Home Care Assistance- Dayton

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5 Reviews

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  A Place For Mom

• (2)

  SeniorAdvisor.com

I engaged with HCA primarily for the in home care of my aunt, who is highly functioning with dementia. I was told that for a 24 hour, 5 day weekly schedule we would most likely have 4 caregivers (three shifts and one floater). Over 10 weeks we had 15 different caregivers, even though we went to a 12 hour, 5 day weekly schedule after two weeks. Those care givers had widely different levels of skill, experience, and commitment. There were three that I would describe as having all of the key caregiver qualities: skill, care, a sense of responsibility and dedication. One caregiver took my 90 year old aunt on a walk in 30 degree weather without a hat or scarf or gloves, I am convinced in order to fulfill the exercise requirement. I went with HCA primarily because of their cognitive therapy program. They did not start that program with my aunt for well over a month (they told me because there was a patient evaluation and training to be completed, they told their caregiver it was because they didn't have the materials available). They were more then 20 minutes late 4 times in the first 12 days of service. Two of their caregivers fell asleep on my couch while my aunt watched television. In short, I think this agency has a good program but does not have a staff of caregivers to enact that program in a way that is beneficial for the person who needs care.

We only used this agency for 2 days and the caregivers were not as interactive with my mom as I had hoped for. My mom just sits and watches TV so they sat with her and watched TV as well. They were on time, courteous and professional. Even when my mom became confused and said that no one showed the second day we were able to figure out that they had in fact been there she just did not remember. I would recommend this agency but I would also recommend that you give them a guide line as to what you would expect them to do with your loved one while they were there.

They were incredible. Emily from Home Care assistance was there when my mom passed away, and she was so tender and so good with my mom. We couldn't have asked for a kinder more compassionate caregiver. They have been nothing but professional and top notch from day one. They have done an absolutely phenomenal job. The word professional gets kicked around a lot, but they were so professional. I have been so impressed and so glad we connected with them.