Arbour Square at West Chester

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

I'm very happy with the community. They are very attentive and make sure that my loved one has everything they need. The staff are constantly calling and texting to keep me updated on my loved one. I've had no issues with them.

I love it here for my loved one. There are few quirks that need to be ironed out still. The location is amazing. The billing, meals, and activities could all be improved. The meals are very pricey and the residents run out of money very quickly. The residents are being charged $20 a night for their evening meals. The director puts the exercise program on a computer and doesn't go over instruction. I think there could be more instructions for additional activities that are available. The activities overall are poorly run. Everything is for Catholic and nothing for other religions.

I would recommend you visit the community for your loved one. My loved one loves the food. They have some group activities and physical, along with movies. The community backs up to a small airport and the grounds are beautiful. The staff are super friendly.

I love [name removed] she was great and I love Arbour Square . My brother and I are hoping to get another tour on Saturday. I am waiting to hear back from [name removed]. We sent the pictures and information to my Mom. I hope this will be my mother’s new home!!!!

The communication has not been very good from the care givers here at Arbor Sqaure. The meals here were getting quite pricey, when she moved to independent living it was $25 a meal but I do know the food was good and they are chef prepared meals. They do provide a lot of activities for the residents but our loved one does not participate. From what I understand, they have had some staff with COVID, but none of the residents have gotten it which is amazing. I would recommend this community to others looking.

I would say not to put your loved ones in this community. We were told one thing and they didn't go through with their promises. The memory care area had residents sitting in wheelchairs. The staff has a lot of turnover. They cater to the people that are able to walk. The food they served to memory care residents was horrible. They had two different chefs and kitchens.

Everyone is very welcoming and very friendly. The food is meh ok. They used to have a buffet, and they are moving to the platform of serving. The community will have two options for residents to choose from. The room is a little tight but it is efficient. My loved ones moved from a three story home, to a smaller place. They were a little shell-shock due to the change of community. I wish they would consider having double sinks in the bathroom for couples in the room. The kitchen is a little tight for those that are in those in in wheelchairs and on scooters. I wish they had a dishwasher for the dishes for my loved ones.

The ratings are based on my loved one and he was only there for about two months. I have already recommend it to a bunch of people. The community sits at the end of an airport and gives the residents a lot to look at. It is very friendly, dining area exceptional, and very clean.

The community is very clean, has a cleaning lady that comes once a wee., The staff is very friendly. There is a food allowance, but during COVID they did not have to pay for the food. Food is excellent, great chef! They have a happy hour as well. There is a game room, which includes Wii bowling, and bingo. They have a exercise room, a movie theater and a coffee shop diner. The community is very nice. Would recommend this to a family or friend.

my mom and dad moved in december 2018. the staff was attentive, the dining was excellent, the maintenance staff very attentive to all their needs, and the cleaning staff great with weekly maintenance. Yes, there are always issues with the elderly wanting what they are used to but Arbour Square and their staff have offered all reasonable options to accommodate all their needs. My dad and mom wanted to be alone but with all the activities, i.e., dining, exercise and movie theater, they were able to add some exercise and social interaction to their daily living.