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Trustwell Living at Rock Run Place Memory Care

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3315 Executive Dr, Joliet, IL 60431

6.8
Review score
61 reviews
Add review
6.8
Review score
61 reviews
5 star
44%
4 star
28%
3 star
13%
2 star
8%
1 star
7%
See all reviews
8.8
Review score
1884 reviews
46 facilities
For pricing & availability:
(866) 374-4058
Trustwell Living at Rock Run Place Memory Care
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Trustwell Living at Rock Run Place Memory Care outdoor common area
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MM
-
Family/friend
4.0
Wonderful Choice
It's been a good experience. Great nursing staff. Activities have been wonderful for Mom. The room is spacious, and the interior outdoor patio is wonderful for my Mother on nice days.

About the facility
Trustwell Living at Rock Run Place Memory Care

Rock Run Place offers memory care services to seniors in the Will County, Illinois area. Residents enjoy cultural events, natural attractions, shopping and dining options in Joliet, as well as in Chicago, just 45 miles from our residence.

We take regular afternoon outings for shopping at Westfield Mall, lunch at local restaurants and attendance at other community events. We also take trips to the historic sites, casinos and local parks. When the weather is too cool for outdoor activities, we offer plenty of entertainment right here at home. Some resident favorites include:

Game room complete with basketball hoop and large screen TV
Surfing the Internet in one of our two libraries
Arts and crafts
Bunco games
Church services
Live entertainment
Men's club
Happy hours

Our caring staff strive to offer assistance, while maintaining dignity and independence. We provide several types of assistance with daily needs, including:

Transportation to medical appointments
Licensed nurse 24 hours a day
Hygiene and grooming
Medication management
Chronic disease monitoring
Housekeeping and laundry services
Pet-friendly community with pet care available

Our chefs provide delicious home-cooked meals and snacks throughout the day. Meals are served in our restaurant-style dining room or brought...

Read more

Senior living options offered

Memory Care

Pricing
for Trustwell Living at Rock Run Place Memory Care

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Trustwell Living at Rock Run Place Memory Care

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Trustwell Living at Rock Run Place Memory Care outdoor common area
Trustwell Living at Rock Run Place Memory Care

3315 Executive Dr, Joliet, IL 60431

The Timbers of Shorewood
The Timbers of Shorewood

1100 N. River Road, Shorewood, IL 60404

StoryPoint Romeoville
StoryPoint Romeoville

605 Edward Dr, Romeoville, IL 60446

Trustwell Living at Rock Run Place Assisted Living community exterior
Trustwell Living at Rock Run Place Assisted Living

3320 Executive Dr, Joliet, IL 60431

6.8
Review score
61 reviews
6.8
Review score
61 reviews
5 star
44%
4 star
28%
3 star
13%
2 star
8%
1 star
7%
9.7
Review score
83 reviews
9.7
Review score
83 reviews
5 star
75%
4 star
12%
3 star
7%
2 star
1%
1 star
5%
9.6
Review score
158 reviews
9.6
Review score
158 reviews
5 star
62%
4 star
22%
3 star
6%
2 star
4%
1 star
6%
9.2
Review score
58 reviews
9.2
Review score
58 reviews
5 star
46%
4 star
29%
3 star
9%
2 star
9%
1 star
7%
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Assisted Living

Amenities
at Trustwell Living at Rock Run Place Memory Care

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Medication Management
  • Non-Ambulatory Care
  • Incontinence Care
  • High Acuity Care
  • Diabetic Care

Meals & Dining

  • Vegetarian
  • No Sugar
  • Low / No Sodium
  • Restaurant Style Dining
  • Professional Chef
  • Meals Provided
  • Special Dining Programs

Room Amenities

  • Air Conditioned
  • Handicap Accessible
  • Respite or Short Term Stays Offered
  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Ground Floor Units
  • Wi-Fi/high-speed internet

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Complimentary Transportation
  • Uncovered Parking

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Main Street Shops
  • Meeting Room
  • Barber Shop
  • Central Fireplace
  • Outside Patio
  • Beauty Salon
  • Private Bath
  • Library
  • Indoor Common Areas
  • TV Lounge
  • Outdoor Common Areas

Recreational areas

  • Arts and Crafts Center
  • Game Room
  • Raised Garden Beds
  • Piano or Organ

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Activities

  • BBQs or Picnics
  • Forever Fit
  • Light Therapy Programs
  • Brain fitness / Dakim
  • Sensory-based Programs
  • Day Trips and Outings
  • Happy Hour
  • Holiday Parties
  • Dances
  • Activities On-site
  • Live Dance or Theater Performances
  • Cooking Classes
  • Wii Bowling
  • Intergenerational Programs
  • Live Well Programs
  • Gardening Club
  • Stretching Classes
  • Educational Speakers / Life Long Learning
  • Devotional Activities On-Site
  • Karaoke
  • Yoga / Chair Yoga
  • Art Classes
  • Trivia Games
  • Reminiscence Programs
  • Community Service Programs
  • Activities Off-site
  • Birthday Parties
  • Live Musical Performances
  • Pet-focused Programs

Reviews

for Trustwell Living at Rock Run Place Memory Care

6.8Review score61 reviews
6.8
Review score
61 reviews
5 star
44%
4 star
28%
3 star
13%
2 star
8%
1 star
7%
Trustwell Living
8.8
Review score1884 reviews46 communities
Write a review
A Place for Mom has scored Trustwell Living at Rock Run Place Memory Care with 6.8 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Trustwell Living at Rock Run Place Memory Care has 61 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.1
Friendliness
4.2
Care Services
3.9
Staff
3.7
Meals & Dining
4.0
Activities
4.1
Value for Cost
3.9
A Place for Mom has scored Trustwell Living at Rock Run Place Memory Care with 6.8 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Trustwell Living at Rock Run Place Memory Care has 61 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Trustwell Living
8.8
Review score1884 reviews46 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 61 reviews
Audrey - Family/friend
Memory Care
September 20, 2023
2.0
Verified Review
I would recommend
Overall, we had a very positive experience from the very beginning of information gathering and explanation of services, etc. during her stay she was very well cared for she was comfortable. Their visitation was great and the nursing staff was always very nice and helpful. The problem came upon her exit at the beginning I made them aware that this was a spend down situation so we would essentially keep her there until she ran out of money and then we would look at next level of care. They assured me that they would assist and told me since they know her situation, the best that they would be able to point us in the right direction for the next level of care. That never happened, they wanted 30 days notice I gave them 60 days. I was waiting for them to help me start making phone calls and trying to get her placed . I actually had to bring her back home because the Director said to me and I quote well what are you going to do if you can't get her in anywhere? I said I hadn't even thought that was a possibility and she said oh no we've had to have people take their loved ones to hotels. She made one phone call on my behalf and that was it. So that was extremely disappointing and put my family in a really bad situation.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
MM - Family/friend
Memory Care
March 28, 2023
4.0
Verified Review
Wonderful Choice
It's been a good experience. Great nursing staff. Activities have been wonderful for Mom. The room is spacious, and the interior outdoor patio is wonderful for my Mother on nice days.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from Trustwell Living at Rock Run Place Memory Care
March 28, 2023
Thanks for the 4 stars! We appreciate it. – Team Enlivant
Anonymous - Family/friend
Memory Care
February 9, 2023
2.0
Verified Review
A nice community, but needs improvements
One reason our loved one is still at the facility is because of [name removed] who is the sales rep - we found her to be so lovely, and so caring towards our loved one. She has done an awesome job and we wish they had more staff like her. We would recommend this community to other family's if the following improvements are made. They need to improve on their friendliness towards family's as well as their follow up and communication. The cleanliness could be better and the food is terrible.
Cleanliness
3
Friendliness
2
Care Services
2
Staff
2
Meals & Dining
2
Value for Cost
3
Response from Trustwell Living at Rock Run Place Memory Care
February 9, 2023
Hi, thank you for the feedback. We appreciate you sharing your concerns, and we’re sorry to hear this. We’ll pass your feedback along to the team at Rock Run Place, and if you have any additional feedback, feel free to give us a call at 1- 844-Enlivant so we can look into this further. Thank you again! – Team Enlivant
anonymous - Toured community
Memory Care
October 13, 2022
5.0
Verified Review
Tour experience
We had a very good tour experience with Rock Run Place. The people were all very friendly and the facility was nice and clean. The rooms were also very large. It did smell of urine when we walked in, but who knows we may have gone on a bad day. The thing that deterred us away from Rock Run Place was the fact that we would have had to furnish everything. We did not have the capacity to do that.
Response from Trustwell Living at Rock Run Place Memory Care
October 14, 2022
Thanks for the review and feedback! We appreciate you taking the time to share with us, and we’re so glad to hear you had a great tour experience. Thank you again! – Team Enlivant
Anonymous - Family/friend
Memory Care
September 16, 2022
5.0
Verified Review
I really like how open and available the staff are. They offer plenty of activities. Housekeeping could be a little better in the rooms. Clothes disappear in the laundry and 2 pair of my mom's glasses have disappeared. Otherwise, staff is superb.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Trustwell Living at Rock Run Place Memory Care
October 14, 2022
Thanks for the review and feedback! We appreciate you taking the time to share with us. Thank you again! – Team Enlivant
anonymous - Family/friend
Memory Care
October 7, 2021
5.0
Verified Review
During a very difficult tine, they were helpful and welcoming
Even during the pandemic the staff members encouraged families to come and visit. They built an enclosed glass patio so the families and residents could visit while still being safe which we really appreciated that. Sometimes our loved one complains about the meals, but she is picky so we have to take that with a grain of salt. All in all the meals are good. They do have activities and when our loved one needs to go back to a community we will look no further. Rock Run was a great place for our loved one.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
M P - Family/friend
Memory Care
October 4, 2021
5.0
Verified Review
Rock Run Cares
They are very caring towards the residents. My loved one is happy here. I approve of the community, and I believe you would as well. They have some creative activities available for the residents to participate in.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4.5
Anonymous - Family/friend
Memory Care
September 23, 2021
1.0
Verified Review
Below Dismal
I would recommend you go somewhere else. We are getting ready to move my loved one out of the community. The community doesn't uphold their promises. There have been times our family have heard the caregivers yelling at the residents.
Cleanliness
1
Friendliness
2
Care Services
0.5
Staff
0.5
Meals & Dining
3
Value for Cost
0.5
Response from Trustwell Living at Rock Run Place Memory Care
September 24, 2021
We would like to offer you and your family our deepest and most sincere condolences. We are saddened to see this and understand your concerns. Our team is dedicated to meeting our residents' needs as they are always our #1 priority. Don't hesitate to call our Enlivant Cares line at 1-888-777-4780 to discuss the matter further.
anonymous - Family/friend
Memory Care
August 13, 2021
1.0
Hit or miss is not good enough
Facility is essentially unstaffed during the evening and overnight hours. The main number is almost always unanswered, as it switches from location to location. Excuses are the norm when you can reach someone during the day. Some staff is caring but many functions appear to be understaffed.
Cleanliness
4
Friendliness
4
Care Services
1
Staff
2
Meals & Dining
2
Activities
4
Value for Cost
2
Response from Trustwell Living at Rock Run Place Memory Care
August 17, 2021
We are very saddened to see this, as our residents are always our #1 priority. Please contact our Enlivant Cares line at 1-888-777-4780 to elaborate on your experience.
D S - Family/friend
Memory Care
August 3, 2021
3.0
Verified Review
I would say not to go there or place your loved one in the memory care area. The staff were easy to work with. It seemed my concerns were never resolved. They did have activities for residents to choose from.
Cleanliness
3
Friendliness
4
Care Services
1
Staff
2
Value for Cost
1
Response from Trustwell Living at Rock Run Place Memory Care
August 3, 2021
Thank you for sharing your feedback. Our residents are always our #1 priority. Please contact our Enlivant Cares line at 1-888-777-4780 to elaborate on your experience.
anonymous - Family/friend
Memory Care
May 25, 2021
5.0
Verified Review
employees
All the employees have made this a very comforting experience for our parents. Very personable and friendly while communicating with the residence.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Karen G - Family/friend
Memory Care
May 25, 2021
5.0
Verified Review
Great Staff
Staff are always positive and pleasant. My mother is well taken care of. The staff are always willing to take the time to discuss her health and care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
P. O. - Family/friend
Memory Care
April 20, 2021
4.0
Verified Review
A Good Place, COVID is in the Way
It is a good place. You do have to stay on top of the staff to make sure your loved one's daily living activities are being met. The staff didn't shave my loved one and I hardly recognized them when I visited for the first time. The supervisor was able to take care of this immediately for me that day.
Cleanliness
5
Friendliness
5
Care Services
3
Staff
4
Value for Cost
4
LC - Family/friend
Memory Care
February 5, 2021
4.0
Verified Review
Our review
The community is lovely and very nice, and very modern. The cost is high and there are extra fees for additional care or services needed. I would definitely recommend this community to others
Friendliness
5
Care Services
4
Value for Cost
4
Cheri - Family/friend
Memory Care
January 14, 2021
5.0
Verified Review
Great Caring Staff and Community
I would recommend this community for your loved one. The activities director goes above and beyond. We used to have window visits; however it is too cold and we can't go in to see our loved one. I'm very thankful they have lots of activities and have kept the family involved.
Cleanliness
5
Friendliness
5
Lynda Tomaszewski - Family/friend
Memory Care
November 10, 2020
5.0
My review of Rock Run place
This community jumps through hoops to make everyone happy, even though covid they are amazing. The room sizes are great with their own closets and bathrooms. The food, according to my mom is really good and she likes it. I have already recommended this community
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
August 15, 2020
5.0
Thankful Dad’s Safe and Happy
Our father lives at Rock Run - MC. He is happy and healthy. The staff treats him like family and he seems very comfortable with them. Before COVID my family visited often and we were very impressed by the kindness shown to our father.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Nancy LaCloche - Family/friend
Memory Care
August 7, 2020
5.0
Grandma Kay's new Home.
Our family member has been a resident in Memory Care for three weeks, and We have to say, We are very happy and excited for her. She is settled in quite nicely, and the change in her mood, health and disposition has been incredible. Thank you to all the respectful staff that has helped her to feel at home. It is very comforting to know her care is first and foremost important to the wonderful Staff at Rock Run.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
WALTER DOMALEWSKI - Family/friend
Memory Care
August 6, 2020
4.0
Caring Place
The care my mother receives at Rock Run in Joliet is excellent. The current staff does a great job at keeping her engaged in activities. Whenever I visit her she is always active and content. The caretakers do very well with her personal hygiene. She always has clean clothes on and her hair usually looks pretty good. [name removed],who runs the front desk, keeps me well informed with my mothers needs and what is happening with the Corona Virus situation. Overall I am satisfied with the care my mother receives and that is most important. I would definitely recommend Rock Run to anyone looking for a place for their loved one.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Eddie Rendon - Family/friend
Memory Care
August 5, 2020
4.5
Rock Run
The Staff is wonderful and work very hard to keep your love one safe, the staff members go above and beyond to make you feel comfortable. Any time I call for updates they are giving to me with out questions such a wonderful Place. I personally want to thank all the staff members at Rock Run your top notch!!
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Viewing 1-20 out of 61 reviews

Neighborhoods
around Trustwell Living at Rock Run Place Memory Care

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about Trustwell Living at Rock Run Place Memory Care

Trustwell Living at Rock Run Place Memory Care offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Trustwell Living at Rock Run Place Memory Care 6.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (815) 725-2364 to reach a resident at Trustwell Living at Rock Run Place Memory Care.

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  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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