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Vitality Living West End Richmond

1800 Gaskins Rd, Richmond, VA 23238

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Vitality Living West End Richmond outdoor common area
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7 Floor plans
7 Floor plans available
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Tina W - Loved one of resident/client
4.0
Would recommend community - am satisfied overall. Short staffed but doing what they can.

Overall I am happy with Vitality. They are short staffed right now and residents are upset over some services that have been curbed or stopped. They are trying to do what they can with the staff they have. My mother in law can be difficult to deal with and we are on them constantly about making sure her care plan is being adhered to. She needs to be made to take showers and change her clothes.... Read more

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About the facility Vitality Living West End Richmond

At Vitality Living West End Richmond, residents enjoy open spaces with colorful accents, plenty of sunlight, and dedicated activity areas. Charming courtyards with walking paths and raised gardening beds offer space for residents and their pets to enjoy the fresh air. Inside, residents can enjoy a three-season porch, a game room, and an arts and crafts studio.

This community offers assisted living as well as memory care. Each assisted living resident has a personalized care plan, so they receive just the right amount of personal care and assistance. Memory care is offered in a secure area of the community. Caregivers provide reassuring routines and a variety of activities that can be catered to the different stages of memory loss.

To help residents live a well-rounded life, this community offers the Vivid Life Program. Activities focus on a Vibrant Body, Vibrant Brain, and Vibrant Connection so residents can enjoy a full social life.

Vitality Living West End Richmond offers a peaceful environment while remaining close to a variety of restaurants and shops. Some favorite attractions in the area include the Lewis Ginter Botanical Garden and the Virginia Museum of Fine Arts.

State Licensing Information

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Vitality Living West End Richmond is a community within Vitality Living properties. See all Vitality Living communities.

Pricing for Vitality Living West End Richmond

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Vitality Living West End Richmond

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Organic

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Complimentary Transportation
Resident Parking Available
Transportation at Cost
Uncovered Parking

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Barber Shop

Recreational areas

Arts and Crafts Center
Game Room
Movie or Theater Room
Piano or Organ

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Catholic Services
Other Religious Services

Reviews

for Vitality Living West End Richmond
4.0(68 reviews)
Write a Review

Cleanliness

4.2

Friendliness

4.3

Meals & Dining

4.1

Care Services

4.0

Activities

4.0

Staff

4.6

Value for Cost

4.0

Overall Experience
30
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11
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Date Submitted
7
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Reviewer
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31
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Care Received
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56
1-20 of 68 reviews
Sort by

3.0
Nicole - Loved one of resident/client
Memory Care
October 27, 2022
Verified Review
Great place but improvements need to be made for 5 stars!

They did not do enough activity for physical activity in the memory care center ! They should have daily walks for those interested and on days they can't walk there should be stretching exercises and some form of silver sneakers exercising being taught and encouraged to be done. Also there was a financial mistake made on their part that got my moms money caught up in a mess with her bank Tylenol not offered for discomfort without doctor note even though we gave permission for it to be dispensed.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

2

Staff

5

Value for Cost

3


4.0
Tina W - Loved one of resident/client
Assisted Living
October 19, 2022
Verified Review
Would recommend community - am satisfied overall. Short staffed but doing what they can.

Overall I am happy with Vitality. They are short staffed right now and residents are upset over some services that have been curbed or stopped. They are trying to do what they can with the staff they have. My mother in law can be difficult to deal with and we are on them constantly about making sure her care plan is being adhered to. She needs to be made to take showers and change her clothes.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


3.0
anonymous - Toured community
Assisted Living
October 6, 2022
Verified Review
tour review

Our family had an in person tour and we were just not really fond of the person giving the tour as well as the community, the rooms were just to small

Response from Vitality Living West End Richmond

October 7, 2022

Hello, Vitality Living West End Richmond strives to provide exceptional senior living for residents and a rewarding experience for its employees. We encourage you to call us at 615-538-3200 to provide feedback and ensure that we address any areas of concern.


4.0
Charles - Loved one of resident/client
Assisted Living
September 29, 2022
Verified Review
Mom is happy

My mother chose Vitality Living West End Richmond mainly because she really likes this part of town and wanted to live here. When she went to tour she was impressed by the cleanliness of the facility. At that time the food seemed to be very good too, but since she has moved it is has gone downhill. The turnover seems to be pretty high, but I know that is true of everywhere right now. She seems to be satisfied and we are extremely satisfied with the way they manage medications. I would recommend Vitality to others.

Cleanliness

5

Friendliness

5

Meals & Dining

2

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

4


4.0
Anonymous - Loved one of resident/client
Assisted Living
September 26, 2022
Verified Review
4 out of 5 stars

This facility does a good job overall. The care staff could be better, but is ok. I'm disappointed with the quality of care from the in house Dr. Dad's visit was short and minimal and the Dr seems very unprofessional. It was done outside and around other residents. There was no physical exam or detail, just a few questions and vitals. I ended up making him an outside appointment, which is coming up. I also don't care for the charge nurse, I don't get feedback or answers from her. The food is good, they have a daily menu. But sometimes they change it without notice. We were told that the doors get locked at a certain time, as far as locked for the day for residents and their outside time. Sometimes they close them early/make residents come in early, which dad really dislikes. They do seem generally understaffed and I think locking the doors early might be because of that also. The activities director tries really hard to engage the residents and to have activities that everybody can enjoy. We sometimes have to remind them to do laundry and bedding. Laundry also disappears sometimes. I would probably recommend them to friends and family, but would make sure they were aware of the issues I've mentioned.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

3.5

Activities

4.5

Staff

4

Value for Cost

5

Response from Vitality Living West End Richmond

September 27, 2022

Hi, thank you for your review! Vitality Living West End Richmond strives to provide exceptional senior living for residents and a rewarding experience for its employees. We encourage you to call us at 615-538-3200 to provide feedback and ensure that we address any areas of concern.


5.0
John - Loved one of resident/client
Assisted Living
September 12, 2022
Verified Review
Would Recommend

They have a very friendly and attentive staff and the cost is very reasonable.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

5


4.0
Rick - Loved one of resident/client
Assisted Living
September 12, 2022
Verified Review
Friendly and Caring Staff

I would recommend the community to others for their loved ones. The friendliness of the staff and residents stands out to me, and made it feel very welcoming during the tour and having my loved one in the community. There can be times the response to the call button requests can be slow, and I think this might be due to staffing shortages, like they have everywhere. The community has been good in making sure that all the medications are given on time to the residents. The community always has some type of activity for the residents to participate in.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

3

Activities

5

Staff

4

Value for Cost

4


2.5
Anonymous - Toured community
Assisted Living
May 24, 2022
Verified Review
My Tour Experience at Vitality Living West End Richmond

I was not impressed with the community due to the apartment sizes being smaller. There was an odor and it wasn't as clean as I had anticipated. The community was also too far from family for our loved one.

Response from Vitality Living West End Richmond

May 24, 2022

Hello, Vitality Living West End Richmond strives to provide exceptional senior living for residents and a rewarding experience for its employees. We encourage you to call us at 615-538-3200 to provide feedback and ensure that we address any areas of concern.


5.0
M S - Loved one of resident/client
Memory Care
March 8, 2022
Verified Review
Excellent

I am very happy with the memory care unit at this community and the staff that work in the memory care unit. They take great care of my loved one. They have activities like arts and crafts, bingo, painting, games, movies and more for the residents to do. They even have work out classes for the residents. It's great and everything went well with it.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

4

Response from Vitality Living West End Richmond

March 14, 2022

Hi, we know that making a move to a senior community can be a difficult process and it makes us all so happy to hear of great experiences like this. Thank you for your feedback!


5.0
anonymous - Toured community
Assisted Living
February 22, 2022
Verified Review
Tour of Vitality Living

We really liked Vitality Living, but it was a bit pricier than we were wanting. When they followed up after the tour we told them we had chosen another facility that was a little less expensive and they said they could have come down on price. I wish that was discussed during the initial tour because this would have been our first choice.

Response from Vitality Living West End Richmond

February 28, 2022

Hi, thank you for your feedback. We value your input!


5.0
anonymous - Loved one of resident/client
Assisted Living
December 8, 2021
Verified Review
A wonderful life

I cannot say enough good things about Vitality Living. We went with this facility because when I left from my to tour, I just felt different than when I left from the others. I got a really good feeling from them. The staff came in the first day and assessed my mom they really seemed like they knew what to do. A couple days after she was here, my mom said this is almost too good to be true. I would highly recommend to others who are looking.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Vitality Living West End Richmond

December 9, 2021

Hi, we have such wonderful team members and we appreciate you sharing your experience and we strive to create such experiences for everyone! Thank you for your feedback!


5.0
anonymous - Toured community
Assisted Living
November 4, 2021
Verified Review
Our tour experience

Our family had an in person tour and we really liked this community it was actually our second choice but at the time they did not have any private rooms available.

Response from Vitality Living West End Richmond

November 5, 2021

Hello, thank you for your five-star feedback! We greatly appreciate you taking time to leave us a review.


4.0
G B - Loved one of resident/client
Assisted Living
August 26, 2021
Verified Review
Better Than Expected

The community does what they promise, and anything extra I ask. The food consists of 3 full meals of your choice and 2 snacks for the residents each day. The try and meet the residents requests within reason.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

No data collected

Staff

4

Value for Cost

5

Response from Vitality Living West End Richmond

August 27, 2021

Hi, we greatly appreciate your five-star feedback. Thank you for your time and interest in Vitality Living West End Richmond!


5.0
anonymous - Toured community
Assisted Living
August 6, 2021

Very nice community and a variety of room options available. When I visited, many residents were engaged in group activities and seemed to be enjoying themselves.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Vitality Living West End Richmond

August 17, 2021

Hi, we greatly appreciate your five-star feedback. Thank you for your time and interest in Vitality Living West End Richmond!


4.0
Chuck Frydenborg - Loved one of resident/client
Memory Care
October 13, 2020
Verified Review
A safe secure environment

We chose Brookdale West End Richmond because of the location, the size of the community( it is smaller, only around 90 rooms), and we had comfort around the people here. The room sizes here are great, they are perfect for their needs. I think the food is good. The best part about the community so far has been that they are keeping the residents safe with everything going on. They have managed the pandemic very well. I would recommend.

Cleanliness

5

Friendliness

4

Care Services

4

Activities

3

Value for Cost

4


4.0
Liz Hill - Loved one of resident/client
Memory Care
September 16, 2020
Verified Review
Great care givers

We chose Brookdale because it smelled nicer, and it was just a nice overall facility for our price range. Also the location is great. The room sizes are HUGE. She shares a room with a roommate and it has two big windows. It was the largest room we have seen. The regular dining room looks a lot nicer menu wise but memory care seems to have has less options. My favorite part about the community is the people. They have been so helpful to get us connected via Facetime and porch visits with my mother in law. They keep us in the loop on everything and you can tell the staff genuinely care about their residents. I would recommend Brookdale West End Richmond.

Cleanliness

4

Friendliness

5

Care Services

4

Activities

5

Value for Cost

3


3.5
Lando the Stargazer - Loved one of resident/client
Memory Care
October 15, 2019
Verified Review
Brookdale living

The people at Brookdale are fabulous and very friendly and they seem to care about the folks that live there. I'm impressed with most everything except for two things. I find it very odd that no one locks any doors ever. It just creeps me out. The other thing is if you enjoy food you may be disappointed.

Cleanliness

2.5

Friendliness

4.5

Care Services

2.5

Activities

3.5

Value for Cost

1.5


5.0
AnnGreene - Loved one of resident/client
Memory Care
June 25, 2019
Brookdale West End Richmond has been a blessing.

Brookdale West End has been a blessing. My father-in-law unexpectedly required the need for assisted living care after completing rehabilitation for an unexpected hip replacement. Needless to say, the overwhelming issues our family focused on was the quality of care and necessary services that go along with his daily well being. There is such a wide range of facilities available in the Richmond area that my husband, brother-in-law and I visited at least ten different locations before making a decision. The decisions was based on a chart comparison between the variety of expectations we had (including cost, location, reputation, and staff) and the services available. During the last two years, we have been very pleased with the outstanding quality of care, regular family involvement activities, lovely atmosphere and a genuine sense of pride in what and how they do things. Everyone from from housekeeping to kitchen staff to nurses to the administration has been on their toes. The sales director, Ms. [name removed] , discussed all aspects of life at Brookdale and answered all questions. If she did not have an immediate answer, she had one soon after. There was no confusion about expectations. We are at ease knowing that [name removed] is safe and sound at Brookdale.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Christine O. - Loved one of resident/client
Memory Care
June 24, 2019
Thx for Your Genuine Caring and Compassionate Care!

Caring, compassionate care. This is the care that our 87 year old father with progressive vascular dementia has received from living at Brookdale West End (BWE) for 1 1/2 years now. The Sales Manager was a significant help navigating us with an unplanned move for my father. Her resourcefulness and genuine sincerity was significant in helping with Dad's transition from independent living at his home to assisted living. The staff, from dining to direct resident care, has been exceptional ESP over the past 6 months!! They all know Dad's routine to keep him safe yet respectfully encourage his independence. Cost does increase, of course, with additional assistance, but BWE is very supportive with helping the resident maintain as much independence SAFELY until it is absolutely necessary for additional assistance. The activities director has been so helpful to insure that Dad is engaged in activities to have a quality life; they remind him and "reel him out" to participate and he has a wonderful time! We are also blessed to have staff who look after Dad that are experienced and competent. The Medical Assts were able to identify subtle changes in Dad's disposition that resulted in him having to have a pacemaker placed. They also identified new changes in his medication regimen that was concerning to them, notified the family and physicians and prevented what could have been a trip to the ER for Dad. Overall, we couldn't be happier than having had Dad reside at Brookdale West End. What we appreciate the most is the sincere care they provide to our dad. We trust that he is safe and in good hands in our absence. The only suggestion we would offer, quite honestly, is faster, effective wi-fi service in the residents' apartments!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.5
Mary Jones - Loved one of resident/client
Memory Care
June 20, 2019
Memory care

My father has lived in the memory care at Brookdale West End for over a year. I have been happy with how content he is with being there. All of his meals, medicines, and laundry are included in the pricing. The entire staff is very caring and devoted to him and alway make me feel welcome when I visit. They share any concerns with me and I know that they have his best interests at heart. There are many activities that he has participated in and many local trips that he has enjoyed.

Cleanliness

4.5

Friendliness

5

Care Services

5

Activities

4.5

Value for Cost

5


Viewing 1-20 out of 68 reviews

Neighborhood around Vitality Living West End Richmond

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Vitality Living West End Richmond

Vitality Living West End Richmond offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Vitality Living West End Richmond has received an average review rating of 4 based on 68 reviews. See all reviews.

Call (804) 741-8880 to reach a resident at Vitality Living West End Richmond.

To reach a resident at Vitality Living West End Richmond call: (804) 741-8880



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.