Anthology of Northville

turnover very high and most of the aids are from outside agencies. How can they be trained in dealing with dementia? they cant. Don't bother with a Care Plan, its not followed or read. Just a couple of good people the rest are there for a paycheck and spend time conversing with each other instead of the residents. Poorly managed. Great salespeople but level of care touted was not there. We are looking for another memory care facility for mom now, we won't stay.

My parents had been there when they opened and they had growing pains. After leaving for one year, my mother required assisted living agian. They took our deposit, did paperwork and nurse assessment, signed contract, given a key and move my mother's property in. Then the next day a phone message from their sales saying the State of MI won't allow new residents. We are out thousands of dollars from extending skilled nursing until we could do a second mover to another facility. The State of MI found them responsible for the above. The staff still "sells" Northville only at the Novi location. They still don't have a full license to take new residents. See Indeed.com for reviews. If you notice on this site, the high reviews are anonymous. And if you check other sites for reviews, I recognize some names to be staff! We are now in small claims court to recoup an 85 year olds savings from the delay in finding a place.

We chose Anthology of Northville at the time because they were more open with covid due to having individual suites and they had a lot more space for my mom. I was also able to visit with her in her room and I was able to bring her food. The staff here all seemed very friendly and caring, but the CNA's could use some education on how to handle stroke residents. The residents here are kind and she enjoys socializing with them. The price here is reasonably priced than some we looked at and I would recommend to others looking.

Sure, it's new and sparkly, but it's the same level of incompetence and apathy as any other, (and less expensive) facility. They sell it hard, but they don't keep any of their promises. Disorganized, with bad management. We took my mom here for a 24 day respite care stay. Thank goodness that's all we committed to! My mom's room was cleaned once in three weeks, she was supposed to get two showers a week, but she only got three showers in 24 days. Even if you check in constantly, your loved one will most likely be ignored. It took them over 30 hours to get her a Tylenol after she had a fall. Plus, they ordered meds from their pharmacy ( I was billed 185$,) when I had taken all mom's meds in with her. I'm still trying to get this worked out, but the director is completely ineffective. In spite of my calls to the nurse and other staff members, no one ever did what they said they would do. It was a horrible experience for my mom and my whole family. Lots of lip service, nothing more.

Initially, I was not very happy. The facility is beautiful but there was a lot of turnover of staff. Now, they got things straightened out and I have gone from disappointed to being very pleased. We chose the facility because it is new, the location to family, and we had to get her in somewhere quickly and they made accommodations. They also had some great discounts at the time so that helped as well. They have been good with communication, if I call I get someone to answer right away. Overall, at this point I would definitely recommend them.

I would say not to put your loved one here. The staff they do have, have no training and there isn't enough staff for the community to resident ratio.

We chose this facility because of the location, it was convenient. Also the building was brand new and we loved it, it was beautiful. My parents are in a 2 bedroom and it is good sized. I would recommend Anthology of Northville.

Go somewhere else, the care was inadequate, and if I could have rated the care, friendliness, and the management willingness to work with you I would have rated it a -10. This community is a pig with lip stick and it's an awful place.

There have been 2 patients that have died of COVID; Director turnover; meals not delivered and they rehired an employee that had a history of elderly abuse. I would have RATED A zero IF I COULD. Please if you love your family don't place them in this facility and this is the absolute truth!!!! I am not going to put my real name to this review out of fear of retribution to our mom.

They are on their 3rd director and medical director so far this year. The entire staff has been replaced twice. My Father was not taken care of correctly here. We have had so many issues with this facility including not cleaning his room, not helping him use the bathroom, and items coming up missing. The communication is very bad, we have only been contacted one time after he has fallen. Do not send your loved one to this community.

Great Staff. Our first couple of days there, [Name removed] the nurse came in and explained everything to us. If she didn’t know then she found the answer and called us back. The other staff is very caring. The don’t seem to always have an actual nurse available but they are working on it.

My dad moved in a few months ago to this beautiful new community. Not only did we choose it for all the things they thought of like amazing dining program, robust activities and the spacious apartments. But the team that cares. The staff understand the residents needs by guiding them through their day and hands on when they need it, promoting independence. When my dad does need memory care, the smaller environment with purposeful programming is available. We picked the right place out of all the places we toured

This community does not appear to be set up for behavioral issues that our family member is experiencing. They are a new community and only have one other severe dementia patient. I don't recommend this for advanced dementia people.