Arbor Terrace Willistown

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

My mother was a resident of Arbor Terrace for over 3 years. She recently passed away at the facility due to ongoing medical issues. I can not say enough about how great the staff was in caring for her. She was always well-fed (special diet) with a medical staff that was on top of their game. I would strongly recommend a site visit to Arbor Terrace when choosing a home for continuing care for your loved one.

Due to the covid restrictions the activities were very limited, and the value was right on par with everyone else. The facility is beautiful, they have back porches with first bits and the building itself is a like a high class hotel. His room was lovely with big windows. They were extremely accommodating with outdoor visits during the pandemic. When it was time for hospice they let us come and see him and completely covered us with PPE, fresh gowns, fresh masks and fresh gloves.

Bathrooms were very accessible for our loved one which we really liked. The rooms were excellent, adequate amount of space. The food was very good. They had movie nights, games and various activities, as well as family gatherings during the holidays.

Prior to COVID we believed this was a really nice community, but about five months after our loved one moved in the staff did not take care of her, she was pushed by another resident and injured herself which ended up leading to her death. This community was clean, bright and cheery. The food seemed to be satisfying. What really stood out to us was the overall cleanliness, the staff and accessibility.

My mother was there during the time it was called Atria. Staff was engaging. Mother loved watching movies. The facility was clean. If there were any issues I would bring it to staff's attention and it was taken care of immediately. When Mother's room had a bad smell we discovered it was because she had an UTI. Mother went on outings - restaurants, fire company, etc.. She had a nice time there. Many thanks to the staff.

Beautiful place, too expensive for us

Dad has been a resident for about four months. The staff was very helpful in getting Dad acclimated. Before actually moving in, we took him there for meals and activities. Everyone is very warm and caring. I really believe everyone loves their job at Arbor Terrace. The place is not too big and not too small. It's impressive that no matter what the title of the employer, they know Dad's name and greet him very cheerfully. The nursing staff are great, and the RN's are on top of Dad's medical needs and records. It is very convenient to have Fox Rehab on site. The Arbor Terrace bus takes the residents on countryside rides and bus tours of local interests. This place is a little "chunk of heaven" for your loved one. The grounds are beautiful, the halls are cheery, and very clean.

Atria Willistown was the worst! Short staffed, no activities, constant urine smell. The workers did not care about the residents. It starts from the top. Executive management also didn't seem to care. Had my mother there for less than a year. Moving her was the best decision I made. My heart breaks for those residents still there.

Both parents started out in Assisted Living at Atria and transitioned to Memory Care after a year. Once in that unit, we had constant problems. Both parents contracted skin infections (scabies) from unsanitary conditions. Laundry was not done frequently ($80/mo) and my parents would often wear other residents clothing. Clothing disappeared. Sheets and towels were rarely their own despite being well marked. We had to follow up constantly with management for medical attention. Looks lovely at first glance but dig a little deeper.

IHAVE BEEN LIVING HERE ABOUT 5 MONTHS.THE FACILITIES ARE WELL CARED FOR. THE MOST IMPORTMENT THING IS THE STAFF. THEY ARE GOOD CARING NICE PEOPLE. THE MGT. TAKES THE TIME TO LISTEN TO COMPLAINTS AND THEY MOVE QUICKLY TO SOLVE THE PROBLEM. YOU GET 3 HOT MEALS A DAY IF YOU WISH. THE FOOD IS FRESH AND WELL PREPARED.THE STAFF TRIES TO MEET SPECIAL REQUESTS. YOU GET ASENSE OF FEELING SAFE AND SECURE HERE.THOSE RESIDENTS THAT NEED SPECIAL CARE ARE WATCHED AND LOOKED AFTER. OVER ALL THIS PLACE IS A GOOD BET FOR ASSISTED LIVING ,TO GIVE FAMILY MEMBERS THE KNOWLEDGE THAT THEIR LOVED ONES ARE BEING CARED PROPERLY.