Iris Senior Living

My father was prone to falls. We were required by Heritage Point administration to hire a sitter full time at $18/hour on top of the facility's monthly fee. We recently relocated him due to the fact that this became too expensive as well as the fact that the staff expected the sitter to do the job we were paying for Heritage Point to do. We often had to request for his room to be cleaned and his laundry went for long periods of time without being done. Very rarely were activities done with the residents and the food was often sub par.

Very disappointed in this facility. The activities are minimal and the residents do not get the special care the staff advertises. Often they are left on their own--especially in the evenings and weekends. The nursing staff are not well qualified--there were too many mistakes in the dispensation of medicines. Clothing and hearing aids lost on a regular basis. The layout is beautiful and it is very clean but that does not make up for the minimal care the residents get.

I recently attempted to move my loved one into this facility. During the initial tour of the facility several promises were made concerning special equipment, to be specific availability of this equipment. (One day) Upon move-in and paperwork completion I was told these promises would not happen by a very rude nurse that obviously hates her job. After meeting with upper management about promises I was told sometimes things change. I would hope someone in their business would know better than to make promises that may not happen. I also expressed the need for someone professional to speak with concerning my loved one. Within two days of being at this facility it was obvious management could not communicate with each other or family members in a professional manor. Not a place I want to do business with or to have a family member in their care. On the third day I moved my family member to another facility. The personnel working with patients on the floor seemed caring but the people managing this place need to go away. Very unprofessional...

Not enough staff on floors for resdients. Bathrooms and rooms unclean and activities are not educated or consistent. Loved one is higher functioning, but due to understaffing and falling, is now declining quickly.

My mother was only in here for one or two months and during that short period of time 2 or 3 times I had to ask them to change her because it had been so long since they had changed her she was soaking wet so bad that even the front of her pants were soaked and she sat in a wheel chair. Once sitting in the front area with her a man grabbed her glasses off her pulling them sideways and I had to grab his hand to get them back while the lady working there just sat there. Another night they were having a lot of problems with a man going into a woman's room and her screaming for him to get out and leave her alone as I watched the workers just take their time walking to her room. Then they got him out and he came to where everyone sits and grabbed a hold of a ladies wheel chair telling her it was his and kept jerking it around and wouldn't let go. It took 3 women about 5 minutes to get him to stop and let go. Then they sat him down with everyone out front and every single person working the front went off down the halls to not be seen anywhere leaving all the women alone with him. Then the worst thing happened, my sister went to see my mom and noticed her foot was swollen and took moms sock off. My mothers skin was turning black in spots and her foot discolored. She had black sores on her foot, toe, and leg and not one person had notified my sister or brother who were in charge of my mothers well fare. My sister immediately got my mother to the hospital to find out she had a blood clot and her skin was rotting. It looked absolutely horrible and not ONE person notified anybody. Sorry to say 3 days later my mother died.

We put our Dad in there [date removed]. He was in there exactly 7 weeks before the Lord took him home. He was a high risk for falling. They assured us they would watch him and do everything they could to keep him safe. Dad was a very active person and you couldn't keep him still. Everytime we went in there he was wondering around by himself with no help or assistance. They would call and tell us he fell. The last 3 weeks he was sent to the emergency room 6 times. The first time they called my brother and said, your Dad is at the emergency room because he was jumping between 3 wheel chairs and we couldn't get him down. So he had 2 sets of stitches on his forehead and 1 right below the eyebrow. The second time he went, he had stitches on top of his head. He fell again and it was to late to do anything about it and it healed on its own. The 3rd time going to the emergency room they claimed he fell into a door handle and he ended up with 6 staples. The 4th time he supposedly fell over a chair and was complaining about his neck and was not responding well so they sent him to the emergency room. They couldn't find any damage to his neck or head so they sent him back. A couple days later they sent him back to the emergency room because they discovered that in the last fall he had broke 2 bones in his left hand and had 4 cracked ribs. The last time he went, my brother and I decided to take him because when I got there his eyes were glazed over and without jarring him around, he was unresponsive and nobody noticed until I got them in there to check him out. He was in the hospital for 3 days and totally against my desire we had no choice but to take him back to die. I stayed with him for 2 nights. The first night the guy that was his nurse took excellent care of him. The second night they were training a new nurse and the female nurse in charge of Dad was training the new girl. Dad was getting rid of his liquids in his body and needed to have a new pad under him anywhere from every 5 to 15 minutes. They did great until 1:30 am. Then they decided that mopping floors and doing other things were more important than taking care of a dying man and trying to make him as comfortable as possible. I waited on them for about 10 minutes to take care of him but they were nowhere in sight. We were out of pads that hospice brought, so I left the facility and drove about 4 or 5 miles away to Walgreens and bought pads. When I returned, I went to his room and changed his pads myself until 10 am the next morning. The graveyard nurses didn't show back up in his room until 5 am that morning. So from 1:30am until 5 am I was on my own. By the time they did come in, I was livid and told them, "do not touch him." If they couldn't even come in to check on him once in a while in 4 and a half hours, I can say by then I had it under control and didn't need nor did I want their help. He died that night while my brother was there. The other things that upset me are as follows : For whatever reason, Dad would urinate in the floor and tracked it all over the facility. When I asked them why they were not mopping it up, they told me they only mopped twice a week but they would turn in an order to mop every day. That worked for maybe a week and back to the smelly urinated floors again until the day he died. By this time he had a roommate that was sleeping on a mattress on the floor because he was falling out of bed. Not to mention the cruel care they gave that man the night Dad died. When they would call my brother to tell him why they sent Dad to the emergency room, they would tell him one story of what happened and tell me something completely different. Not one time did we ever get the same story twice. Maybe that's why they call it Storey Oaks! There are so many details I haven't even put in this review because it's to much to type. These are the worst of what happened.

They are very focused on profit and sales at this facility. You become aware of that the moment you arrive. As someone else had mentioned they are very disorganized. My relative has complained of some of the aides being very rough in handling of them. The relative has asked me to move them to another facility and has mentioned that the staff is very controlling and rude, which I have witnessed as well. In my humble opinion, this facility should be avoided. Do not let the new building distract you from quality of care issues.