Bickford of Bexley

I liked that this community was built for their grandma - one of their own grandparents. They tried to keep it very family oriented, and it was family owned. We decided it looked very nice, even from the outside. And we liked the smaller size of the community. But it was farther away from family. And we were also looking for a place where our loved one could transition into a Medicaid room down the line when necessary. So we chose a different place for her. But they did a great job with the virtual tour and were very personable. It was not an easy decision.

The community communications with billing issues could be better but the treatment for my mother is amazing. my loved one recently had a stroke while at the community and they were right on the ball and got her to the hospital immediately.

Somethings that we really like about the community is how well they are with communicating to the families especially now with covid. They have been doing a great job letting everyone know what is going on, and if someone tests positive they let us know how they are handling it. They are really good about understanding how every families situation is different, they have been very flexible and accommodating towards our family.

My mother was not able to utilize her space in the community because of her condition. We had to ask several times for someone to come in and vacuum her apartment. Other than that, the rest of the community was consistency clean. The staff was very friendly, especially the front desk personnel. The care at Bickford was a little lacking. They did not seem quite capable of providing her the care she needed despite us being told they would be able to do so when she moved-in. Because the building was old, it meant some of the doorways could not accommodate for her assisted stand lift. They were never able to get her into the shower or onto the other level of memory care, which contained another shower and tub. We don't feel the community was worth the price tag, especially once my mother moved in and we realized they were not able to handle the level of care that she needed. During the assessment they assured me they could take care of her and in fact, they could not. The biggest issue for me was that often times I would visit my mother in her room and there was often times other residents' belongings in her closet, which I immediately turned over to management. Management failed to properly address this even after I brought it up multiple times. It got to the point where the care giving staff was refusing to answer questions about my mother's care, which I felt was unacceptable. The activities at the community were good, however, as they had quite a few activities available for the residents. They brought in outside professionals to help with entertaining the residents and provided other activities in-house like karaoke, tailgates for football games, and others. They also took residents off-site, however my mother was never able to utilize those trips. If you are able to communicate, walk, and be mobile, it is a great place. If you are not, however, it is probably not the best option for you as the care they are able to provide each resident is limited.

I've never been to a place where staff is so unapproachable. Walked in and staff just stare and dont speak or even force a smile. The cosmetic work is nice but the heart of a good facility is staff and administration at this place [name removed] on down to activities person not sure of her name, could use several classes on customer service because its seriously lacking at this place. The attitude seems contagious here because there all the same way.The only person, literally, who initiated a welcoming hello was the receptionist, the older lady with the blonde hair, was very nice, not the short one with black hair. In the future please be more pleasant to everyone who walks in , you never no who's entering your building, i guess they fell asleep during that lesson. But hey, see fir yourself hopefully your experience will be more pleasurable than mine. PS The 1/2 star is for the residents, they were lovely

Very caring staff. I am very impressed.

Management and staff are very caring and responsive,

My mother is now at Bickford Bexley since June 2018. The food is well above average, nice variety, my mother at 92 years claims the meat is good, but dry and tough. I think she's right when it comes to some of the meat, elderly have chewing problems, especially with false teeth. The staff is warm and friendly, but it seems like they have a lot of turnover, which might not be Bickford's fault. Management requires critiquing, to be more informative to the people overseeing these elderly tenants care, a monthly report from the staff would be helpful, following through on personal care request is imperative. I must clarify, I do like the staff and management, the facility is close proximity to my home, so seeing my mother on a daily bases makes me more aware of negative and positive issues. Bickford is still the best choice for my mother, small facility, easy access, short walk to Dining and Social areas, the activity director is awesome and works diligently to keep elderly patients involved.

Security is a plus as I had to be buzzed in by staff. Charlie their mascot was laying on the floor and loved being petted. I loved the atmosphere which had an “old fashioned” flare to it. The manager was down to earth, personal, and shared tons of information with me that I needed in order to make the best decision possible for my Mom. All levels of care offered, from respite to independent living, which was a good fit for my mother’s situation. Their nurse was brought into our meeting and she explained the levels of care and prices. She was fantastic in personality and skill. Amenities and activities offered, Front porch rocking chairs topped off my informational meeting. I would definitely use this environment for respite care for my mother. Somewhat pricey, but well worth it. Smaller facility, but the concentration is on the client that way.

A very nice facility with a home-like atmosphere. The staff enjoyed talking with the patients and knew each by name.

My Husband was here for his respite care, and we found that it was a nice place. It’s an older facility so the rooms and bathrooms are small, the hallways are narrow, and the set up gives it a crowded feel overall. However, the ladies in the kitchen definitely know how to cook. Everything is from scratch, and it is excellent.

Beautiful facility with very loving care providers and staff.

This is nice community, and our tour of it went well overall.

Very nice and clean. Rooms were nice but no closets, just an armoire (at least in the studios). Wish they had closets and a small kitchen area, but since they prepare the meals you don't have to have kitchens. Price is a bit more than others I've been to but may be justified.

I liked the tour at this community. They do offer a lot of great care for residents who need a higher lever of care. The community was nice and we found it to be clean and maintained. We would suggest other families tour this community for care of a family member.

My sister had the tour and they were not the right fit. They did not have the rooms that my mom needs. Her specifics were a 2 bedroom with a living room. The community was also not in a good location for mom. There was nothing wrong with the tour or place. We had a tour with a good person.

The housekeeping team at this community has really impressed me. They have been absolutely great with helping maintain my mothers room, they take care of all her laundry and do a deep cleaning once a week in her bedroom. My mother has since joined the food committee they put together to try and help improve the food they serve throughout the week. I am pleased to see how involved she is getting and how much she is enjoying the company of the other residents.

I love this community and the staff. The staff is great about keeping me informed about my loved ones needs. The Alzheimer's unit is great and like no other. They tie the Alzheimer's unit with the assisted living. The staff alerts me to any problems that arise immediately. They offer healthy choices of food for my loved one to eat. My loved one feels like they are at a fancy restaurant. I also love the rooms and the privacy the rooms give. I would definitely recommend this community.

This community seems clean and appears fine to me. I find the staff mostly welcoming and friendly and helpful. The community has activities available and soon my sister will participate when she is able to join. My sister also seems to be satisfied with the food, she has not complained yet. I would recommend this community based on how things are okay with my sister.

It has been a good place ,