CarDon and Associates

We have been happy with our experience at Copper Trace. My mother has felt at home and the service/care has been good so far. We had an unexpected transfer from assisted living to rehab due to a fall. Her care there has been good as well and she is looking forward to getting back into AL. The amount of activities available seem less than other places we considered.

This has been a good transition for my mother with her move this community. She is doing quite well. I got most of my feedback from my sister who is close to her, I don't live in the same state. From what I heard so far everything is going well. We are comfortable with the care they are providing her with. There are plenty of activities for the residents. The management is very accommodating with my mother special needs. This is a good fit for her and her needs. Hopefully everything continues to go in a positive direction here at this community.

Kelly was friendly and knowledgeable. I was able to see a few rooms which helped to determine what they have available. I was surprised that the apartments in the independent living building did not have stoves in the units. Also the bathroom is in the bedroom and the showers are retrofitted from a closet. It is very odd. The facility is older but for the price point probably what should be expected. It will not work for our circumstances but I appreciate her time.

This is a lovely looking community. From what I saw everything looked very nice and well maintained. The staff was kind. They were informative and answered my questions. It is a nice community, but the location would not have work for the family.

We really loved this place, however, the cost compared to almost comparable communities was higher. When we thought about the annual 4 - 5 % increase, it seemed out of our price range. Other than price, this community has everything going for it.

We looked here when we were looking for a place. It was a pretty nice place, and new. They didn't have any studios though, and that is what we were interested in.

I loved the rehab team! I was there for rehab after my surgery. The suite was very large and the staff was friendly.

I visited 2x but there are no assisted lvg rms open.The building was clean, the rehab rm was large,I think they could use more safe outdoor areas.

We brought our mother here after much deliberation. We are aware of the past issues within Carmel Care. However, the newer Memory Care Unit has been a very pleasant surprise! I was very skeptical, but [name removed] the new director and the nurses and everyone I’ve come into contact with has surpassed my expectations. They are kind and supportive! I am very happy we moved mom here! I truly feel safe with her here. I am a very frequent visitor and each time she has been clean, the room clean the halls clean the staff ready and willing to help! [name removed] is moms primary nurse and she is great! Thank you to all of you!!

I toured here in behalf of my loved one, and I really liked the community. I thought it was very cool, but the fact that there is no smoking on the premises was a no sale for my loved one. My loved one does still smoke, so that was definitely something that needed to be permitted no matter what community we chose.

I would say that my loved one is well taken care of but the cost is very high. The staff are kind and attentive and there are lots of activities for residents to take part in.

Altenheim has good costs and the care is okay. They are friendly and they do feed the residents with good food. Overall it's okay. This place isn't terrible, it's just that me and my loved one have had our own experiences here.

I did a tour with Copper Trace and the facility was nice, but I felt that it was a waste of my time. They did not have any availability at the time and knew we needed to place my loved one fast. I think they should have told me that up front before I made the drive, it was not helpful at all.

Our family had an in person tour and it just seemed very cold, they showed us one room and there were no people around. It was like all the residents were in their rooms with the doors closed.

Could be interested in 3 bedroom cottage. [Name removed] and I visited The Reserve at Hamilton Trace and met with [name removed] on Fri. [date removed]. We were positively impressed and are definitely interested in this place. Unfortunately, they have no openings for cottages. We toured one of the 3 bedroom cottages (main floor with large finished basement) and it was way too big for our needs. Great location with LA Fitness across the street and only a few miles to the Fishers YMCA. There is no meal plan. Restaurant style dining appears reasonably priced and charges are added to monthly statement. I asked [name removed] about food cost and she said that for apartment dwellers, $400 per month is allocated for meals and rarely do those folks exceed the allotment.

I looked at the Terrace which provided Assisted Living and Long Term Care options. The community was in a beautiful setting surrounded by trees, a lake and flocks of geese. They had Medicaid certified rooms, but were full at this time so my brother was put on a waiting list without a definite availability date. The Medicaid certified rooms were small and only semi-private.

My father is adjusting well since his move to this community, he seems to like it. He goes to mass on Sundays but does not really partake in the other activities they offer. He loves the breakfast, it is his favorite meal of the day. He does not like the meals on the weekends, though. He says that they are not as good because they have a different chef then.

Remember--you must be the advocate for your loved one. We placed my recently widowed sister-in-law in their care. We presumed the nursing staff would do a full-body assessment, but we were wrong. The open wound on her elbow was not dressed for the first two weeks she was in their care. (Even though it was bone deep and oozing.) The nursing staff wasn't even aware she had the sore! I had to be the one who addressed her need with the nurse. But when it came to a psych evaluation, that was done immediately, followed by subsequent "treatment" visits, for which she would later be billed. She was not told she would be charged for what she believed were "friendly visits".

This is a very expensive place yet the food is barely edible. We’ve been very frustrated as nothing has changed for quite some time. Also, for the elderly watching tv may be a big part of their day yet this place changed the service where they get less channels. It’s so sad because this facility is VERY expensive. One would think the food would be edible and cable service would be the best! We ask for changes but it’s like they dont care.

The only thing that worked was their physical therapy--scheduled baths not forthcoming, up to two hour wait for cns to answer help buttons, yeast infection not treated after many requests, food often inedible. When we went to check out, found a bag of someone else's dirty laundry in the bottom of the closet. Apparently very understaffed.