Generations, LLC

Dad will move-in to Paradise Village in 3 weeks. So far the experience has been beyond belief. Staff is exceptional in every way. The facility is truly a cut above any other we've seen. It's only 4 yrs old & developers truly went outside the box with their concept & implementation. It's very friendly, clean, inviting and just a wonderful place for anyone to live. While it is expensive, it's certainly affordable & more reasonable than many lower quality facilities with less amenities. Dad will really get a "bang for his bucks. We really like that there is just a reasonable one-time community fee, no long-term contracts & occupancy is month-to-month. Mobility scooters & pets are welcome. The food so far has been exceptional. It's a gated facility & is very secure. It will take some time for Dad (and me) to learn our way around as it can be confusing. Dad is very exciting about starting his new life here. May have more info after Dad has lived here a few months

We chose Montage Hills over others we looked at mainly due to the location and affordable pricing. Overall the staff have all been very responsive. Limited dining experience.

Pleasant experience and glad to be here.

I toured Montage Ridge and it was nice. It ranked high on our list of possibilities. The staff at this facility seemed super nice and caring, but it felt a little less like a Community. The Community is a renovated hotel and it felt like that, the rooms just seemed isolated and not the feel of a cohesive Community.

Our family had an in person tour and we thought it was a fine experience - there was quite a bit of construction going on in the general area - there was a lot of plastic everywhere. However that was not a persuading factor in our decision making. It came down to location and what was going to be best suitable for our loved one, this was a solid top choice to for us.

Other than the corporate office trying to add a surcharge when the contract stated no increase in price for a year, we love the care at Carmel Village. The surcharge has since been removed after us going to CDPH about it.

Overall, this facility is good. They do seem to be short staffed liked everyone else, but the care staff is great. Sometimes they're a little slow to respond, but again I think that's due to short staffing. The nursing staff is great. They offer diabetic care, which a lot of other facilities that we toured do not. Communication with the family is very good. Transportation is only a couple days a week and outings are few. I'm sure Covid has played a part in that. The food is ok, but the portions are small and not a lot of variety. Meal delivery to the rooms is often delayed. They are in the process of modernizing décor, which is nice. One suggestion I would offer is a smoother entry process after hours for visitors. Some facilities us a key fob system. Here you have to wait to get buzzed in and the wait is often longer than necessary. They do housekeeping once a week, but it's pretty quick. I wish it was a little more detailed and a deeper clean. They have a salon, but it's basic. Nail trims and other services are an additional cost. All in all, they offer good services for the value. I would recommend them to family and friends.

I think is a great property and community. I do think opportunities with the staff could be better, have to keep asking to get some things addressed multiple times. Cleaning his sheets and his room we have to end up cleaning after them several times. Overall is a decent experience, just a few things that could use enhancements.

All of the staff members are really good and super helpful. Our loved one does not really participate in the social activities but he really enjoys going down to listen to the live music entertainment. We do think the residents sometimes get a little to much sugar.

We really like the friendly staff and that was the very helpful to us with our families needs. The most beneficial part that we found it was very close proximity to our home so it was great for us as far as being able to visit Mom often. Would always recommend this to be helpful if is an option for your loved one's.

We have been very impressed with the care services so far, however there could be some improvements. The meals and dining service could be better it is not the best, and it seems like the activities are pretty repetitive so they could offer more of a variety. Also they could improve on their internal organization especially when it comes to the laundry service, our loved one has had things go missing and the house keeping.

They've been great. There have been just a couple little things here and there. For instance, we wish his bathroom was kept a little cleaner. But it's been great overall. They provided us with a lot of patience and support at the beginning of the transition. The staff is definitely still there for us and responsive. We just don't need them at that same level anymore. But If we do need something, they're always happy to step in and help. The food is good. He's warming up to the activities and enjoying what he does take part in. And they're good at encouraging him to participate.

We really liked Cherrywood Village but they had a very long waiting list and we needed something immediately.

It has gone through some change in ownership in the last year. It has been an adjustment for the families and residents. The nursing staff is pretty good to deal with concerns and questions over my loved one. I wish they could be more communicative.

Excellent first impression! Friendly professional.

It's only been a week but so far Carmel Village seems like a great fit for our family. Very caring staff.

Nice home, clean, good people. Pricing better than Lincoln Meadows by a long shot. Base pricing is very important because I can see mom needing extra care on a number of things, if not now, in the near future. Those extra costs will add up very quickly.

I like the staff and [name removed] was great and wonderful host. I was impressed with the decor and that classic car was cool. The place is a very secured building but doesn't feel like a jail. The bedroom was a good size and the yard wasn't too big. They do go on field trips which my dad would love.

My loved one is here currently and we had a few issues at the beginning but things are starting to work out. We finally had to go and make several meetings with the director in order to get it straightened out. My loved one wasn’t placed in the right area or assessed properly at the beginning, but seems to be a bit better now. They’ve told us that they’ve been trying to fix a few things from the previous management. The skilled nursing part of the facility is a lot better than the assisted living section and I think it was mainly a miscommunication issue. They have a lot more nurses and people involved and walking around in the skilled nursing side and they’re helping keep her properly medicated for pain. They have the same things all the time on the menu for dinner and then add on extras if you want it. Overall, if your loved one is properly assessed, then yes I would recommend them.

My mom is getting good care now in this community. I am happy I moved her here. There are lots of activities there when she feels like joining in. Everything stays nice and clean. There is a nice well-maintained courtyard area. The food is good although mom doesn't eat much.