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Arbour Square at West Chester

1201 Ward Ave, West Chester, PA 19380

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Arbour Square at West Chester community exterior
10 Photos
10 Photos available
14 Floor plans
14 Floor plans available
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street view of Arbour Square at West Chester
Mary Ann - Loved one of resident/client
5.0
They give a lot of care to their patients.

This place is like walking into a casino in Las Vegas or onto a cruise ship. It's so clean - probably the cleanest I've seen in my life. They have tons of activities - sports viewings, live plays and operas, a movie every night in the theatre room (one from back in their era). Because they're near an airport, there's a plane room with books about planes, and every 30 minutes a plane goes off. If you don't want to eat in the dining room, there's a neat 50/50 restaurant, or you can eat in the bar. All the help is very friendly, to the point that you wonder if it's too good to be true. But they genuinely are that friendly. The cost is very reasonable and one of the lowest I found, and with all they have to offer, that's unbelievable. Of course, pricing is on a scale, and as care needs go up, so does the price. The head nurses in each unit are very easy to get a hold of. You can text or call and they answer right back. Communication has been awesome among the nursing staff.... Read more

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About the facility Arbour Square at West Chester

Arbour Square at West Chester is a classic community with modern elements. The community welcomes pets and offers dozens of activities to help you lead an active, carefree lifestyle. One of the most unique features is called “Main Street” — an expansive hallway replicating a small downtown street. The “street” features a variety of amenities including a movie theater and retro diner. And the fun doesn’t stop there — near the community, residents have a variety of activities to choose from.

The expansive community is situated minutes away from West Chester’s historic downtown where you can visit boutiques, galleries, restaurants, and more! Nature enthusiasts are in luck as the area offers a lake where you can fish, a park where you can stroll scenic walking trails, and a country club where you can gather for a relaxing game of golf! Arbour Square currently accommodates independent living, personal care, and memory care lifestyles. Come experience how fulfilling retirement can be in West Chester today!

Arbour Square at West Chester Amenities and Services

Arbour Square enables you to live independently in a home-like environment without the worries of home maintenance. Weekly housekeeping and chef-prepared meals are offered to all residents, so they...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
Arbour Square at West Chester is a community within Merrill Gardens properties. See all Merrill Gardens communities.

Pricing for Arbour Square at West Chester

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
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$XXXX
/mo
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2 Bedrooms
Starting at
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/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Arbour Square at West Chester

Health Care Services

Memory Care
Ambulatory Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
Professional Chef

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Full kitchen
Kitchenette
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Transportation at Cost
Property Convenient to Public Transit
Uncovered Parking

Pets

Weight limit 31-40lbs
Dogs Allowed
Cats Allowed

Common areas

Butterfly garden / Hummingbird garden
Outdoor Common Areas
Indoor Common Areas
Main Street Shops

Recreational areas

Arts and Crafts Center
Billiards Lounge
Fitness Center
Game Room

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Outdoor Walking Paths

Activities

Devotional Activities Offsite
Activities On-site
Activities Off-site

Reviews for Arbour Square at West Chester

4.1
Write a Review

Cleanliness

4.4

Friendliness

4.2

Meals & Dining

4.5

Care Services

4.0

Activities

3.9

Staff

4.5

Value for Cost

3.8

Overall Experience
23
5
1
3
3
Date Submitted
4
7
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35
Reviewer
2
17
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Care Received
7
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1-20 of 35 reviews
Sort by

5.0
Mary Ann - Loved one of resident/client
Memory Care
September 19, 2022
Verified Review
They give a lot of care to their patients.

This place is like walking into a casino in Las Vegas or onto a cruise ship. It's so clean - probably the cleanest I've seen in my life. They have tons of activities - sports viewings, live plays and operas, a movie every night in the theatre room (one from back in their era). Because they're near an airport, there's a plane room with books about planes, and every 30 minutes a plane goes off. If you don't want to eat in the dining room, there's a neat 50/50 restaurant, or you can eat in the bar. All the help is very friendly, to the point that you wonder if it's too good to be true. But they genuinely are that friendly. The cost is very reasonable and one of the lowest I found, and with all they have to offer, that's unbelievable. Of course, pricing is on a scale, and as care needs go up, so does the price. The head nurses in each unit are very easy to get a hold of. You can text or call and they answer right back. Communication has been awesome among the nursing staff.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

4

Value for Cost

5

Response from Arbour Square at West Chester

September 20, 2022

Hi Mary Ann, Thank you for leaving us this detailed review. We are happy to hear that the community has lived up to your expectations and then some.


5.0
Deborah - Loved one of resident/client
Assisted Living
August 31, 2022
Verified Review
Comfortable atmosphere

We made the right choice with choosing Arbour Square and we have not regretted it at all. Nothing is perfect, but my mother is very comfortable here and they are taking great care of her. The staff work really hard and have all been wonderful, they are so warm and friendly. The surroundings are very comfortable and you do not feel like you are in an institution, it is a very pleasant environment and atmosphere. I have no complaints - it was a blessing that we found this place. I would definitely recommend them to others looking.

Response from Arbour Square at West Chester

August 31, 2022

Hi Deborah, thank you for taking the time to leave us this review. We are happy to hear that your mother is comfortable at Arbour Square, and that you would recommend us to others.


5.0
Anonymous - Toured community
Assisted Living
August 19, 2022
Verified Review
Review for Arbour Square at West Chester


5.0
anonymous - Toured community
Independent Living
June 10, 2022
Verified Review
Community Tour

I was really impressed with Arbour Square at West Chester. It was a smaller community, brand new, and spotlessly clean. It felt more homey than other places we toured. The staff and everyone was great. My parents spent a few nights there to try it out. They loved it, but at the time, one of my parents in particular just wasn't ready to make the transition to senior living.


4.0
Karen - Loved one of resident/client
Memory Care
March 18, 2022
Verified Review
Very Pleasant Community

It is a lovely place, and it's well run. Aesthetically it's very pretty to look at. Everything is updated and looks news. The staff is very caring and involved. There could always be more attention paid to the residents, particularly those with more needs. My biggest thing looking back is if I could do it again, I would look for a place that accepts Medicaid so I wouldn't have to move my loved one eventually. She has experienced both assisted living and memory care, and there are a couple of differences. The food in assisted living is like a restaurant with different choices offered, and in memory care they don't offer choices. Activities are different as well. They were great in assisted living and are fewer in memory care. But overall we like it. There's a great community atmosphere.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

3

Staff

4

Value for Cost

4


4.0
Natasha D - Loved one of resident/client
Assisted Living
February 15, 2022
Verified Review
Good choice for your loved one

This is a beautiful community with caring staff and good food. The could maybe do a little more to get my mom to be involved in the activities and prompt her to come out and participate more. They have activities like movies, bingo, coffee chats and more for the residents to do to stay busy. Overall it has been a very good choice I would recommend it.

Cleanliness

5

Friendliness

4

Meals & Dining

5

Care Services

4

Activities

4

Staff

5

Value for Cost

4

Response from Arbour Square at West Chester

February 18, 2022

Hello, thank you for taking the time to leave this review!


5.0
Kristen - Loved one of resident/client
Independent Living
October 18, 2021
Verified Review
Definitely Recommend

They're very easy to deal with. They listen to and help you with all of your issues and questions. They've gone out of their way to help my aunt. I'm appreciative of everyone there. They're also one of the most reasonably priced places that I found.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

4


5.0
anonymous - Toured community
Assisted Living
September 1, 2021
Verified Review
Tour of Arbour Sqaure

This was actually our first choice. The facility is absolutely beautiful. I really liked the director, she had gone through the same thing with her mother and she just went above and beyond to help us out. All of the staff that we met were so kind and caring. I tell people all the time to check this place out.


5.0
J. M. - Loved one of resident/client
Assisted Living
July 6, 2021
Verified Review
They Are Proactive and Helpful

I'm very happy with the community. They are very attentive and make sure that my loved one has everything they need. The staff are constantly calling and texting to keep me updated on my loved one. I've had no issues with them.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
Anonymous - Loved one of resident/client
Assisted Living
July 6, 2021
Verified Review
Great Location

I love it here for my loved one. There are few quirks that need to be ironed out still. The location is amazing. The billing, meals, and activities could all be improved. The meals are very pricey and the residents run out of money very quickly. The residents are being charged $20 a night for their evening meals. The director puts the exercise program on a computer and doesn't go over instruction. I think there could be more instructions for additional activities that are available. The activities overall are poorly run. Everything is for Catholic and nothing for other religions.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

1

Staff

4

Value for Cost

3


5.0
Bill - Loved one of resident/client
Assisted Living
May 25, 2021
Verified Review
Peace of Mind

I would recommend you visit the community for your loved one. My loved one loves the food. They have some group activities and physical, along with movies. The community backs up to a small airport and the grounds are beautiful. The staff are super friendly.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
anonymous - Toured community
Memory Care
March 18, 2021

I love [name removed] she was great and I love Arbour Square . My brother and I are hoping to get another tour on Saturday. I am waiting to hear back from [name removed]. We sent the pictures and information to my Mom. I hope this will be my mother’s new home!!!!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Loved one of resident/client
Independent Living
December 22, 2020
Verified Review
Our experience with Arbor Square

The communication has not been very good from the care givers here at Arbor Sqaure. The meals here were getting quite pricey, when she moved to independent living it was $25 a meal but I do know the food was good and they are chef prepared meals. They do provide a lot of activities for the residents but our loved one does not participate. From what I understand, they have had some staff with COVID, but none of the residents have gotten it which is amazing. I would recommend this community to others looking.

Cleanliness

5

Friendliness

4

Meals & Dining

No data collected

Care Services

4

Activities

No data collected

Staff

4

Value for Cost

4


1.0
anonymous - Loved one of resident/client
Memory Care
December 3, 2020
Verified Review
A Complete Failure

I would say not to put your loved ones in this community. We were told one thing and they didn't go through with their promises. The memory care area had residents sitting in wheelchairs. The staff has a lot of turnover. They cater to the people that are able to walk. The food they served to memory care residents was horrible. They had two different chefs and kitchens.

Cleanliness

2

Friendliness

3

Care Services

1

Activities

1

Value for Cost

1


5.0
Colleen Murphy-Grim - Loved one of resident/client
Memory Care
October 5, 2020
Verified Review
Must See

Everyone is very welcoming and very friendly. The food is meh ok. They used to have a buffet, and they are moving to the platform of serving. The community will have two options for residents to choose from. The room is a little tight but it is efficient. My loved ones moved from a three story home, to a smaller place. They were a little shell-shock due to the change of community. I wish they would consider having double sinks in the bathroom for couples in the room. The kitchen is a little tight for those that are in those in in wheelchairs and on scooters. I wish they had a dishwasher for the dishes for my loved ones.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

4.5


5.0
anonymous - Loved one of resident/client
Memory Care
September 25, 2020
Verified Review
Highly Recommended

The ratings are based on my loved one and he was only there for about two months. I have already recommend it to a bunch of people. The community sits at the end of an airport and gives the residents a lot to look at. It is very friendly, dining area exceptional, and very clean.

Cleanliness

5

Friendliness

4.5

Care Services

5

Activities

5

Value for Cost

4.5


5.0
anonymous - Loved one of resident/client
Memory Care
August 10, 2020
Verified Review
Great place to downsize

The community is very clean, has a cleaning lady that comes once a wee., The staff is very friendly. There is a food allowance, but during COVID they did not have to pay for the food. Food is excellent, great chef! They have a happy hour as well. There is a game room, which includes Wii bowling, and bingo. They have a exercise room, a movie theater and a coffee shop diner. The community is very nice. Would recommend this to a family or friend.

Cleanliness

5

Friendliness

4

Care Services

5

Activities

5

Value for Cost

4


4.5
ezp - Loved one of resident/client
Memory Care
July 16, 2020
pilot

my mom and dad moved in december 2018. the staff was attentive, the dining was excellent, the maintenance staff very attentive to all their needs, and the cleaning staff great with weekly maintenance. Yes, there are always issues with the elderly wanting what they are used to but Arbour Square and their staff have offered all reasonable options to accommodate all their needs. My dad and mom wanted to be alone but with all the activities, i.e., dining, exercise and movie theater, they were able to add some exercise and social interaction to their daily living.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


1.5
Kathleen - Loved one of resident/client
Memory Care
April 28, 2020
Not services that we were promised when we signed

Mom has lived in this community for over a year now. The community has gone down hill, a lot of the managers have come and gone. We loved the activities, but they have gone down hill too. The movie theater is no longer offering free popcorn and snacks when we first got here, matter of fact, they haven't offered snack for over 8 months now. Always an excuse from the Executive Director and the Assistant Executive Director. We had to evacuate the building a few months back do to a staff member calling in a bomb threat. How are the management team venting the people working at this community? Now with the COVID19, and we no social life in this community, don't see any cleaning going on in this community. We had more cleaning when we had the bad stomach virus that closed our community to visitors for over 4 weeks. When this COVID19 is over, we are leaving this community. Just because this community is nice, doesn't mean that this is the ideal community for your loved ones, it's not for us.

Cleanliness

1.5

Friendliness

1.5

Care Services

1.5

Activities

1.5

Value for Cost

1.5


1.0
Diane - Resident/client
Memory Care
February 12, 2020
Too small apartments and no activities

Toured this community with my husband. Very bright and a lot of places to do things for Mom. Loved the movie theater and the 50’s Diner. They have a bar, which when speaking to a woman who lives at Arbour Square, it caters to the Independent people more than the ones who need assistance. But, when touring saw a lot of people in wheelchairs; using walkers and motorized scooters. One was zipping around the parking lot when we first came in, almost hit him (needs to get him some glasses). The apartments in both the Independent and especially the Assisted Living were small. I don’t know how they could fit two people into a one bedroom in the Assisted Living, especially if one needed more care. Too tight of a fit. They have several 2 bedrooms, but there is a 5 person waiting list. She told us, can’t predict when they would become open. Said for us to move Mom & Dad in these small studio apartments (separate) until a 2 bedroom opened up. That’s insane my parents have been married for over 60 years and never separated. We were not happy with the lack of activities going on during a 2pm tour. It was like a nobody lives here, we saw maybe 12 elderly total, including the man on the scooter that almost ran into our car. I did see more staff, including a couple during a TikTok video shoot in an activity area (only know it was TikTok cause they kept talking about it. I would not recommend Arbour Square.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


Viewing 1-20 out of 35 reviews

Neighborhood around Arbour Square at West Chester

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Arbour Square at West Chester

Arbour Square at West Chester offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Arbour Square at West Chester has received an average review rating of 4.1 based on 35 reviews. See all reviews.

Call (484) 401-9800 to reach a resident at Arbour Square at West Chester.

To reach a resident at Arbour Square at West Chester call: (484) 401-9800



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.