Vitality Living West End Richmond

The community does what they promise, and anything extra I ask. The food consists of 3 full meals of your choice and 2 snacks for the residents each day. The try and meet the residents requests within reason.

Very nice community and a variety of room options available. When I visited, many residents were engaged in group activities and seemed to be enjoying themselves.

We chose Brookdale West End Richmond because of the location, the size of the community( it is smaller, only around 90 rooms), and we had comfort around the people here. The room sizes here are great, they are perfect for their needs. I think the food is good. The best part about the community so far has been that they are keeping the residents safe with everything going on. They have managed the pandemic very well. I would recommend.

We chose Brookdale because it smelled nicer, and it was just a nice overall facility for our price range. Also the location is great. The room sizes are HUGE. She shares a room with a roommate and it has two big windows. It was the largest room we have seen. The regular dining room looks a lot nicer menu wise but memory care seems to have has less options. My favorite part about the community is the people. They have been so helpful to get us connected via Facetime and porch visits with my mother in law. They keep us in the loop on everything and you can tell the staff genuinely care about their residents. I would recommend Brookdale West End Richmond.

The people at Brookdale are fabulous and very friendly and they seem to care about the folks that live there. I'm impressed with most everything except for two things. I find it very odd that no one locks any doors ever. It just creeps me out. The other thing is if you enjoy food you may be disappointed.

Brookdale West End has been a blessing. My father-in-law unexpectedly required the need for assisted living care after completing rehabilitation for an unexpected hip replacement. Needless to say, the overwhelming issues our family focused on was the quality of care and necessary services that go along with his daily well being. There is such a wide range of facilities available in the Richmond area that my husband, brother-in-law and I visited at least ten different locations before making a decision. The decisions was based on a chart comparison between the variety of expectations we had (including cost, location, reputation, and staff) and the services available. During the last two years, we have been very pleased with the outstanding quality of care, regular family involvement activities, lovely atmosphere and a genuine sense of pride in what and how they do things. Everyone from from housekeeping to kitchen staff to nurses to the administration has been on their toes. The sales director, Ms. [name removed] , discussed all aspects of life at Brookdale and answered all questions. If she did not have an immediate answer, she had one soon after. There was no confusion about expectations. We are at ease knowing that [name removed] is safe and sound at Brookdale.

Caring, compassionate care. This is the care that our 87 year old father with progressive vascular dementia has received from living at Brookdale West End (BWE) for 1 1/2 years now. The Sales Manager was a significant help navigating us with an unplanned move for my father. Her resourcefulness and genuine sincerity was significant in helping with Dad's transition from independent living at his home to assisted living. The staff, from dining to direct resident care, has been exceptional ESP over the past 6 months!! They all know Dad's routine to keep him safe yet respectfully encourage his independence. Cost does increase, of course, with additional assistance, but BWE is very supportive with helping the resident maintain as much independence SAFELY until it is absolutely necessary for additional assistance. The activities director has been so helpful to insure that Dad is engaged in activities to have a quality life; they remind him and "reel him out" to participate and he has a wonderful time! We are also blessed to have staff who look after Dad that are experienced and competent. The Medical Assts were able to identify subtle changes in Dad's disposition that resulted in him having to have a pacemaker placed. They also identified new changes in his medication regimen that was concerning to them, notified the family and physicians and prevented what could have been a trip to the ER for Dad. Overall, we couldn't be happier than having had Dad reside at Brookdale West End. What we appreciate the most is the sincere care they provide to our dad. We trust that he is safe and in good hands in our absence. The only suggestion we would offer, quite honestly, is faster, effective wi-fi service in the residents' apartments!

My father has lived in the memory care at Brookdale West End for over a year. I have been happy with how content he is with being there. All of his meals, medicines, and laundry are included in the pricing. The entire staff is very caring and devoted to him and alway make me feel welcome when I visit. They share any concerns with me and I know that they have his best interests at heart. There are many activities that he has participated in and many local trips that he has enjoyed.

I have toured just about every Assisted Living in Richmond, Virginia. Most were not elderly friendly when entering the building. Some had the elderly line up in wheel chairs just seating there looking like they were ready to pass on. Brookdale West is a breath of fresh air. From the moment we arrived it looked like home. Beautiful grounds. The front doors open automatically. That’s a plus for any elderly person. The interior was beautiful and pleasant. We were greeted as we came in. But most important of all, was Brookdale residence looked/were happy. No staging or made up, they were very happy. It was clean, staff was professional, caring and supporting of its residence. The rooms where nice size and clean. Medical staff on site. Plenty of activities for all residence. An awesome walking trail/garden. I would recommend this facility to me if I was looking and I would most defiantly recommend this facility to all.

My family and I have attended many events at this community! The Business Marketing Manager is always putting together such great events to involve the residents and their families and friends. My family and I have attended several Easter Egg Hunts, Stuff the Bus, and Trunk or Treats! This community is always doing something fun, which keeps the residence happy and entertained and giving them something to look forward to! The community is very clean and welcoming and always has smelt very fresh! Every time I am there, it feels like a cozy home. The staff is very polite and helpful. The atmosphere is always upbeat and everyone wears a smile. The food is exceptional too! They have chefs on staff that make fresh food daily like salmon, steak, and even lobster! Amazing community and staff! Keep up the great work!

From our initial visits to the move in and for the first months of residency, working with Brookdale West End Richmond's excellent staff has made the assisted living transition easy for my mother in law and our family. We have had an absolutely positive experience from the moment we walked through the doors to the lovely main floor living area. The personal attention of [name removed] and her staff in answering questions and assisting with the move has been impressive. The program manager, [name removed], is energetic and knowledgeable and has a real gift for working with older people. Her sense of joy and excitement is contagious. When we visit, we are warmly greeted and feel very welcome. Thanks, Brookdale and your entire staff, for a job well done.

Tour and community was very nice.

My husband stayed at Brookdale West for respite so I could go meet our Granddaughter in France. All his needs were met including bathing, help getting dressed, medication and the chef even made his favorite food.He loved all the activities and she even looked for someone to play chess with him! I would definitely recommend Brookdale and hope to use it for respite in the future. He liked it so much he didn’t want to leave!

My husband stayed at Brookdale for respite so I could go to France to meet our new Granddaughter. He had great care by each and every person. I never walked through the lobby without every worker greeting us.The chef made him his favorite food and now he doesn’t like my cooking. He was helped with dressing and bathing and loved each and every activity they provided. I would definitely recommend Brookdale and hope to useit for respite in the future.

We paid nearly $8000.00 a month to Brookdale for the care of my mother. I had also promised her that she would never be alone with strangers, so if I could not be with her, I had several lovely nursing students that stayed with her. And Thank God they did. The first morning when she woke up there, she asked for help getting dressed. The Brookdale staff member told her(in front of my caretaker) "You are nothing but a bowl of jello, you're completely flaccid. I'm not dressing you. You can stay in bed today." It was just horrible. I don't understand why anyone would talk to another human being that way. Unfortunately, what they say is true. When you complain, things get worse. My poor dear Mother was not given her nebulizer treatments when she needed them and the facility would not work with the Hospice group that I brought in with her. They wouldn't give her the medicine that she needed to sleep They wouldn't allow morphine that she desperately needed. She spent the last day of her life, screaming "help me, help me, help me" I finally got her some morphine and she died that night. She didn't need to suffer like that. I will never forget how poorly she was treated and how Brookdale let her suffer for no reason at all. None whatsoever. It's shameful.

We did not like this community at all. The community itself was okay it was clean however the room that I was shown had some housekeeping issues the bathroom hadn't been cleaned very well from the prior resident. I had gone back for a second look and took my daughter looked at the same room and it was the same issue but the odor had gotten much worse. So that concerned me as to how the housekeeping was being done.

OK First Off I want to give that there is a overall problem in all Health Care Employment Nation Wide. What ever Brookdale tells you is not always true. I do not know what other assisted living centers say but you need to be aware of the problems that go on. Brookdale at this location number one priority is getting new residence. They will tell people just about anything and say yes we can do it but they won't and on top of all they will increase the bill. They still will not do it on the weekends or off hours 7:00pm to 8:30am in the week.

We toured this community for care. The community was bigger then what we wanted. The staff was helpful in the questions that we had. They had a list of activities. The menu was appealing. We would recommend other families for a tour for a loved one

We really enjoyed our tour of this community the staff were great they showed us all around and answered all our questions. This really is a beautiful place and has a lot of amenities for their residents. We did feel that the pricing was a concern for us.

I have to say I don't remember much about this tour due to take a fall downstairs before the tour. The one thing that really stands out in my mind is that I did not like what so ever that it was a multilevel building. The resident's rooms were located on the second and third floor of the building which would make me worry in case of an emergency how would they get the not ambulatory residents out safely. The staff from what I remember seemed friendly and helpful.