The Avalon of Commerce Township

Horrible care givers always on their cell phones, no interaction with the residents, no communication with the families. Can't express how disappointed & upset this has made my family. After 2 weeks we are moving our mom to another facility. For the amount of money they charge is sickening.

Avalon displayed/offered a higher level services and care than the other facilities I reviewed before placing my wife there. A few weeks into her stay in memory care I felt she was receiving the support she needed. Towards the end her stay she was taken to a hospital three different time within weeks because of falls. I learned that no one from Avalon accompanied her to explain why she was there. That was disappointing. Avalon would have gotten a 5 if these situations didn't happen. Also their Care Manager left employment which seemed to cause confusion within the staff. No direction no communication

I did a video tour of this community, so I didn't get the full experience. But I will say, it looked great and the staff was wonderful! They actually mentioned their sister facility as an option. We looked into and ultimately chose that facility. Overall, they were very friendly and helpful!

The biggest thing that I tell people is there is nothing bad to say about the place. I have been impressed with everything from day one. And that still stands. The staff is super friendly. They always greet you when you come in. There are plenty of activities to do if you choose to. It's a little expensive, but they're in line with other places. Overall I'm very happy and pleased with The Avalon.

I was very pleased with the people that we dealt with. They were very friendly and helpful during the tour and it made for a pleasant transition. The staff are very helpful with any questions or concerns the family has. The meals and dining is good for my loved one. Laundry, linen changes, all meals, housekeeping, and all the room are included in the monthly price.

Overall great community, when we first began, everyone was on covid lockdown. Not the facilities fault. The activities and such are starting back up again. They are a good place with good food. I know my loved one will enjoy it more once the weather changes and he will be able to enjoy the walking trails. We are very pleased with the facility and the people there.

The Avalon provides great care with very friendly staff. my loved one is well cared for here.

I loved this community. It was amazing but it was out of my loved ones budget. The tour was wonderful residents looked happy just something that would not work out for us being on private pay.

It's nice on the outside as well as the inside. But my loved one doesn't really get much care. I've asked them if they can at least remind her to brush her teeth, but her toothbrush always looks like it hasn't been touched in days. She has the same clothes on as she did days before. They don't close the blinds for her at night. She's a really easy dementia patient, and just small little things like that could make such a big difference for her. But they don't do them. Their TV "programs" are just infomercials all day not long and not actual programs. I'm not too pleased, especially for the price.

The community is nice. The sales guy makes it seem like Club Med and it isn't. The confidence of the staff is getting better and the responsiveness of the staff is getting better towards the residents.

Communication is good between the staff and our family. They keep us well informed and send out lists of activities. You need to know that you will need to supply essentials for your loved one including shampoo, personal cleaning items, briefs, and wipes. I would recommend this community to others.

The staff is very friendly but I would like to see better communications when it comes to callbacks. The community is very nice and I would definitely recommend this community to others

I would tell others that it is a nice community, adequately equipped. The staff is responsive. There are several activities for the residents to choose from. I found the meals to be above average when I ate there with my loved one.

We had a very bad experience with First and Main Commerce Township. We had a great experience with the tour guide and had a plan in place with a smooth transition, but it did not end up that way. We were here 24 hours and they did not have his medication when we moved my dad in, so my dad ended up having a breakdown and we had to get him transferred. This was a major set back for our family. The staff required me to stay for 48 hours with no notice with my dad since he had a breakdown. They had me sleep in the hallways which was very unacceptable. I do think that this would be a good place for someone in a typical situation, but we just had a bad experience.

We chose First & Main of Commerce because of the price, everybody I met if they said they would do something, it was done. it was also very clean and they provide a lot of activities once COVID restrictions are lifted. Her room size is perfect for her needs right now. The best part about the community is how friendly everyone is to her. I would recommend community.

The entire staff treat my father as if he were a part of their family. They always go over and above to make sure he is happy and well taken care of. I am so grateful that we found First and Main!