TheKey

They made setting up this service easy when they came out to the house. They explained everything up front. We did have an issue with one of the caregivers dropping dad they did not seem like the right fit. They did send us another caregiver and we are waiting to see how things work out.

We used this service for about a week. The caregivers were nice and helped my Mother in law with her personal needs as well as some housekeeping and cooking. We did have one unfortunate incident where one of the caregivers did not show up. The agency was willing to work with us on the cost due to this.

I'm happy. I've spoken a lot with the office staff. I've spoken a lot with Chris, and he's been really helpful. In the very beginning, I joked with Chris and said his office staff needs a little tune up. I was having to call and find out who's going to be coming, the name of this person, and we laughed, and that was fine. We got that straightened out. We had one girl that we loved, but she had a school conflict. That was kind of sad, but they found us another one right away. Our personalities didn't jive, but that was no problem, and they found us someone else. I asked Chris if they had someone along the lines of the personality of the first girl, and he found us a third one which is identical to the first personality, so we're happy with her. I've been in contact with Chris, and he is looking for a second person for me, because we may be facing more days and more hours. They are very easy to get a hold of.

I spoke with someone who didn't inspire a great deal of confidence. Not impressed.

We were looking for a few hours of help on the weekend and this agency could not accommodate what we were looking for. They kept switching out staffing and not keeping the same care givers so we ended up going with a different agency that could accommodate what we were in need of.

When they came out to set up service they said it was no problem and they would take care of us but we have been having a hard time finding a caregiver. The ones they first sent out left the company. The current caregiver is nice and easy going, however we have found they are not very good with cooking and they did not know how to take a blood pressure.

They started out really strong. I loved the person they sent out. I really liked their agency. Then something came up with one of their girls who I loved, and then they weren't able to find a replacement quickly, and I just never heard back from them. I really did like them though.

We selected Home Care Assistance. The individual who's assisting us now is very nice. My husband likes her. She has a good attitude. We're currently getting into the routine together.

I would had like for our experience with 123 Home Care to have been a more personal one, but it wasn't that. We only had the agency for a weeks for my mother who we thought would enjoy someone coming in and helping her out but she wasn't very pleased with the help. She that they should had done more while they were there even though I feel my mother wasn't communicating her need to the staff. The administration and people were pleasant and professional it was just the people they sent were not very good. I would had like for the staff to be more personal with my mother in terms of just talking to her asking her how her day is going I think maybe an older caregiver one that she could relate to more would had been better for her. It was not exceptional like I expected it to be.

I give them a three for the one girl who is really good. I can't seem to get a reliable person to come out for two of the three days I need. I do have one girl that we love, but that's only one third of what I need.

My mom only had the caregiver once and she wasn't happy with her. We didn't have a problem with the company it self however, they sent us someone that my mom didn't connect with, when she was already not to happy with the idea of someone coming to assist her.

I call Kristin, the district manager I guess, and she never calls back. When we started out she found a new girl, she worked in a hamburger joint but had her CNA, brand new I guess, we got her and she was a very pleasant little girl but they offered her some kind of manager position at the hamburger joint. So then we got a girl whose been taking care of a woman upstate, Jean is her name and Jean is a terrific woman, she has a lot of experience. We weren't sure about some scheduling and pay checks, we agreed to do it by month but she misunderstood that so she sent the whole shmear down to me from the beginning. I finally called district headquarters, I called Atlanta and they said "no problem, we'll send you a monthly bill" so just little things all added up. The biggest disappointment was that little girl going and reliability and the question of the billing; there wasn't any doubt it would all get sorted out but I don't have time to do all of that.

Our experiences with this home care agency were a fair one. We did have to stop it because it was becoming expensive. The care givers they sent out were decent. I had one issue with one care giver, she wanted me to lie in regarding her time being there. I didn't like being put in that type of situation. Also I found out from one the care givers they only paid 9.00 an hour, but the agency told me they get 20.00 per hours. I just felt like there was some dishonesty on their part.

123 home was ok, but ever since the keys take over it as been the worst agency, that I worked for in my 13 years being a CNA. You can never get someone on the phone to address your concerns, or if you have a problem. Your paycheck will be short every week,so you have to basically do your own payroll every week to make sure it’s not short.

I’m not impressed with this agency. They really aren’t interested in finding you someone that can work with you long-term. They sent 8 caregivers within a week and a half. A couple of the caregivers seemed really great, but the problem was the agency would take them away and put them wherever there was more money available. They don’t give you straight answers about things and you really can’t trust what they say. They’ve even sent me caregivers that were in their 70s. They couldn’t do anything! I needed someone to help my mom and they couldn’t even do that. I would ask them not to send that caregiver again and the very next week, they sent the same person. You never talk with the same person, it doesn’t seem like anyone is in charge, and you have to call several times just to confirm details. They would send people out that lived too far from us and I’d ask them not to send me people that were too far but they wouldn’t listen. They don’t take an interest and they don’t even call to see how things are going. They’re not sending caregivers, they’re just sending senior companions. The only good thing about this agency is that they’re 24 hours and they send someone when you need them. I would not recommend them to anyone

I tried to use 123 Homecare, but nobody showed up. It happened twice. I was disappointed, and it left me in a tough spot. Jordan was very nice, and sincere, and friendly. I didn't like that we had to pay up front, that kind of rubbed me the wrong way. I would rather have liked for them to do the work and then I would pay for it, especially since nobody came out.

The initial people that came in with Home Care Assistance did a great job selling the service. However, they didn't have enough staff to handle their client load so they subbed out nursing staff. The lady we got fed him and made sure she got him from point a to b but she watched TV all day did not engage him in any way. I also noticed one day that she pulled him up by the seat of his pants, I just thought this was really inappropriate. So I called to complain and get someone else out here but I didn't hear back from them for weeks. So I had to terminate the service. I realize they were short staffed but they are still responsible for holding up their end of the bargain. I am not satisfied at all.

This company is a low-class/unethical deceiving operation for fraudulent gains. They purport to serve their community by helping seniors live well at home, yet the opposite is true. They will lie to any community because they could care less about their community, especially the elderly. My mother needed Respite Care and received an imposter from a service provider claiming to be a quality care expert representing the most qualified home care business entity in town. This company talks a big game, but they don't deliver a tenth of what they promise. Their sincerity is baseless. Their ethics is without conviction. They will rob a senior to pay themselves. This company will leave you and not bat an eye about giving you a well-deserved apology. Their recruiting methods are not genuine. Most of their caregivers lack the discipline and caring skills most elderly adults need. If you hire this company, then be advised ... you have been forewarned.

I engaged with HCA primarily for the in home care of my aunt, who is highly functioning with dementia. I was told that for a 24 hour, 5 day weekly schedule we would most likely have 4 caregivers (three shifts and one floater). Over 10 weeks we had 15 different caregivers, even though we went to a 12 hour, 5 day weekly schedule after two weeks. Those care givers had widely different levels of skill, experience, and commitment. There were three that I would describe as having all of the key caregiver qualities: skill, care, a sense of responsibility and dedication. One caregiver took my 90 year old aunt on a walk in 30 degree weather without a hat or scarf or gloves, I am convinced in order to fulfill the exercise requirement. I went with HCA primarily because of their cognitive therapy program. They did not start that program with my aunt for well over a month (they told me because there was a patient evaluation and training to be completed, they told their caregiver it was because they didn't have the materials available). They were more then 20 minutes late 4 times in the first 12 days of service. Two of their caregivers fell asleep on my couch while my aunt watched television. In short, I think this agency has a good program but does not have a staff of caregivers to enact that program in a way that is beneficial for the person who needs care.

I was having a surgery and I needed an in-home caregiver for 24 hours to assist my husband. The man they sent showed up a day early and he even parked in my garage which I thought was a little presumptuous of him. He came back the next day and he was very sweet and compassionate. The caregiver was unfortunately, not feeling physically well and was not in a good condition to take care of my Husband. Instead of getting the rest I needed from my surgery, I had to take care of two grown men. The man did sleep in our house and by the time he got up I had already showered and clothed my loved one. Then, he decided to ask me for a cup of coffee. At that point, I asked him to leave. The agency was not a good fit for us and I would not recommend them to other families.