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Arbor Terrace Willistown

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1713 W Chester Pike, West Chester, PA 19382

8.7
Review score
51 reviews
Add review
8.7
Review score
51 reviews
5 star
45%
4 star
27%
3 star
2%
2 star
8%
1 star
18%
See all reviews
8.7
Review score
949 reviews
29 facilities
For pricing & availability:
(866) 374-4058
Arbor Terrace Willistown
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Arbor Terrace Willistown Community Exterior
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Anonymous
-
Family/friend
4.0
Recommended
Arbor Terrace Willistown was recommended by a home nurse, our neighbor who is a physical therapist, several CCH ER nurses and the Coatesville VA Medical Center. The staff knew my loved one's names almost immediately and everyone was so very helpful as we moved them into their unit. The mea

About the facility
Arbor Terrace Willistown

Arbor Terrace Willistown is a blooming senior living community located in West Chester, Pennsylvania. We’re a community that proudly honors and celebrates each person’s individuality. Our goal is to enable residents to maintain their independence for as long as possible while treating them with the dignity and respect they deserve. We can assist with a variety of evolving care and personal needs, including memory care. Our community is located directly in the heart of the Philadelphia suburbs, which features diverse dining and shopping options. Our local area has an abundance of scenic beauty and includes world class museums, trails, and vivacious golf courses.

Community Services and Amenities

Our around-the-clock professional staff is available around all hours to assist, provide relief and peace of mind seven days a week. Our Arbor Terrace wellness program provides medication and disease management and allows residents to ask our licensed nurse any health-related questions. In addition to care, we plan plenty of activities and entertainment just for residents. Feel free to explore our landscaped gardens, try an in-house cooking class, attend a game night, and more. Our additional amenities and services include:

  • Emergency call system with 24/7 response
  • Onsite movie theatre
  • Library and computer lounge
  • Scheduled transportation
  • Exercise and wellness programs
  • Pet-friendly
  • Concierge programs
  • Three...

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for Arbor Terrace Willistown

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Arbor Terrace Willistown

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Arbor Terrace Willistown Community Exterior
Arbor Terrace Willistown

1713 W Chester Pike, West Chester, PA 19382

Merrill Gardens at West Chester reception area
Merrill Gardens at West Chester

1201 Ward Ave, West Chester, PA 19380

Merrill Gardens at Glen Mills community exterior
Merrill Gardens at Glen Mills

52 Baltimore Pike, Glen Mills, PA 19342

Sunrise of Westtown
Sunrise of Westtown

1045 Wilmington Pike, West Chester, PA 19382

3.6
Review score
51 reviews
3.6
Review score
51 reviews
5 star
45%
4 star
27%
3 star
2%
2 star
8%
1 star
18%
4.3
Review score
52 reviews
4.3
Review score
52 reviews
5 star
67%
4 star
19%
3 star
2%
2 star
6%
1 star
6%
4.4
Review score
36 reviews
4.4
Review score
36 reviews
5 star
63%
4 star
25%
3 star
6%
2 star
6%
1 star
0%
4.1
Review score
45 reviews
4.1
Review score
45 reviews
5 star
45%
4 star
36%
3 star
11%
2 star
4%
1 star
4%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Amenities
at Arbor Terrace Willistown

Healthcare Services

  • Non-Ambulatory Care
  • Memory Care
  • Staffing & Ancillary Services
  • Medication Management
  • Diabetic Care
  • Incontinence Care

Meals & Dining

  • Anytime Dining
  • No Sugar
  • Room Service
  • Low / No Sodium
  • Special Dining Programs
  • Guest Meals
  • Meals Provided
  • Vegetarian
  • Restaurant Style Dining
  • Professional Chef

Room Amenities

  • Wi-Fi/high-speed internet
  • Handicap Accessible
  • Kitchenette
  • Air Conditioned
  • Ground Floor Units
  • Garden View
  • Wheelchair Accessible Showers
  • Respite or Short Term Stays Offered
  • Cable or Satellite TV

Community Amenities

On-site dining options

  • Bar or Pub
  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Property Convenient to Public Transit
  • Resident Parking Available
  • Uncovered Parking
  • Complimentary Transportation

Pets

  • Cats Allowed
  • Dogs Allowed
  • Weight Limit (lbs)

Common areas

  • Outdoor Common Areas
  • Central Fireplace
  • Outside Patio
  • Beauty Salon
  • Barber Shop
  • Private Bath
  • Meeting Room
  • Computer or Media Center
  • Library
  • Indoor Common Areas
  • TV Lounge

Recreational areas

  • Game Room
  • Piano or Organ
  • Billiards Lounge
  • Movie or Theater Room
  • Arts and Crafts Center

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands
  • Beautician

Languages spoken

  • English

Activities

  • Men's Club
  • Community Service Programs
  • Activities On-site
  • Live Well Programs
  • Yoga / Chair Yoga
  • Activities Off-site
  • Holiday Parties
  • Gardening Club
  • Pet-focused Programs
  • Christian Services
  • Happy Hour
  • Protestant Services
  • Catholic Services
  • Stretching Classes
  • Birthday Parties
  • Devotional Activities Offsite
  • Cooking Classes
  • Intergenerational Programs
  • Educational Speakers / Life Long Learning
  • Karaoke
  • Devotional Activities On-Site
  • Day Trips and Outings
  • Live Dance or Theater Performances
  • Wine Tasting
  • BBQs or Picnics
  • Dances
  • Art Classes
  • Walking Club
  • Trivia Games
  • Live Musical Performances

Reviews

for Arbor Terrace Willistown

8.7Review score51 reviews
8.7
Review score
51 reviews
5 star
45%
4 star
27%
3 star
2%
2 star
8%
1 star
18%
The Arbor Company
8.7
Review score949 reviews29 communities
Write a review
A Place for Mom has scored Arbor Terrace Willistown with 8.7 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Arbor Terrace Willistown has 51 reviews with an average "overall experience" of 3.6 out of 5.
Overall Rating
3.6
Cleanliness
3.6
Friendliness
3.7
Care Services
3.6
Staff
4.0
Meals & Dining
4.4
Activities
3.6
Value for Cost
3.6
A Place for Mom has scored Arbor Terrace Willistown with 8.7 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Arbor Terrace Willistown has 51 reviews with an average "overall experience" of 3.6 out of 5.
Parent company
The Arbor Company
8.7
Review score949 reviews29 communities
Logo for The Arbor Company
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 51 reviews
Anonymous - Family/friend
Assisted Living
October 9, 2023
4.0
Verified Review
Recommended
Arbor Terrace Willistown was recommended by a home nurse, our neighbor who is a physical therapist, several CCH ER nurses and the Coatesville VA Medical Center. The staff knew my loved one's names almost immediately and everyone was so very helpful as we moved them into their unit. The meals are terrific and the kitchen makes a special ice cream sundae for my loved one. The housekeeping could use a bit of improvement, as I've needed to take trash out several times. Overall, I would recommend Arbor Terrace Willistown to others.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
4
Anonymous - Family/friend
Assisted Living
September 6, 2023
4.0
Verified Review
our families experience
We loved the Arbor Terrace Willistown community. They treated my father with a lot of kindness. The community was kept clean and the meals they prepared for the residents was good. Based on the experience we had with the community, we would recommend them to others.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Response from Arbor Terrace Willistown
September 12, 2023
Thank you for your kind words and recommendation. We are delighted to hear that your father received kind treatment at Arbor Terrace Willistown and that you appreciated our clean facilities and quality meals. It is our pleasure to serve our residents with the utmost care and respect.
Anonymous - Family/friend
Assisted Living
June 29, 2023
5.0
Verified Review
One of a Kind
My mother is currently a resident at Arbor Terrace Willistown. Our experience at this facility has been great! The care from the staff is the number one reason that I feel comfortable having my mother live here. The cleanliness, friendliness, and meals are also great. This facility truly is one of a kind. I have recommended this facility to several of my friends for their parents/spouses already and will continue to do so!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
MC - Family/friend
Assisted Living
March 29, 2023
5.0
Verified Review
Review for Arbor Terrace Willistown
Overall, I have been pleased with the experience. We picked this community because of the price, and location. I would recommend to other families.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Arbor Terrace Willistown
April 12, 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
anonymous - Toured community
Memory Care
June 8, 2022
4.0
Verified Review
tour review
Response from Arbor Terrace Willistown
June 15, 2022
We're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
Anonymous - Family/friend
Assisted Living
February 28, 2022
5.0
Verified Review
Would Highly Recommend
They are warm and welcoming, the staff is caring. We are comfortable to walk away from our loved one to see how they are caring for her.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from Arbor Terrace Willistown
March 10, 2022
We're happy to hear you had such a positive experience with our team! Please let us know if there's ever anything more we can do to help. Thank you, and have a fantastic day!
anonymous - Resident/client
Assisted Living
February 25, 2022
5.0
Verified Review
it is everything we expected it to be for our mom
We really like the cleanliness of the community and the staff. I only visit maybe once a week and they know my name and greet me every single time. They are so friendly and very helpful. We like how they set up the meals for the residents and all the activities they have going on throughout the week.
Response from Arbor Terrace Willistown
March 10, 2022
We appreciate this positive review about your family's experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
anonymous - Toured community
Assisted Living
February 7, 2022
5.0
Verified Review
My tour review
This is an amazing community and this was the second choice for my loved one. The director is amazing and the type of person you want caring for your loved one. I just felt that this would be too small for my loved one. This community is for someone that is used to being in a smaller area.
Response from Arbor Terrace Willistown
February 18, 2022
Thank you for sharing your experience with us; we're glad to hear you enjoyed your visit. If you have any further questions, please don't hesitate to reach out!
James - Family/friend
Assisted Living
December 15, 2021
1.0
Not worth the money .
Aesthetically looks beautiful with the fresh flowers in the lobby. Unfortunately the care and cleanliness are extremely disappointing. I had to more my father, and thank goodness I did. He is seems so much happier and definitely taken care of better. Please think twice before sending your love ones to the memory care unit.
Cleanliness
1
Friendliness
3
Care Services
1
Staff
2
Meals & Dining
3
Activities
1
Value for Cost
1
Response from Arbor Terrace Willistown
December 29, 2021
James, it is disappointing for us to hear that your experience was anything less than great. We'd like the opportunity to discuss this with you. If you're willing to share additional details, please reach out to Charles, our Regional Director of Operations, at 404-237-4026. Thank you.
anonymous - Toured community
Assisted Living
October 28, 2021
5.0
Verified Review
Tour of Arbor Terrace
Arbor Terrace looked like a very nice facility but it was just way too expensive for us.
Response from Arbor Terrace Willistown
December 21, 2021
Thank you so much for your high rating! We hope you have a great day!
Just another number - Resident/client
Assisted Living
October 8, 2021
1.0
The beautiful exterior is very deceiving
My father was a resident in the memory care. They tell you anything to get you in there, but if your loved one truly has dementia or Alzheimer’s they staff is not trained to take care of them. Countless mistakes and neglect to name a few issues they have. Please look elsewhere and don’t get fooled by the initial warm welcome, it turns very quickly.
Cleanliness
1
Friendliness
4
Care Services
1
Staff
1
Meals & Dining
4
Activities
1
Value for Cost
1
Response from Arbor Terrace Willistown
December 21, 2021
We appreciate your feedback, and regret to hear that your experience with us was not a more positive one. We would like to have a better understanding about your experience. Please reach out to us at (610) 725-1713 at your earliest convenience and we will do our best to resolve this with you. Thank you.
Steve Douglas - Family/friend
Assisted Living
June 18, 2021
5.0
Great Care for my Mother
My mother was a resident of Arbor Terrace for over 3 years. She recently passed away at the facility due to ongoing medical issues. I can not say enough about how great the staff was in caring for her. She was always well-fed (special diet) with a medical staff that was on top of their game. I would strongly recommend a site visit to Arbor Terrace when choosing a home for continuing care for your loved one.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Arbor Terrace Willistown
December 21, 2021
Hi Steve Douglas, we are very happy to provide care to your mother. Thank you for trusting us with the care of your loved one.
Stacey H - Family/friend
Memory Care
April 9, 2021
5.0
Verified Review
We could not of had a better experience
Due to the covid restrictions the activities were very limited, and the value was right on par with everyone else. The facility is beautiful, they have back porches with first bits and the building itself is a like a high class hotel. His room was lovely with big windows. They were extremely accommodating with outdoor visits during the pandemic. When it was time for hospice they let us come and see him and completely covered us with PPE, fresh gowns, fresh masks and fresh gloves.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
5
Response from Arbor Terrace Willistown
December 29, 2021
Stacey H, we are so pleased you enjoy your experience at Arbor Terrace Willistown! Thank you for the great review!
anonymous - Family/friend
Memory Care
September 4, 2020
5.0
Verified Review
Excellent community
Bathrooms were very accessible for our loved one which we really liked. The rooms were excellent, adequate amount of space. The food was very good. They had movie nights, games and various activities, as well as family gatherings during the holidays.
Cleanliness
4
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Sandra - Family/friend
Memory Care
September 4, 2020
2.0
Verified Review
In my experience
Prior to COVID we believed this was a really nice community, but about five months after our loved one moved in the staff did not take care of her, she was pushed by another resident and injured herself which ended up leading to her death. This community was clean, bright and cheery. The food seemed to be satisfying. What really stood out to us was the overall cleanliness, the staff and accessibility.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Susan Mathes
Memory Care
March 21, 2019
4.0
My mother was there during the time it was called Atria. Staff was engaging. Mother loved watching movies. The facility was clean. If there were any issues I would bring it to staff's attention and it was taken care of immediately. When Mother's room had a bad smell we discovered it was because she had an UTI. Mother went on outings - restaurants, fire company, etc.. She had a nice time there. Many thanks to the staff.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Memory Care
October 23, 2018
5.0
Beautiful place, too expensive for us
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Glen Mills GG - Family/friend
Memory Care
October 18, 2018
4.5
A shining gem for your loved one
Dad has been a resident for about four months. The staff was very helpful in getting Dad acclimated. Before actually moving in, we took him there for meals and activities. Everyone is very warm and caring. I really believe everyone loves their job at Arbor Terrace. The place is not too big and not too small. It's impressive that no matter what the title of the employer, they know Dad's name and greet him very cheerfully. The nursing staff are great, and the RN's are on top of Dad's medical needs and records. It is very convenient to have Fox Rehab on site. The Arbor Terrace bus takes the residents on countryside rides and bus tours of local interests. This place is a little "chunk of heaven" for your loved one. The grounds are beautiful, the halls are cheery, and very clean.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
anonymous - Family/friend
Memory Care
September 25, 2018
0.5
Atria Willistown was the worst! Short staffed, no activities, constant urine smell. The workers did not care about the residents. It starts from the top. Executive management also didn't seem to care. Had my mother there for less than a year. Moving her was the best decision I made. My heart breaks for those residents still there.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Memory Care
August 4, 2018
1.5
Unsanitary, high staff turnover
Both parents started out in Assisted Living at Atria and transitioned to Memory Care after a year. Once in that unit, we had constant problems. Both parents contracted skin infections (scabies) from unsanitary conditions. Laundry was not done frequently ($80/mo) and my parents would often wear other residents clothing. Clothing disappeared. Sheets and towels were rarely their own despite being well marked. We had to follow up constantly with management for medical attention. Looks lovely at first glance but dig a little deeper.
Cleanliness
1.5
Friendliness
1.5
Value for Cost
1.5
Care Services
1.5
Activities
1.5
Viewing 1-20 out of 51 reviews

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Frequently Asked Questions
about Arbor Terrace Willistown

Arbor Terrace Willistown offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Arbor Terrace Willistown 8.7 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (610) 725-1713 to reach a resident at Arbor Terrace Willistown.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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