Arbour Square at West Chester

This place is like walking into a casino in Las Vegas or onto a cruise ship. It's so clean - probably the cleanest I've seen in my life. They have tons of activities - sports viewings, live plays and operas, a movie every night in the theatre room (one from back in their era). Because they're near an airport, there's a plane room with books about planes, and every 30 minutes a plane goes off. If you don't want to eat in the dining room, there's a neat 50/50 restaurant, or you can eat in the bar. All the help is very friendly, to the point that you wonder if it's too good to be true. But they genuinely are that friendly. The cost is very reasonable and one of the lowest I found, and with all they have to offer, that's unbelievable. Of course, pricing is on a scale, and as care needs go up, so does the price. The head nurses in each unit are very easy to get a hold of. You can text or call and they answer right back. Communication has been awesome among the nursing staff.

It is a lovely place, and it's well run. Aesthetically it's very pretty to look at. Everything is updated and looks news. The staff is very caring and involved. There could always be more attention paid to the residents, particularly those with more needs. My biggest thing looking back is if I could do it again, I would look for a place that accepts Medicaid so I wouldn't have to move my loved one eventually. She has experienced both assisted living and memory care, and there are a couple of differences. The food in assisted living is like a restaurant with different choices offered, and in memory care they don't offer choices. Activities are different as well. They were great in assisted living and are fewer in memory care. But overall we like it. There's a great community atmosphere.

This is a beautiful community with caring staff and good food. The could maybe do a little more to get my mom to be involved in the activities and prompt her to come out and participate more. They have activities like movies, bingo, coffee chats and more for the residents to do to stay busy. Overall it has been a very good choice I would recommend it.

They're very easy to deal with. They listen to and help you with all of your issues and questions. They've gone out of their way to help my aunt. I'm appreciative of everyone there. They're also one of the most reasonably priced places that I found.

I'm very happy with the community. They are very attentive and make sure that my loved one has everything they need. The staff are constantly calling and texting to keep me updated on my loved one. I've had no issues with them.

I love it here for my loved one. There are few quirks that need to be ironed out still. The location is amazing. The billing, meals, and activities could all be improved. The meals are very pricey and the residents run out of money very quickly. The residents are being charged $20 a night for their evening meals. The director puts the exercise program on a computer and doesn't go over instruction. I think there could be more instructions for additional activities that are available. The activities overall are poorly run. Everything is for Catholic and nothing for other religions.

I would recommend you visit the community for your loved one. My loved one loves the food. They have some group activities and physical, along with movies. The community backs up to a small airport and the grounds are beautiful. The staff are super friendly.

I love [name removed] she was great and I love Arbour Square . My brother and I are hoping to get another tour on Saturday. I am waiting to hear back from [name removed]. We sent the pictures and information to my Mom. I hope this will be my mother’s new home!!!!

The communication has not been very good from the care givers here at Arbor Sqaure. The meals here were getting quite pricey, when she moved to independent living it was $25 a meal but I do know the food was good and they are chef prepared meals. They do provide a lot of activities for the residents but our loved one does not participate. From what I understand, they have had some staff with COVID, but none of the residents have gotten it which is amazing. I would recommend this community to others looking.

I would say not to put your loved ones in this community. We were told one thing and they didn't go through with their promises. The memory care area had residents sitting in wheelchairs. The staff has a lot of turnover. They cater to the people that are able to walk. The food they served to memory care residents was horrible. They had two different chefs and kitchens.

Everyone is very welcoming and very friendly. The food is meh ok. They used to have a buffet, and they are moving to the platform of serving. The community will have two options for residents to choose from. The room is a little tight but it is efficient. My loved ones moved from a three story home, to a smaller place. They were a little shell-shock due to the change of community. I wish they would consider having double sinks in the bathroom for couples in the room. The kitchen is a little tight for those that are in those in in wheelchairs and on scooters. I wish they had a dishwasher for the dishes for my loved ones.

The ratings are based on my loved one and he was only there for about two months. I have already recommend it to a bunch of people. The community sits at the end of an airport and gives the residents a lot to look at. It is very friendly, dining area exceptional, and very clean.

The community is very clean, has a cleaning lady that comes once a wee., The staff is very friendly. There is a food allowance, but during COVID they did not have to pay for the food. Food is excellent, great chef! They have a happy hour as well. There is a game room, which includes Wii bowling, and bingo. They have a exercise room, a movie theater and a coffee shop diner. The community is very nice. Would recommend this to a family or friend.

my mom and dad moved in december 2018. the staff was attentive, the dining was excellent, the maintenance staff very attentive to all their needs, and the cleaning staff great with weekly maintenance. Yes, there are always issues with the elderly wanting what they are used to but Arbour Square and their staff have offered all reasonable options to accommodate all their needs. My dad and mom wanted to be alone but with all the activities, i.e., dining, exercise and movie theater, they were able to add some exercise and social interaction to their daily living.

Mom has lived in this community for over a year now. The community has gone down hill, a lot of the managers have come and gone. We loved the activities, but they have gone down hill too. The movie theater is no longer offering free popcorn and snacks when we first got here, matter of fact, they haven't offered snack for over 8 months now. Always an excuse from the Executive Director and the Assistant Executive Director. We had to evacuate the building a few months back do to a staff member calling in a bomb threat. How are the management team venting the people working at this community? Now with the COVID19, and we no social life in this community, don't see any cleaning going on in this community. We had more cleaning when we had the bad stomach virus that closed our community to visitors for over 4 weeks. When this COVID19 is over, we are leaving this community. Just because this community is nice, doesn't mean that this is the ideal community for your loved ones, it's not for us.

Toured this community with my husband. Very bright and a lot of places to do things for Mom. Loved the movie theater and the 50’s Diner. They have a bar, which when speaking to a woman who lives at Arbour Square, it caters to the Independent people more than the ones who need assistance. But, when touring saw a lot of people in wheelchairs; using walkers and motorized scooters. One was zipping around the parking lot when we first came in, almost hit him (needs to get him some glasses). The apartments in both the Independent and especially the Assisted Living were small. I don’t know how they could fit two people into a one bedroom in the Assisted Living, especially if one needed more care. Too tight of a fit. They have several 2 bedrooms, but there is a 5 person waiting list. She told us, can’t predict when they would become open. Said for us to move Mom & Dad in these small studio apartments (separate) until a 2 bedroom opened up. That’s insane my parents have been married for over 60 years and never separated. We were not happy with the lack of activities going on during a 2pm tour. It was like a nobody lives here, we saw maybe 12 elderly total, including the man on the scooter that almost ran into our car. I did see more staff, including a couple during a TikTok video shoot in an activity area (only know it was TikTok cause they kept talking about it. I would not recommend Arbour Square.