Garden Plaza of Aurora

When it comes to the cleanliness there was a food due to rain and the fans they put in were very small and therefore it took a long time for everything to clean up. There is no direct care since for our loved one it is not assisted living. The transportation was cancelled for a doctor's appt, but overall the activities that are offered are good. We would recommend Garden Plaza of Aurora to other families.

I would say that the faculty and staff end up being like extended family. Which is basically good but can also be not so good. They are friendly without that desperation that some others had. The facility is laid out very logically. Garden Plaza has better balconies on the apartments and the floor plan is easy to navigate.

I picked this community because, the other places were not as nice. It's a great community. The residents are friendly to each other, and they check on you. It's nice. I would recommend to to ther families.

What really stood out to us at first was the friendliness of the staff members and their follow up. We have already recommended this community to other families and we will continue to do so.

It has been an ideal place for my dad in the independent living side. They provide the comfort and care that he needs. He has made a very comfortable transition to living there. The apartment is nice. It's spacious, clean, nicely appointed, and new. He likes the people and thinks it's a great community. And we like that there is no nickel and diming or hidden costs - everything is included for his daily living.

The community is really good in a lot of ways. They are having a problem with hiring staff to serve the residents meals. The food is delivered cold to the residents. The community isn't able to accommodate dietary restrictions. The food really is not great at the community. The staff and residents are great to work with and are friendly. I'm glad I came here and not someplace else.

My grandmother loves her new community. She’s met friends, is very active in playing cards, exercise, and going to meals. She has her independence while getting help with meals, cleaning, and safety nets exist.

My dad has lived at Garden Plaza for 6 months now. He came from another community and is so much happier now that he is here! He has so many friends, goes on a lot of the outtings, and activities. He's so much happier and has a great quality of life. We are glad we found this place.

Garden Plaza is a terrible place. The management has no talent. Be very careful about charges made by them, especially initial charges, I found out they were scamming me out of money and they did not like when I asked for that back.

We moved our parents here 2 years ago and unfortunately lost our father only 6 months after the move. The staff has been amazing to our mom and has provided a safe living situation for her. Whenever we have had any problems the staff has been very responsive in resolving any issues. The manager of this facility has been amazing with my mom and we could not be happier with her living arrangements.

They're very responsive, and the place is kept very clean. It's almost like living in a hotel - it's just beautiful. It is a little tricky not having things like a little convenience store on-site, or a buddy system for them to show you around. I think those things would have been helpful. But they're doing a great job. The food is a little bland. But they're so amazing otherwise. They offer a lot of activities. And it's a great value.

I am a family member of a loved one at Garden Plaza Aurora- my mom has been living there for a very long time. The newest ED is a fine woman and leader - and I appreciate what’s she’s done for my mom. Most importantly though… assisted living is a mess and [name removed]the business office director was nothing but rude to my mom when asking about a bill.

We chose Garden Plaza at the time because they had availability and they were willing to take him in and care for him. He started out in independent living and quickly moved over to assisted living. The staff members were there to really protect my father and they did a great job at it, I felt safe having him here. I would recommend them to others who are looking.

If your loved one needs more care, this is probably not the right place. My loved one ended up not being able to get out of bed, and they would bring food to the rooms, but she couldn't get to the food where they dropped it off. If you can, I would recommend asking lots of questions about what the staff can and cannot do as far as care goes. The housekeeping and dining staff were just okay, but the front desk staff were great.

I would choose this community for myself, the staff bends over backwards to help and is very friendly. The only issue we had was during the intake process. I would definitely recommend this community to others

Moving mom to Garden Plaza of Aurora has brought us peace of mind knowing she is safe, happy and comfortable. Garden Plaza of Aurora offers a beautiful home setting with caring staff members who strive to create a safe, clean, comfortable home for their residents. Apartments are well kept. The facility itself is very nice and has a feel of a being "at home". There are a number of floor plans to fit any need. Our mom is happy and contented here. She loves the dining experience as well as activities she looks forward to participating in daily. She is a socially engaged, active, 90- year-old who is truly enjoying her life at Garden Plaza. We feel fortunate that we found this community .

Garden Plaza of Aurora is really an impressive facility. It is very clean, nicely furnished and well taken care of. There seems to always be some type of activities offered. However they seem quite repetitive so i can see how residents could tire of them easily. The food seems adequate and they do offer regular set menu items in addition to the daily specials. The care givers are very nice and friendly - however they always seem rushed with all residents. Here's the issue - there is horrible inter-department communication. It's difficult to get an answer without being sent around in circles. A message left for the billing office 3 days ago and still no callback. If they could improve inter office/department communication - i would give a higher rating.

My mother could not be happier