Iris Memory Care of Rowlett

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We learned a lot about memory care during our visit. Their environment is very attentive and they engage the residents frequently. It is a safe home feeling. We arrived just after lunch and it smelled delicious. The location was set in a neighborhood and more quiet.

I am so grateful for Iris in Rowlett. My mother needed a safe place to be while I worked M-F. Iris was a perfect fit!! She thrived mentally and emotionally while there. She had activities to keep her engaged and had other’s around to chat with. The employees always greeted her with a smile and did all they could to make her feel welcome!! It is so nice to know there are places like this!!!

I feel I can relax knowing Mom is getting excellent care at Iris.

We ended up placing my dad in Iris after trying a Memory Care center a little closer to home. Iris was a much better fit for our whole family! My dad is a difficult case and they were patient with him and worked with my family to find the best way to care for him. The whole staff always made my mom feel welcome and part of the family. We wish we would have made the switch sooner, but we are glad we found it now!

When I had to move both parents to memory care at the same time, the staff at Iris made a difficult transition go more smoothly than I would have expected. All of the staff are very caring and engaged with the residents. They have also been responsive to my concerns and requests. This is a nice place and the food is good too.

My husband spent a week at Iris while I was at MD Anderson. I was very pleased with the facilities and how caring/attentive the staff. Our son went out every night to see his father and he was very pleased also.

Mom is very happy here. The staff always make her feel cared about and listened to. They don’t mind that I like having input into Mom’s healthcare. I also love that this location has fewer residents and a sense of family.

Iris took very good care of my step-mother (a late-stage Alzheimer's patient). Very pleased with their professionalism and personal touch.

I moved my mother here from another memory care facility. [Name removed] puts the "care" back into Memory care. The Executive Director is an incredible leader, motivating and praising her staff. She sets the tone of caring and accountability. Leadership really matters in care facilities. The care staff is tremendous. Example: At a crowded holiday party, I walked my mom across the room for an activity without her walker because it was so bulky. I didn't want her to hit people with it while walking. When the activity was over, I helped mom up, and a staff member spotted us from 50 feet away and wheeled the walker over without being asked. That would never have happened at mom's former facility. The critical things in memory care are patience, kindness, friendliness, activities, appetizing food, no hurrying, and feeling like you are cared for, not like you are an inconvenient patient. Everything about [name removed], from the cleanliness to the smaller facility without confusing hallways to the open-concept where you can smell lunch cooking is built for the resident. But mostly it's the people. The activity director, the community engagement manager, everyone...they are all wonderful, and if they are not, they tend to self-select out. I would put myself in a place like this. [Name removed] gave my mom a much better life than she was having before. Unfortunately, my mom passed. But the evening she did and the day after, staff members were coming up to hug me, some with tears in their eyes. They really cared about mom and me.

Loved the place. Plenty of caregivers to go around. Peaceful w large lazyboy chairs. Personal chef prepares food in a kitchen located in the main room. Nice rooms. Looks a little less homey, more institutional but I like it.