Surpass Senior Living

Light, bright, good central patio. Just past Mercy Hospital. Bus does joy ride once a week. Studio room on back cornor by bueaty shop. convenient.

Our family had an in person tour and the community is older so we knew it wasn't going to be the best fit. However the gal who did the tour was absolutely wonderful, but there was just not that many residents there. The internal courtyard has been destroyed by the big storm they had months ago, but when we came on the tour months later it still was not really picked up or cleaned out. You could tell this community is trying to turn things around and get back up on their feet. It is in a great looking neighborhood area and very reasonably priced.

The move in process was easy. The staff was willing to help. Staff is friendly. The one major complaint is communication with the family. My brother has gone to the hospital twice and I was never notified by any staff member.

Not a good place to go if your loved one has any confusion. Otherwise it's probably fine. We picked this community because it was the only one to accept her for a price she could afford. Management staff were very nice.

At first - very nice and clean. Over the next few months - area started to smell of urine, personal care went down significantly, overall the memory care unit declined. PS Parkside left about 25% of my dad's clothes in wet urine and dried feces. Plus they are on their 3rd Admissions Director in 4 months. I would tell others to make sure and read the contract! You need to be willing to nicely and strongly advocate for your loved one. If your loved one has a DNR - you MUST review the Parkside medical paperwork and CONFIRM that the DNR is noted and it does NOT say "resuscitation at all costs". If you move your loved one out to another facility- make SURE you give Parkside 30 days WRITTEN notice. Also, follow up with ALL medical records needed for the next place.

Everything seemed okay on our tour. It’s a smaller community, and didn't seem to offer as much as a larger community we chose. Also the residents weren’t as talkative and friendly. But there was nothing wrong with Villagio that I could see, no red flags.

Villagio at Carrolton was too small, and just not what we were looking for.

1. Above average in cleanliness and housekeeping. 2. Management/office above average 3. Could use some more real professional "patient" care.supervision.

I would recommend they find a better care facility and check reviews

There has been a change in Management. They need more systems in place to assure residents are being cared for according to their care plan. Management seems weak and unorganized. Staffing is an issue, especially around the holidays. They did some nice family activities for the holidays.

The facility is clean and quiet. They can improve with communication and quality of care. but I am disappointed at this time. Staff is weak.

My loved one was in Memory Care for 3 days when they called me to tell me I had to hire a sitter to watch him for 7 hours a day. That is roughly $200 a day with $28 an hour on weekdays and $30 on weekends. (I think it was because they were short staffed.) Then, after he'd been there awhile he apparently was not calming down regardless of his meds, (which they told me it could take a month or so to kick in) started to get anxious, jittery, difficult, etc. He was also getting up 2-3 times a night to urinate. So, they started him on a low dose of Ativan. The dose was increased until he was out of it, like a zombie. Because the rent was going up $625 in September, and I was still having to pay $5600 a month for a sitter, I searched for other Memory Care facilities. When I spoke with them, I was totally upfront about him not remembering that he can't walk, yet constantly standing up, and often falling. I told them I could not move him if they were going to require a sitter. When the [community name removed] nurse came to evaluate him, she immediately contacted me and said, "He acts like he has a UTI. When was the last time he had a urinalysis?" I asked the Parkside nurse and she checked his chart. He had NEVER had a urinalysis in the 2-1/2 months he'd been there!!! ANYONE who has worked with the elderly knows that if they start getting agitated or difficult, it's very possible they have a UTI. So, I asked the nurse to call his doctor and order a urinalysis. Sure enough, he had a UTI!! Maybe had they performed a urinalysis when he first was admitted, he would not have had to have a sitter at all! He was put on an antibiotic for 010 days later, I moved him to [community name removed]. Since being at [community name removed] he has NEVER had Ativan and does not get up frequently in the night to urinate. I had a meeting with the executive director of Parkside a month after I moved my loved one out, and he said as very open to listening to my disappointment with [his] care. He said he'd have there "overall, charge or whatever" nurse evaluate his care. I received an email from him a couple days ago saying all "procedures and protocols" were correctly followed. I am very disappointed with his response because that means any resident they have may get treated like [my loved one] and not checked for a UTI because of their "protocols and procedures."

No time to eat when the food is eatable. Food is not cut so clients can eat it. Doesn't get changed when needed. Sometimes bowel movement ignored until it hurts. Rough thinks clients are rag dolls.

We had quite a few issues with this community, and were not happy with it at all. The staff were friendly, and tried to be helpful, but just did not seem very competent. We really had to stay on top of them to make sure things like regular cleaning took place. We also did not like that during the weekends they had temporary staff come in who had no personal connection with the residents. When we were selecting a community we had 3 main requirements. We wanted her clean, safe, and active. We were very disappointed in the level of activity here. When we toured it looked like they had all sorts of things planned, and marked on their whiteboard, but after she had been here a while we noticed that there was barely any participation, and the staff did not seem to actively encourage more people to join. And in terms of safety we never felt that the building was particularly secure. They locked it at night and you had to use a code to get in, but EVERYONE knew the code, and they'd tell anyone who asked. The building also very empty and unwatched at night. They also had a water line break, and it took them a month to get it taken care of, and during that time they would just crowd all the memory care patients into a common area for most of the day. And last of all were the problems with cleanliness. We would often come in and find Mom in bed in her clothes from the previous day, or find that her bathroom was dirty. We were paying to make sure that she had help getting changed in the mornings and evenings, and this was obviously not something that was happening regularly. I would NOT recommend this place to anyone else.

My loved one was properly cared for, had to ask for them to bath and change bedding after 30 days each time. She lost a lot of weight because they don’t make sure anyone eats. She fell so many times she is scare to stand up! No compassion. My loved one fell backwards and her her head as I watched on the camera, an employee stood over her until help camel, showed her no compassion that she would be ok! All I could do was watch and cry, it seemed so unreal and cold! Residents go in and out of each other’s rooms. Male and female. This is not ok or safe. Seen women wearing men’s clothing. Every time I watched my loved one on playback on the camera fall and hit her head they did no evaluation and just stood her up and walked her out of the room for breakfast! Please do not remove this review, we have a right to let people know about our horrible personal experience.

My 96 year old mother stayed here less than 1 week and feared for her safety. She was unable to stand my herself and needed help to transfer from one place to another. She said the staff was rough and "threw me around like a rage doll." We had to move her immediately. Another huge problem was that her call button never worked the 6 days she was there so she just had to wait until someone "checked" on her, which was about every 6 hours. Not nearly enough when you cannot go to the bathroom without assistance. Due to these circumstances, we could not give the required 30 days written notice to leave, so they did not refund any of our deposit or rent - we lost about $5,000. Very unfair.

Horrible place to put your parent if you truly love them. The staff is always complaining that management doesn't care about them. They had a bed bug outbreak in over ten rooms they tried to hide from us. [removed] The owner seems to put lots of money in the building than providing more activities for their memory care residents. Not a good place to put a love one looks can be deceiving

They did not work out for us at all. It was an awful experience. There was no actual abuse, but there was lack of ability, lack of staff, lack of caring, lack of quality. I don't know if I could say enough bad things about it. We got our loved one out of there as fast as we could. He was found on the floor with no one around him. Most of the staff were Jamaican, and because of their accent, we couldn't' t understand what they were saying to us. I don't care for the administrator either. She was pompous and arrogant. And apparently she didn't even know what was happening in her own facility.

My mother suffered from cruelty and abuse during the nine months she lived at Villagio of Carrollton. Her room was infested with biting bugs and she was being eaten alive, but they insisted she was a "carrier" and somehow producing these bugs in her own skin. Ridiculous! When I refused a very poisonous skin treatment (which she did not need), they quarantined her in her bug-infested room for 5 days with NO TREATMENT of any kind, not even anything to soothe her burning, itchy skin. They even took away the aloe vera gel I brought her, so she took cold soda cans from her mini-fridge to soothe her irritated skin. Outrageous! Dermatologist confirmed that bites were from bugs in her environment, but Villagio didn't have the ability to find them. They kept treating for bedbugs, even though doctor and exterminator confirmed there were no bedbugs. After two months of this, my poor mother being quarantined and labeled "contagious" (which doctor confirmed she was NOT), I removed her from the facility. The mental abuse from being isolated and told she was to blame for the bug bites was horrific. The Executive Director, [name removed], should be removed from her position. Her cruelty and uncaring attitude are reprehensible. The Head Nurse, [name removed], actually tried to convince me that steroid cream was like antibiotics and had to be used for a full cycle of a certain number of days, which is the opposite of true. She wanted to keep putting steroid cream on my mother's healthy skin for three more weeks. Crazy! When I reached out to the corporate office, Cappella Living Solutions, for help, their Regional Director of Operations, [name removed], proved himself to be just as obtuse as [name removed] and [name removed], supporting their cruel and ridiculous antics. If you want a caring environment for your loved one where the leadership is smart enough to exterminate bugs and administer medication properly, DO NOT put anyone you know in Villagio of Carrollton or any Cappella Living Solutions property. Other than that, the staff themselves were very kind to my sweet mother. Unfortunately, the diet is pure sugar and carbohydrates. My mother gained about a pound a week--25 pounds in six months--living at Villagio of Carrollton. Dessert after both lunch and dinner, sugary snacks in the morning and afternoon, and too many carbohydrates in general is not a good diet for anyone, much less a senior adult. This facility does not know how to provide a healthy environment for a senior. Period.

My mother suffered from cruelty and abuse during the nine months she lived at Villagio of Carrollton. Her room was infested with biting bugs and she was being eaten alive, but they insisted she was a "carrier" and somehow producing these bugs in her own skin. Ridiculous! When I refused a very poisonous skin treatment (which she did not need), they quarantined her in her bug-infested room for 5 days with NO TREATMENT of any kind, not even anything to soothe her burning, itchy skin. They even took away the aloe vera gel I brought her, so she took cold soda cans from her mini-fridge to soothe her irritated skin. Outrageous! Dermatologist confirmed that bites were from bugs in her environment, but Villagio didn't have the ability to find them. They kept treating for bedbugs, even though doctor and exterminator confirmed there were no bedbugs. After two months of this, my poor mother being quarantined and labeled "contagious" (which doctor confirmed she was NOT), I removed her from the facility. The mental abuse from being isolated and told she was to blame for the bug bites was horrific. The Executive Director, [name removed], should be removed from her position. Her cruelty and uncaring attitude are reprehensible. The Head Nurse, [name removed], actually tried to convince me that steroid cream was like antibiotics and had to be used for a full cycle of a certain number of days, which is the opposite of true. She wanted to keep putting steroid cream on my mother's healthy skin for three more weeks. Crazy! When I reached out to the corporate office, Cappella Living Solutions, for help, their Regional Director of Operations, [name removed], proved himself to be just as obtuse as [name removed] and [name removed], supporting their cruel and ridiculous antics. If you want a caring environment for your loved one where the leadership is smart enough to exterminate bugs and administer medication properly, DO NOT put anyone you know in Villagio of Carrollton or any Cappella Living Solutions property. Other than that, the staff themselves were very kind to my sweet mother. Unfortunately, the diet is pure sugar and carbohydrates. My mother gained about a pound a week--25 pounds in six months--living at Villagio of Carrollton. Dessert after both lunch and dinner, sugary snacks in the morning and afternoon, and too many carbohydrates in general is not a good diet for anyone, much less a senior adult. This facility does not know how to provide a healthy environment for a senior. Period.