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Avalon displayed/offered a higher level services and care than the other facilities I reviewed before placing my wife there. A few weeks into her stay in memory care I felt she was receiving the support she needed. Towards the end her stay she was taken to a hospital three different time within weeks because of falls. I learned that no one from Avalon accompanied her to explain why she was there. That was disappointing. Avalon would have gotten a 5 if these situations didn't happen. Also their Care Manager left employment which seemed to cause confusion within the staff. No direction no communication... Read more
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Review Score
16 reviewsOut of 10
5 star
57%
4 star
19%
3 star
13%
2 star
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1 star
13%
A Place for Mom has scored The Avalon of Commerce Township with 8.4 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, The Avalon of Commerce Township has 16 reviews with an average "overall experience" of 4 out of 5.
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Horrible care givers always on their cell phones, no interaction with the residents, no communication with the families. Can't express how disappointed & upset this has made my family. After 2 weeks we are moving our mom to another facility. For the amount of money they charge is sickening.
Avalon displayed/offered a higher level services and care than the other facilities I reviewed before placing my wife there. A few weeks into her stay in memory care I felt she was receiving the support she needed. Towards the end her stay she was taken to a hospital three different time within weeks because of falls. I learned that no one from Avalon accompanied her to explain why she was there. That was disappointing. Avalon would have gotten a 5 if these situations didn't happen. Also their Care Manager left employment which seemed to cause confusion within the staff. No direction no communication
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I did a video tour of this community, so I didn't get the full experience. But I will say, it looked great and the staff was wonderful! They actually mentioned their sister facility as an option. We looked into and ultimately chose that facility. Overall, they were very friendly and helpful!
The biggest thing that I tell people is there is nothing bad to say about the place. I have been impressed with everything from day one. And that still stands. The staff is super friendly. They always greet you when you come in. There are plenty of activities to do if you choose to. It's a little expensive, but they're in line with other places. Overall I'm very happy and pleased with The Avalon.
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I was very pleased with the people that we dealt with. They were very friendly and helpful during the tour and it made for a pleasant transition. The staff are very helpful with any questions or concerns the family has. The meals and dining is good for my loved one. Laundry, linen changes, all meals, housekeeping, and all the room are included in the monthly price.
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Overall great community, when we first began, everyone was on covid lockdown. Not the facilities fault. The activities and such are starting back up again. They are a good place with good food. I know my loved one will enjoy it more once the weather changes and he will be able to enjoy the walking trails. We are very pleased with the facility and the people there.
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The Avalon provides great care with very friendly staff. my loved one is well cared for here.
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I loved this community. It was amazing but it was out of my loved ones budget. The tour was wonderful residents looked happy just something that would not work out for us being on private pay.
It's nice on the outside as well as the inside. But my loved one doesn't really get much care. I've asked them if they can at least remind her to brush her teeth, but her toothbrush always looks like it hasn't been touched in days. She has the same clothes on as she did days before. They don't close the blinds for her at night. She's a really easy dementia patient, and just small little things like that could make such a big difference for her. But they don't do them. Their TV "programs" are just infomercials all day not long and not actual programs. I'm not too pleased, especially for the price.
Response from The Avalon of Commerce Township
February 7, 2022Hello Anonymous! Thank you so much for sharing your thoughts and experience about The Avalon of Commerce Township. Catering to every detail of the senior living experience, we bring personal attention to our management process, helping residents continue to live gracefully. We would like to hear more about your experience so we can ensure all expectations are being met and exceeded. Please contact us at 248-387-2961 or info@theavalonofcommercetownship.com at your earliest convenience. Sincerely, The Avalon of Commerce Township Team
The community is nice. The sales guy makes it seem like Club Med and it isn't. The confidence of the staff is getting better and the responsiveness of the staff is getting better towards the residents.
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Response from The Avalon of Commerce Township
February 7, 2022Hello Anonymous! Thank you for sharing your thoughts and experience about The Avalon of Commerce Township. We strive to provide an exceptional senior living experience. We would love to hear more about your experience so we can best address any questions you may have as we continually desire to provide the best in service and support to all who call our community home. Please feel free to contact us anytime at or 248-387-2961 or info@theavalonofcommercetownship.com. Home may be a place, but it's also a feeling, a way of life and something we take seriously. Sincerely, The Avalon of Commerce Township Team
Communication is good between the staff and our family. They keep us well informed and send out lists of activities. You need to know that you will need to supply essentials for your loved one including shampoo, personal cleaning items, briefs, and wipes. I would recommend this community to others.
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Response from The Avalon of Commerce Township
February 7, 2022Hello MDY! Thank you so much for sharing your thoughts and experience about The Avalon of Commerce Township. Our exceptional and caring associates work hard to ensure that you experience senior living at its finest. We are honored to know that when residents move into our community it's not just like home, it is home. Sincerely, The Avalon of Commerce Township Team
The staff is very friendly but I would like to see better communications when it comes to callbacks. The community is very nice and I would definitely recommend this community to others
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Response from The Avalon of Commerce Township
February 7, 2022Hello Anonymous! Thank you so much for sharing your thoughts and experience about The Avalon of Commerce Township. We are dedicated to the long-term satisfaction and quality of life of our residents. We are continually evolving to meet the needs of residents today and tomorrow and bring strength and stability to everything we do. We know that home may be a place, but it's also a feeling, a way of life and something we take seriously. Sincerely, The Avalon of Commerce Township Team
I would tell others that it is a nice community, adequately equipped. The staff is responsive. There are several activities for the residents to choose from. I found the meals to be above average when I ate there with my loved one.
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Response from The Avalon of Commerce Township
February 7, 2022Hello G. W.! Thank you so much for sharing your thoughts and experience about The Avalon of Commerce Township. We are so happy to provide our residents with the opportunities to connect with others, explore interests, grow spiritually and nurture a healthy lifestyle. We know it is important for each residents to be part of a community, feeling valued and welcome, and hope that all who come to The Avalon of Commerce Township feel this connection as we do. It's not like home. It is home. Sincerely, The Avalon of Commerce Township Team
We had a very bad experience with First and Main Commerce Township. We had a great experience with the tour guide and had a plan in place with a smooth transition, but it did not end up that way. We were here 24 hours and they did not have his medication when we moved my dad in, so my dad ended up having a breakdown and we had to get him transferred. This was a major set back for our family. The staff required me to stay for 48 hours with no notice with my dad since he had a breakdown. They had me sleep in the hallways which was very unacceptable. I do think that this would be a good place for someone in a typical situation, but we just had a bad experience.
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Response from The Avalon of Commerce Township
January 31, 2022Hello, Thank you for sharing your thoughts and experience about First & Main of Commerce Township. This community transitioned to a new owner who put in place Grace Management, Inc. as the manager in July of 2021. Grace has rebranded the community The Avalon of Commerce Township to better reflect the quality and standards of care that we provide. While this review references an experience prior to that transition, we wish to address the concerns expressed. With the support of Grace Management, Inc., we are honored to provide a safe, healthy environment for all our residents and strive to provide the very best senior living experience for every resident. Our team is a family, and we work together to ensure all residents' individual needs are met and expectations are exceeded. Please contact us directly to discuss any current questions or concerns at: 248-387-2961 or info@theavalonofcommercetownship.com. Sincerely, The Avalon of Commerce Township Team
We chose First & Main of Commerce because of the price, everybody I met if they said they would do something, it was done. it was also very clean and they provide a lot of activities once COVID restrictions are lifted. Her room size is perfect for her needs right now. The best part about the community is how friendly everyone is to her. I would recommend community.
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Response from The Avalon of Commerce Township
February 7, 2022Hello! Thank you so much for sharing your thoughts and experience about The Avalon of Commerce Township. We are grateful that you enjoy and feel the warmth and friendship that permeates our community. We strive to create an exceptional senior living experience that includes making connections, providing the utmost care and support, and creating a sense of true community and friendship. We are honored to serve each resident that calls The Avalon of Commerce Township home! Sincerely, The Avalon of Commerce Township Team
The entire staff treat my father as if he were a part of their family. They always go over and above to make sure he is happy and well taken care of. I am so grateful that we found First and Main!
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Response from The Avalon of Commerce Township
August 6, 2018Thank you for sharing these kind words! The team here at First & Main is happy to hear about your positive experience!
See what the neighborhood has to offer and what’s nearby:
The Avalon of Commerce Township offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored The Avalon of Commerce Township 8.4 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (248) 387-2961 to reach a resident at The Avalon of Commerce Township.
To reach a resident at The Avalon of Commerce Township call: (248) 387-2961
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.