Blue Ridge Senior Living of Richmond

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly. Unfortunately, the community was just not in our price range

Very nice place. [name removed] was very patient and answered all of my questions. I am still researching my dad's financial status to determine what he can afford. This would be my first choice (if he can afford it).

I would never recommend this facility to any family They were lacking in attention to detail, customer service, and timeliness in getting back to us with issues. Friendliness, just morally during the time of Covid and the pandemic, is not there. They talk about setting up virtual appointments, but they never call you. Or if you are able to set them up, your loved one is never escorted down for the appointment. I don't have a problem with their Covid precautions, and they do require masks of all visitors. But whether someone is very ill to the point of being on hospice or whether someone is just lonely, I just don't see where the staff makes the family feel that their loved one is in their hands and will be taken care of. There's just so much pushback. And not being able to see your loved one regularly, you just don't know what's going on. The times that we were allowed in his room, it was filthy. There were blood stains on the walls, dirt in the tub, ants on the wall and in the bed. They were not responsive when we addressed those issues with them. He now has terrible bed sores and has ended up on hospice. And we have no way of knowing if they were turning him regularly like they're supposed to.

Our experience has been pretty limited still because of the covid but we would recommend the community to others. We have spoken with one the aids on our loved ones floor and that communication has been good, but the communication regarding day to day updates could be a little better

Due to the covid restrictions we were not able to get inside the community, and there were no activities going on while our loved one was there. We would recommend the Blue Ridge Senior Living community to others as long as the situation fit their loved ones needs, and they know what they are buying.

It's a decent place for the money. It was clean. I wouldn't put my loved one just anywhere. It was the best value that I could find for sure. I had interaction with only a couple of staff members, and they've been great. They've done a good job of communicating to me since I can't go in to visit due to Covid. They've not been offering activities, and it would have been nice for her to have some kind of social life while she was here. She's not had a whole lot of interaction with the residents since she's been here.

I have enjoyed living here. The people are great, the works are so friendly and helpful. Works are great and friendly

It is a very nice place. Staff is very polite and respectable. I feel very secure here. The meals are what we need to stay stable and within.

I am well satisfied here. My needs are met and I enjoy the interaction with the other residents. Our activity director [name removed] is great.

I have resided at this facility since [date removed]. Have seen much. The current management has been absolutely wonderful compared to previous management. Many thanks to the current team.

I really believe some things are really good but some things could be better. Most employees are very good and some could improve. Most times the food is good. Some times the food could be improved - such as presentation, the combining and cooking. I really love the 3 head people and they are very approachable.

Symphony Manor is a typical assisted living place where turn over of management is never ending, as well as the nursing staff. You may have a great nurse one day then she is gone 3 weeks later. Management comes and goes like the wind. You get one thing figured out then you have to go thru the same thing with the next "Director" and I use that term loosely. Your bill is never itemized to show exactly what you owe. I have had to bring in records to show them what has occurred because they are constantly dealing a new accounting system or some other excuse. They place looks presentable to the average person but your rates will start out one amount and soon will be double. It may be different (up or down) from month to month. All of these places have issues and they all work the same way. If you do not come on a daily basis you will get ripped off or else your loved one will whomever is paying the bill. They will even tell you one price on phone then tell you another when you get there and then charge yet another when you get the bill. You also can never speak to management, they are always "on another line" or otherwise not available. If you show up their door is closed. But I am not proudest on this place because Sunrise is the same way and some of the higher ones are also so might as well get the best deal for as long as possible. You will move then eventually just to start it over again.

My mother has recently made the move into this community and I could not have picked a better place for her to go. The staff are all lovely people and I am comfortable with the care they have been providing her. She is no longer lonely and is involved in many activities with the other residents. She was able to have her dog and has even been helping plant different plants throughout the building which she loves to do. Overall this was the perfect fit and I would defiantly recommend it to anyone.

This is a nice community, and my tour of it went very well. Everything looked great from what I saw. The staff was courteous, and friendly. It was a nice experience, everyone was very kind to my family, and myself.

People very nice here. It is clean. I didn't particularly care for a shared bathroom between rooms. There were other options I know. It is an older facility for those who need this lower monthly price range.

My Father In Law is more than thrilled and it is better than we thought it would be. Things are going very well. We have absolutely no complaints with Symphony Manor. A Place For Mom has been a great help too.

My mother has been at Symphony Manor, The Lynmoore, Sanmar Realty (all same place different billing names). The care is ok, nothing exceptional but adequate but that is not my issue. My issue is the total erratic and ever changing billing that I have been thru over time. They constantly increase the fee (more than once per calendar year in some cases. Now they are charging $5:00 a day meal try service when I know they are not taking her a try on a daily basis. They come up with more fees that you have ever heard off. Yes the initial daily rate sounds ok but then over time you start getting billed for everything in the world. Pull-ups and incontinence briefs (what's the difference?) $20.00 for a box of rubber gloves, $150.00 a month for diabetes supplies after your insurance is already being charged. Then when you challenge them and you have billing statements they are like uuhhmm oh well we this and that and try to make you look and sound like you have the problem because your loved one is getting cheated out of every last dollar they have. Buyer beware, the entry price wont stay in effect but maybe 6 month's. They charge different people different rates for the same service. They actually have different bill sheets they will show you or they forget what they have showed you. Get every item in writing!!!! Over all you will pay as much as many other better facilities.

My mother came to Symphony Manor several months ago as we could no longer afford the facility where she had been living. I had low expectations regarding the care she would receive as the monthly expense was significantly less. However, I have been very impressed and so thankful to all the staff at Symphony. Mom is in the memory care area and is receiving very good care and I believe is well looked after there. I have given this facility a "good" rating as they do a very good job. The only "fair" rating I have given is for activities but that's only because I understand there are limited activities you can do with memory impaired residents; although it would be nice to see the residents involved in more basic activities. I hope Mom can continue to live at Symphony and be cared for by such a capable staff. I am very grateful to them all.

We liked the Lynmoore, it was less expensive than the other ones we saw, but when you add in the level of care, we didn't really know what the end result was going to be. It was two floors, but the one thing we didn't like was that she would have had to share a bathroom. There was a room that had a sink in the studio, so that she only had to share the toilet and the bathtub, but the tub had a cutout in the side and she would have a step up to get in.

I visited this facility and liked it a lot and the staff was very nice. The cost was in my price range but it was further away than I wanted. This was one I was definitely considering.