Lorien Encore

As a nursing home they are severely understaffed. When your loved one has issues and you bring it to the administration's attention they say it will be addressed, but one day later it is right back to the original issue. Once the issues start adding up and it begins to become highly egregious the administrator will no longer address the issues and he will not take or return calls. To top it all off, our loved one was moved to hospice and when we went to get their belongings they could not find them. When we tried to bring this to the administrators attention, he refused to answer the phone. Never have I ever encountered such an inept individual in an administrative role in my life. For your loved ones sake please avoid this place at all cost.

I was a patient at Encore for several weeks and I don’t think anyone should have a loved one stay here. The night staff consists of two people to service one floor level of a wing (approximately 50 patients). I concur with other comments posted here about the food and medical care.

Aides and nurses object to doing their job. Immobile Patients rarely receive a bed bath (for example, I only had one bed bath during my 27 day stay). Loud fighting goes on in the hallways any time of the day or night (usually involving staff who have disputes),. Patients are frequently left to lie in their own excrement for over two hours after a call button has been activated, staff frequently dispenses medication improperly and many staff members speak abusively to patients (I hear this from the halls or when i am passing by other rooms and I have experienced this personally).

They basically deliver what they claim they would deliver. I think they are pretty up-front with everything. There are no hidden fees or costs that I was unprepared for. As reflected with the ratings I gave, their services have exceeded my expectations. The whole experience has been very pleasant.

It is heartbreaking because this used to be a really great place! My mother was there for rehab and AL a few years ago and the staff was so caring and compassionate. The process to get her in AL went smoothly and you can tell they cared. My friends mother was there recently and it was a horrible experience. Breaks my heart because I recommended the place.

My grandmother is a resident at Encore. She has been there throughout the pandemic and we could not be happier with how they have handled everything. They have kept her safe, healthy and happy over the last year. The staff is caring and attentive and responsive any time I have a question. We are very thankful that our loved one is there!

My mom was at this facility and they provided the best care for her. All the staff was extremely knowledgable, friendly and helpful. Although her stay was during the covid pandemic we did not get to enjoy all the amenities associated with the facility. But the facility was always maintained and very clean. The staff did a tremendous job of adhering to all the regulations and policies associated with dealing with the covid requirements. A top-notch facility.

Do not put anyone you love here!!! Do not think they do what they say they can do!! We chose Encore because they said they were certified for Parkinson's patients. The facility did nothing for my husband and in fact he had serious anguish issues being so isolated for such a long period of time. Thank God we were able to Face Time him and witnessed the many mean nurses and care givers who were abusive. They did not realize my husband kept his phone on when they came to deliver any care (not much of it). He showed us bruises on his arms and hands. The care at Encore is subhuman and there is nothing I could do to change a thing. My husband needed thickened liquids and they kept giving him thin liquids. He had to correct them. He had a swallow test done and no matter how many times I called I was not provided with the result. Family members and I were put on hold for 20 minutes or more at a time. They knew why we were calling and would not take our calls. I spoke to the Administrator and he was extremely rude and would not listen to my issues. I am not sure how or why he has a job in public health. He certainly does not care for the residents. I will say the physical therapists, speech therapists, and occupational therapists were good to my husband but that was only minutes in the few days a week they worked with him . Please do not subject to any one you know to this horrible facility.

We chose this community because of the convenience, it was very close to my residence and plus my dad had been here so it was familiar. The room sizes are good, very spacious. She had a one bedroom so you have a separate living area from the bedroom which is nice. My favorite part about this community would be the overall friendliness of the staff members. I would recommend Encore at Turf Valley.

I arrived here [date removed]. So the most part my experience has been outstanding. This place is beautiful and especially caring and efficient. All the help has been top rated. Very receptive to my needs. If I had any concerns, the director listens attentively and pushed to make the situation much better! Once I get better I want to volunteer here.

Superlative introduction by director of assisted living admissions, [name removed], to assisted living and the range of services available in contemporary assisted living and nursing home settings, and specifically, what is available at Encore. There is a dizzying array of attractive AL services in our area, so it is hard to choose one facility. We found Encore most inclusive of our particular needs related to proximity to family, but also meets our wishes for mixing a functionally diverse population (independent thru severely demented), trained staff with ability to advance resident services on site and staff also dedicated to advancing their understanding of elderly needs and therapies, stimulating and comforting environment, and suggestion of continuity of staffing—this last quality is one we will need to test out during our mother’s time there, but appears to be true as described. Price is not attractive but Encore will work with family on finding feasibility for admission and long-term needs.

i love this place everything was so nice. I was really impressed. Thank you. Thank you for everything.

I love this place. Everything was so nice. I was really impressed. Thank you. Thank you for everything. We really had a very good experience. We really had a very good experience. And the employees was so nice. And good hospitality. I would recommend Encore again and again. Thank you again.

My mother was a resident of Encore in July after suffering a stroke.Visually the facility is wonderful,the care or lack of care she received was absolutely HORRIBLE!!They basically wrote her off the day she arrived,she was incapacitated and needed a great deal of care.My family was there every day,on a daily basis I had to ask if she would get therapy,had she been bathed,basic needs were not being met. [name removed] the head nurse was so nasty any time we would approach him it was as if he was being bothered.Not once in the 30 days she was there did she get a shower,she was to be rotated every few hours,that wasn’t being done,we had to practically beg to have her changed,I don’t think their staff had the proper training nor did the majority of them care enough.I walked in one day to find that whoever turned on her feeding didn’t connect it so she was covered in formula,no idea for how long.Her arm began to curl because they weren’t working with her as they should.When we asked to see notes on what was being done with her it was like pulling teeth,we went through every chain of command and our concerns were never addressed.The social worker never reached out to us when my mom arrived after several days we had to reach out to her only for her to brush us off.They were not administering medication properly,she was in a great deal of pain and refused to examine her,[name removed]laughed it off,after I pushed and asked the Nurse practioner to examine her she had to be rushed to the ER.,.The Adminstrator was very rude and combative when we tried to bring our concerns to him I couldn’t believe it!I filed a complaint with their compliance division and they never followed up with us.At the hospital it was discovered that her feeding tube was completely clogged up,she was severely dehydrated,she was in bad shape.They contributed to my mother’s demise.She is now deceased.There are so many other incidents but too much to get into.I would say stay as FAR away from this place as possible!!

[Name removed] was a fabulous nuse! He is very competent and caring to his patients. From my perspective, he went "above and beyond" to ensure the patients and needs! He respected patient wishes to make the stay like "home" for bed and toilet time with much respect.

[Name removed] was a great GNA! She is very caring and treats patients in a very respectful and caring manor. She would go above and beyond to ensure patients needs are met timely and safely. We were grateful for her extra efforts and availability.

The care my grandmother received was outstanding. You become attached to the caregivers there and feel comfortable that your loved one is getting the care you would be given if they were home.

Everyone is nice and treats you with respect. Many activities to keep you entertained. I have enjoyed my time here.

Took a tour so that when the time comes for mom or dad we could be prepared. The community smelled so good. Clean! The decor was fantastic. Very inviting and home feeling.