

It seemed like a nice place from what little I saw upon arriving. I was not given a tour because the person I spoke with determined Canterbury Gardens was not suitable for my Dad. I might have rated higher had I been given a full tour.

Visited the site and spoke with a couple of residents that were quite happy and positive. They were very helpful. However, upon visiting the site mom didn’t like the thought of moving in there.

I have lived here for two years and am afraid I will die here. 99% of the residents here have no financial means to go elsewhere. We are stuck! The list of problems is long: bedbugs, dirty apartments at move-in and you will have to clean it if you want it clean, there are 2 maintenance persons for 200 apartments and only 2 housekeepers, dietary staff with high turnover because there aren't enough people for the kitchen to function well, and I could go on. Suffice it to say, this facility is mismanaged on every level! If you care about your loved ones, do not pour them here!

We liked this facility and it is a good financial choice. The staff and residents were very friendly but it did not seem to be an appropriate placement for our needs.

I had recently had a tour of this community for my loved one and I was pleased with how things went. It ended up not being the right fit for my mother due to the fact that they do not except long term medicaid after her funds run out. They had a nice open floor plan and everything was very clean. The staff where also very kind and knowledgeable in everything they had to offer.

This place is infested with bed bugs, rats, the majority of the staff is very rude. They staff make fun of the patients, they don't care if they eat or not, they don't have any idea who is eating or not, they really don't care, If you leave a message they never sent it to client or patient.

This place is so dirty. The people that work there are rude. Toured the whole place and did not see one nurse. They have issues with bed bugs, Terminx comes out every week to take care of them. I would not trust them taking care of my family. Please do not use this place. The money they get is not for the people. Doesn't even deserve half a star.

My mom is in this community. She has not been there long. We both have several questions and concerns and cannot get them taken care of .Left messages and calls are not being returned. I can not find someone at the front desk that is in the know to talk with. My mom is not happy with the meals that she is offered, says the food is ok, sometimes, other times it is uneidable. The community is clean and the staff is very nice. It seems like there are a lot of communication issues here. I am not able to get anyone to return my calls. From the front office, to the beauty shop. They do not have a lot of activities that are of interest to my mom, which is sad. No one has every tried to get her to take the bus to shop, or go out to eat the first time. .They need a patient advocate to see what her needs are, and how to help her no only meet new people but do activities. They do not offer a lot of socialization within the community. I think that this is a nice community, but there is a lack of communication.

I have been very pleased with the care that my mother has been receiving at this community, The staff have been absolutely wonderful and really have made sure my mom has felt comfortable and welcomed in her new living environment. The business manager and the nurse [Removed] have been especially kind to all of my family. The only complaint my mother has is there could be some improvements made on the food, she said they are hit or miss. Overall this place is fantastic and really does a great job with using all the resources they have available to them to make the community great.

The Canterbury Gardens has been providing satisfying services for my father. The housekeeping is doing a good job maintaining his room and the whole community clean. One of the most important things is that he is safe. There is one service that could be better, and that would be the meals. The meals need more taste and the portions need to be a little bigger.

Things are going well. I am almost amazed that things are going so well. She said the food was good, but not as good as mine. For her, things are going remarkably well. Thank you to A Place For Mom for all your help. I appreciate it.