Surpass Senior Living

As a family member with a long term resident at Villagio, I find it saddening that people put such tacky reviews to their experience at Villagio. I have seen first hand the way some family members treat and talk to the staff and I can assure you that if I had any job where I was treated and disrespected that badly, then I would quit also. I applaud the staff and management at Villagio of Carrollton and would recommend them to any friend or loved one. If I felt that my loved one was living somewhere that was as bad as some of these reviews claim, I can assure you that I would not let them continue living there, especially for 5 years.

This community has nice, welcoming staff. It is kept clean all around the place. There are activities but my dad has not stayed long enough to be interested. My dad enjoys the food. I would recommend this community to any one who needs assistance.

Great facility for dementia residents. Attentive to individual needs as the dementia worsens. Staff is very caring and works hard to care for our mom. Close to hospital for emergencies and have visiting doctors making it easier to take care of Mom's medical needs

The staff pretty much stay out of your way, but are here to help when needed. It's a balance, for sure. Facility is clean. Communication could be improved, but they may be dealing directly with my mother more than with me. I would prefer to be more involved. That comment would also apply to outside therapists, but maybe I need to reinforce my desires. I do believe that this was a good choice and I would recommend this facility to others.

They all work hard to help with any concern and work hard to entertain and assist those with different conditions and stages in their life. What a challenging position. We picked this community because we needed to act immediately and it was close by. It's nice check it out.

Overall Parkside Assisted Living is a nice and newer place for our loved one. We have had no issues so far, and our loved one has not complained about the meals so we assume they are good. The staff have been very good with our loved one which is the most important thing. Based on our experience so far we would recommend this community to other families.

It was very clean. They were doing some remodeling. The people were older, and very quiet. I wasn't impressed by the food.

The staff member are very friendly to our loved one and she really likes the atmosphere of the facility. However on our loved ones floor there could be just a little more staffing and some more activities. Overall it is a great place.

Parkside's tour was very thorough. They asked all the right questions. And they answered all the right questions. They were mostly on par with other places we toured and liked, other than few things here and there. And I didn’t see any issues. It just came down to personal preference for our family.

our experience has been so far so good. considering I'm not the main person involved nor am I the resident, they've treated us (the family) pretty well.

We chose Villagio of Oklahoma City because the locaiton was right between work and home for me so I can stop by more often and we really liked their pricing. They do all inclusive type pay instead of having add on fees so it is more stable and that way we can budget. The room sizes are just fine for what she needs at her age. They have a big kitchen and you are able watch the chef prepare the food and my mom really likes the meals. They have quite a bit of activities provided. My mom is shy but the staff have encouraged her to come play bingo and she enjoys it. I would recommend the facility to others looking.

We went with Parkside because they came recommended to us and their pricing was considerably better than some of the other facilities we were looking into. The the location is also convenient to where I live. They encourage him to participate in the activities that they have provided. The food they serve looks to be good. My only concern really is that they have lost half of his clothing and towels but somethings show up here and there. I would recommend to others looking.

we toured Villagio and upon first impression it was good. we did not choose this community because it was too far away.

Very good

The staff seemed to care about the residence. The staff returned calls quickly when we left a message. I would recommend this community to others The community was neat and clean and well maintained

[Name removed] called me on the phone to discuss possible residency, and she asked if we could meet in an hour to take a tour, as she wasn't at the facility currently. She was prompt in arriving and very compassionate! She asked my Mom questions and directly spoke with her about her interests, health and abilities. She said that she could take both My mom (Diabetic - shots required and Dad Chemo Port with no problems). However, the actual rooms were very small. We realized that we would have to buy new furniture in order to move in as their current beds and Couch would never fit. The Villagio seemed to have a large variety of activities, and even had the Local Library come to bring books the residents might be interested in. The Facility was very nice, but we are concerned that rooms being so small would not be as much of a comfort as my Father progresses through Chemo and has to stay away from others if they are ill.

The staff are nice and they seem to care and think of this job as more than just a paycheck. The community is clean and it gets our recommendation. My Mother in law let me know the food is pretty good. There is plenty of activities to keep them busy.

My husband was only there two weeks much to our surprise. The staff was very helpful especially Justine and Jenny. The RN over the whole facility helped greatly when we were handling the death , and the money owed us for the remainder of the month was quickly returned.

My father has complained a little about there not being enough activities. They do have some, but could use some more. The staff is really good at being accessible. I can contact them any time with any questions or issues and they are quick to respond and take care of it.

The one thing that I would say Elmcroft of Quail Springs needs improvement on is their staffing. The ratio of staff to residents has not been where I feel it needs to be. However, I am aware that they are currently building up more staff so I am confident that this will be less of an issue in the near future. Overall though we are very happy with Elmcroft of Quail Springs and it has been a very good experience.