Blue Ridge Senior Living of Richmond

Total monthly costs depend on room type, select services, and the level of care needed.

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Staffing & ancillary services

On-site dining options

Transportation & parking

Pets

Common areas

Recreational areas

Services

Memory care services

Primary language spoken by staff

My mother has been at Symphony Manor, The Lynmoore, Sanmar Realty (all same place different billing names). The care is ok, nothing exceptional but adequate but that is not my issue. My issue is the total erratic and ever changing billing that I have been thru over time. They constantly increase the fee (more than once per calendar year in some cases. Now they are charging $5:00 a day meal try service when I know they are not taking her a try on a daily basis. They come up with more fees that you have ever heard off. Yes the initial daily rate sounds ok but then over time you start getting billed for everything in the world. Pull-ups and incontinence briefs (what's the difference?) $20.00 for a box of rubber gloves, $150.00 a month for diabetes supplies after your insurance is already being charged. Then when you challenge them and you have billing statements they are like uuhhmm oh well we this and that and try to make you look and sound like you have the problem because your loved one is getting cheated out of every last dollar they have. Buyer beware, the entry price wont stay in effect but maybe 6 month's. They charge different people different rates for the same service. They actually have different bill sheets they will show you or they forget what they have showed you. Get every item in writing!!!! Over all you will pay as much as many other better facilities.

People very nice here. It is clean. I didn't particularly care for a shared bathroom between rooms. There were other options I know. It is an older facility for those who need this lower monthly price range.

Symphony Manor is a typical assisted living place where turn over of management is never ending, as well as the nursing staff. You may have a great nurse one day then she is gone 3 weeks later. Management comes and goes like the wind. You get one thing figured out then you have to go thru the same thing with the next "Director" and I use that term loosely. Your bill is never itemized to show exactly what you owe. I have had to bring in records to show them what has occurred because they are constantly dealing a new accounting system or some other excuse. They place looks presentable to the average person but your rates will start out one amount and soon will be double. It may be different (up or down) from month to month. All of these places have issues and they all work the same way. If you do not come on a daily basis you will get ripped off or else your loved one will whomever is paying the bill. They will even tell you one price on phone then tell you another when you get there and then charge yet another when you get the bill. You also can never speak to management, they are always "on another line" or otherwise not available. If you show up their door is closed. But I am not proudest on this place because Sunrise is the same way and some of the higher ones are also so might as well get the best deal for as long as possible. You will move then eventually just to start it over again.

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