Lorien Health Services

My mom was a resident at Encore for several months. She came directly from rehab. We looked at a couple different facilities for her and after visiting Encore, my decision was easy. There was no doubt Encore was the place for her. This was a very difficult time for me, however the staff made it less stressful. They are the most empathetic group of people and so willing to help and work with me throughout the entire process. I thought I was at a five star hotel. The facility was beautiful. I would highly recommend Encore to anyone who is looking for a place for a family member or friend.

I live out of state and brought my mother, who lives in the area, for a tour at Encore. We met with [name removed] who was a very kind, sweet lady. She took the time to show us around and explained what they have to offer. She was not pushy like some other places we visited. She was very informative and Encore allows you to "age into place" in case your care needs a higher level. My mother decided to sell her home and move out of state with me for the warmer climate during the harsh winters in Maryland but Encore is a beautiful, bright and cheerful establishment when you walk through those doors! We also visited the dining room during lunch and the food looked sensational!

My Mom was a lifetime resident of the Damascus, Mt Airy area so it was a perfect fit for her to live there when she needed more help. We were born and raised in the area, as a teenager I volunteered at Lorien Mt Airy, it was and still is a wonderful community, the staff and residents are so friendly.

I would definitely recommend to others. It was the best place for the best price. I would say it's a very nice place. My mom is happy there.

It was one of the best places I visited. Very spacious. People were friendly. If your mom or dad has dementia they will likely need more help than what the staff can provide. I chose it because of my mom ran out of funds, they accepted Medicare/Medicaid. All assisted living locations are expensive.

All staff are efficient, knowledgeable and caring....

The staff is good to very good. Only had one bad apple. I think that is very good! Compared to the last place I lived, the food is better quality as well as the cooking of the food. You can be as busy as you want here or solitary as you please. As for the Value for Cost, there are too many extras that add up quickly. I would recommend this facility to family and friends.

It has been a fantastic experience. The staff are so friendly and truly care for the residents. I have been very pleased with the room size. My mother seems happy there. I would recommend to others, as long as they can afford it. I have been very pleased.

Clean, private rooms and bath, nice activities, excellent food service, good care, and 24 hour access. Billing has been a bit slow, but the department was in transition. New staff seems to be on the ball. The staff is quite good. Kind, helpful and respectful. [name removed] in Activities and [name removed] in Transportation are especially helpful. Activities are somewhat less than usual due to a COVID outbreak, but picking up again. My mom loves Bingo. Housekeeping is pretty good. They keep up well. I would recommend this facility to family and friends.

I toured Lorien Encore and it was a nice facility. However, the room and floor set up felt more hospital like to me than it did Assisted Living. The tour was nice, though.

They have a lot of activities for all of the residents - they try to get everyone engaged and I really like that. From what I hear from my mom, she says that when she needs help sometimes it takes a while for someone to come. I know they have had some staffing shortages just like everyone else. We are hoping it will improve. Overall I would recommend them, they seem to really take good care of the residents, they just need more people on staff.

This facility is good. Right now they're having some issues with Dining Room staffing, they're short handed. It seems disorganized, but they're looking for someone to hire to run the Dining Room. The food quality is down a bit, also. Other than that, things are going very good and my mom has been very happy here. Overall, the staff are very friendly and interactive. They've had to hire a lot of new people, but it's been fine. Housekeeping is once a week and is good. Communication with the family has been good also. I would recommend them to family and friends.

So far the experience with Lorien Bel Air has been pretty good - the reasons we picked this community is because they have more men there for our loved one that what other communities had. We like that it is a bigger community so it gives our loved one more chances to get up and walk around and socialize more. It also is really close to our family which is very convenient.

I just want to commend the kitchen staff today for an excellent, well-prepared, lunch. It was tasty and delicious and an excellent meal. That is not always the case, so I just wanted you to know that you’ve outdone yourselves. I really appreciate it. Thanks..

I would recommend this place. It's pretty good. Others that I know, that went here were satisfied, and I am also pretty satisfied. There is circumstances where it is difficult putting someone in here but overall, it is a pretty good place.

Lorien Encore was a nice and newer, more modern facility. They were running a special where they waive some of the move in fees when we were looking. The location was wonderful and very easy to get too off of interstate 97. It was comparable to the facility we ended up going with, the only difference was the price and the other facility had memory care split into two levels.

the director of admissions was very friendly and accommodating. they tried their best, but they may have been overwhelmed - so much so that they may have not been able to provide my loved one with the attention they needed. i do wish that they could've given me a few more calls to relay information regarding my loved ones level of care and needs. i did find this community expensive, so it was fortunate that i was able to separate the billing into two monthly payments. the only issue with that is that my loved one was only able to use two weeks out of the full month; when i brought this to their attention and requested a credit or compensation, it fell upon deaf ears.

Our family had an in person tour and for our loved one it was just extremely way to large. There are five dining halls there and with the cognitive stage our loved one is at we thought it was would be entirely to overwhelming. However, we do have friends living there now and they absolutely love it

The community is clean and neat and the staff is very friendly. The food is good and my loved one is happy here. I would recommend this community to others based on my experience.

Really nice place. When I was trying to get my mom in, they went above and beyond to make that happen. Since she has been there and before all this "stay at home" stuff, they have taken very good care of her.