Brookdale Lisle

My mom has been there 3 1/2 months and is very happy there. She is in independent living so doesn't require much care. But Nurse [name removed] and the PT department have been great. Food is really good but apparently they all complain it's not hot enough. Based on the experience we have had so far, we would recommend this community to others.

The number 4 on the first question was given because we received conflicting information between [name removed], [name removed] the nurse and [name removed] the Assisted Living director. You would think that they work in the same facility so they should be able to answer give us a straight answer to our questions. It was a bit frustrating, their lack of knowledge with their own procedures. That being said, everyone was friendly, caring, the place was immaculate, the food was amazing. Our main issue was with upper management. They were also very friendly but a little clueless with the issues we needed help with. I would still recommend them to someone looking for an independent/assisted living facility. I just hope management gets their stuff straight with the things we had asked about but were told different answers from the 3 ladies I mentioned. We were given 3 different answers about what would be needed to move my MIL to assisted living, whether or not a TB test would be needed and if so, how to go about getting it done and where. It made an unfamiliar situation frustrating with their apparent lack of information, knowledge and experience when we needed their help.

My mom is a resident at Brookdale Lisle. My ratings are for Assisted Living. My ratings for Care Services, Staff, Activities, and Value for Cost could easily go to a 4 rating if the facility wasn't so reliant on Agency Staffing. Some Agency employees have been marvelous, caring, committed, compassionate, and competent. Others have been much less so. Also, Brookdale Lisle would benefit substantially increasing weekend activities, especially for Assisted Living residents!

I have lived at Brookdale Lisle for the 12 years. I have multiple sclerosis and have flourished here. My familiy and I agree this was a wonderful decision to live here.

This is a delightful place to live. The park-like setting is beautiful in any season and the interior is very impressive. But most importantly, the staff is so friendly and helpful. Always smiling and knows our name. The residents are friendly and the activities are varied and plentiful. Some are staff led and others are resident led. All in all it's a great place!

I am very satisfied living at this location!

I have lived here 1 1/2 years, since its been during covid I understand that things are not normal. Even with that I have enjoyed being here - it's a warm friendly place. Everyone - residents and staff have been helpful and supportive. There are many activities to choose from. Never need to feel alone

This has been an excellent experience for my loved one and family. Everything is promptly available, and the service has been very good. The food, activities, and training equipment have been readily available and always neat. The staff are very helpful and responsive to the family's questions or concerns. Some of the activities available are veteran's club, wood carving club, piano playing, and more for the residents to choose from. They even have computer access for the residents. Laundry of linens, changing of linens, housekeeping, the apartment and utilities are included in the monthly fee. There is a washer and dryers in the buildings for the residents to use, and they have elevators available for the residents as well.

This community was fine but it was just further in distance than where I wanted my loved one to be. My loved ones also wanted to be able to take their meals back to their rooms to eat and this was not an option at this community.

My mother lived in Assisted Living for 5 years. The care she received from the AL staff was stellar! She loved the food, the activities, and was very happy living there. This gave my brothers and myself peace of mind. We are very grateful to the excellent staff at Brookdale and would highly recommend it for your family members.

From day one my father has been treated so well by the staff. They welcomed him into his new apartment with a nice gift basket, and treated us all to lunch. Great customer service by everyone.

I would highly recommend Brookdale Lisle to anyone looking. It turned out to be great for our family. I cannot speak highly enough about all of the staff members who work here. It was a very comforting experience for us.

The internet and TV service currently provided is very poor.

There are good people that live here. The food is terrible due to the taste and selection. Every morning they provide us with scrambled eggs and a side. You don't get any choices for breakfast and there are two choices for dinner..

I love it here. I'm closer to my family and grandchildren now! I am so glad that I moved! I even learned how to play volleyball.

Brookdale Lisle has done an amazing job protecting my mom and all the residents and staff from COVID. The food is amazing also the activities are also being monitored to protect residents, small groups. Beautiful grounds also.

This place felt very much like apartment living. Plus side: the pricing is really good. They have medical and PT on site. Drawbacks: detached garage, lots and lots of long hallways. No laundry in room.

Brookdale is one of the finest senior living communities. Both of my parents are there in Assisted living and the staff is amazing. The resident associates are always very attentive and the nurses provide unbelievable services. During covid especially the management took every precaution so seriously and I am convinced that is why Brookdale Lisle is in such great shape. Wonderful community, great activities, safe feeling and tasty food. I am so thankful Brookdale is such a great place as you always hear about stories about other places.

Brookdale is one of the finest senior living communities. Both of my parents are there in Assisted living and the staff is amazing. The resident associates are always very attentive and the nurses provide unbelievable services. During covid especially the management took every precaution so seriously and I am convinced that is why Brookdale Lisle is in such great shape. Wonderful community, great activities and tasty food. I am so thankful Brookdale is such a great place as you always hear about stories about other places.