TheKey

I was having a surgery and I needed an in-home caregiver for 24 hours to assist my husband. The man they sent showed up a day early and he even parked in my garage which I thought was a little presumptuous of him. He came back the next day and he was very sweet and compassionate. The caregiver was unfortunately, not feeling physically well and was not in a good condition to take care of my Husband. Instead of getting the rest I needed from my surgery, I had to take care of two grown men. The man did sleep in our house and by the time he got up I had already showered and clothed my loved one. Then, he decided to ask me for a cup of coffee. At that point, I asked him to leave. The agency was not a good fit for us and I would not recommend them to other families.

I don't know how they can command the amount of money they charge for all the things they did not do or did not know how to do. We had care givers that would fall asleep on the third shift when they were supposed to be making sure my husband did not aspirate while sleeping, they would be watching T.V. with my husband leaving me to do the housework even when I asked for their help. They did not respect our property.

Very disappointing experience. From first day of caregiver services through refund, I would never recommend 123.

After booking Home Care Assistance for my loved one , a week later It had went out of business.

They did show up on time, but one of the people they sent clearly did not have the skill level of a CNA. They didn't even have the basics of toileting, and cleaning. The agency didn't seem to have our needs down very well. We parted ways with the agencies. I wouldn't recommend them for anything but companionship. I am giving them the one, only because some people came out.

There were some issues with reliability. I found that the caregivers were unprofessional. I didn't like the sales presentation or the pressure. They kept a binder of communication that was supposed to stay in the house, to keep time and what was done during the day, and the caregiver was taking it with her. I never really knew if I was paying for the right amount of hours. Really this was not a good experience.

Caregiver stole from my mother and no police report was done. Owner just paid me off and theif continued to work there.

I was very unhappy with the Home Care Assistance caregivers they are slip-shot, unprofessional, just walk-in the house, milling around the house not staying in the room where my mother was even no shows with no one to replace them. All the caregivers they have sent just did not follow my instructions. One was bossy, mean to my mother and my mother did not like her. I stopped their service and I have worked out things on my own. My mom is now living in my home with a live-in nurse who cares for my mother 2 days a week and my family and I take care of her the other days. I would not recommend this company to anyone.

Many caregiver late arrivals, early departures, and missed shifts with days of advance notice. Look around. Other services provide guaranteed uninterrupted coverage with ultimate safety in mind.

No one here seems to no anything about home care at all. rude staff and very unorganized. Seem to not have inkling as to any dementia issues or care plan for same. Horrible experience here