CarDon and Associates

This is a very nice looking place. The building itself is a bit dated, and the food leaves a little to be desired, but the care our loved one received here was excellent. They are very well staffed, there is always someone available to help when you need them. The community is a bit on the expensive side, however.

They are just excellent, very thorough! They are very efficient. They have excellent physical therapy. It's a regular dining room with table cloths. This is really nice, and they are building another wing on. It's real clean and they're really friendly. They are so helpful. They've got everything, the skilled nursing and the assisted living. They take care of her, and they have the special hydrabath so they don't get bedsores, and it's really, really, nice.

We toured this location when we were looking into care options for our loved one. This was a VERY nice looking community, and was our second choice. The rooms were a little smaller than what we were hoping for, and it was not located quite as conveniently for family members, so in the end we went with another community. But we were very impressed by what we saw here, and would recommend looking into it as an option.

My mother has been a resident of Hamilton Trace since May 2013. It is her third care facility in less than one year as her health continues to decline. The staff has been excellent. We have learned a lot in a year and now know what to expect and appreciate in nursing care. We have monthly care meetings so there is good communication between our family and the staff. My mom is very happy at Hamilton Trace. It is very conveniently located for our family so someone drops by every day to see Mom. I would definitely recommend it. I know several people who also have loved ones at Hamilton Trace. That means a lot to me too.

Our family had an in person tour, and the community was very very clean. However we did not choose the community because we did not really get a feeling that the encouraged the residents to get our of their rooms and be active. Another facility we toured was encouraging them, and interacting with the residents which was so good to see. The feeling with got with The Reserve is that if you are someone who really does not want to interact with anyone and just want to be alone, this would be the place for you.

My mom was in Rawlins house it was beautiful and the staff was so great. As she got worse they went out of their way to make sure she was taken care of and when things got harder for her they found ways to make sure she could get help if she needed it. That was one decision I will not regret... Thank you to all the staff...

The Lodge has a great home like feel. It has a very welcoming fire place as soon as you walk in. I've been looking for a community for my father and I recently tour The Lodge. The thing that stood out to me the most is the apartment; very spacious with a full kitchen. I went to tour later in the afternoon while they were having Happy Hour in their Pub. My father loved that feature! It's a small community that was not too overwhelming for my father. They had great variety of food in their dining room with a salad and soup bar. My father and I were able to have lunch and he decided the next day that he wanted to move in. What impressed me the most was the friendliness of the staff when we went by and how alert the residents were. We are moving dad next week!

There is a person in the Rehab Unit at Copper Trace that deserves recognition for her superior care of patients. She is kind, compassionate, and gives her entire self into caring for her patients. It is obvious that she truly cares for those she has in her care. Thank you [name removed] for all you do with a smile on your face.

We have had a good experience. The staff is friendly, Director of admissions was very easy to work with and explained all the policies and the evaluation process very well. We picked Altenheim based on staff, activities, services, location and cost.

My loved one is a resident at Altenheim. I'm not sure how often they clean, but could empty trash and sweep especially the hardwood floors more. Communication with the family is great. The move in process was smooth. From what I have observed, the food could be better. Each time I have been there, it has been cold. Overall, I would recommend the Memory Care unit to others.

It is all I need. If it wasn't I would leave. I have 4 children in the area. They wouldn't let let me stay here if I wasn't happy. It is my Home. As I told you we are like a family here with the staff and those who live here. We are there to talk to and help each other as much as we can. The community of Pendleton is also involved in showing that they care. Just this week an eighth grade class came to visit us. They made and brought beautiful throws for us. They stayed an hour to interact and visit with us. For Halloween the children will be knocking on our doors for treats. We have a great activities Director and we have time everyday together.

My mom is very happy with the staff. Her biggest complaint, and other residents, is the food. The fried chicken is not good, they use pressed turkey, the service is slow and if you aren't early enough they will run out of things. There have been times that my mom goes back to her apartment and has a bowl of cereal. She is one of the lucky ones that can still drive, so she can go out to eat if she doesn't go far. But the food is included for her almost $[removed] a month. They should be able to do better. She's been told that the menu comes from the "top". Of course they don't eat there. Also they took the chairs from sitting outside, where they can watch the cars go by, and want them to sit in an enclosed area. All they see there is the building. Food #1 problem and that's a big #1. Hopefully this will be read by someone who cares and can make changes.

The facility is attractive and clean. The staff is caring and capable. Their target demographic is independent seniors. While they do offer special care for those that may need it, they are somewhat limited with what they can do if the client is not mentally or emotionally sound. My mother's deteriorating condition quickly overwhelmed the staff. However, they really did well for longer than was probably best for them or my mother. I'll also take this opportunity to say how much I appreciated the help I got from Karen Marlatt at A Place for Mom. She was an invaluable resource and her experience and caring attitude were greatly appreciated.

Aspen Trace provides a safe, caring place for my loved one to live. The apartment is comfortable and the housekeeping staff work hard to keep things clean and inviting. My loved one enjoys eating in the dining room and visiting with other residents. They have recently hired a new activity director and we are hopeful more outings will be scheduled soon.

The staff are very engaging. My loved one has already made friends with other residents. I feel that my loved one is happy and safe. They do not offer a low salt diet to the residents, and this is something that could be improved upon. The delivery of meals in the dining room can be slow for the residents to receive their meals and then the food can arrive cold. There is bingo, music, and more for activities for the residents to participate in.

Our biggest frustration has been some billing issues, mostly because my loved one is cohabitating with another person. So splitting the bill has been an issue. Also, he had to be qualified to get a scooter, and it took almost a month to get that done. Initially there was also some lack of communication and teamwork between Aspen Trace and the VA, but that was finally sorted out. My loved ones seems to be more involved socially than he was at a previous facility and enjoys playing cards. So that has been an improvement.

Very clean facility with skilled living but no availability right now. Will be a talking point with family

I adored the cottages. I think the use of space is perfect and the set up cute. The apt are alright. Not as new and as good of shape but I love the balacony.

Cumberland Trace is a pretty new facility, only about a year old or so. I toured it while looking for places for my loved one. I did like it, I thought it was a very nice place, but I did choose a community I thought might be a better personal fit for my loved one

My tour of the community was done very well by the staff, they did a great job showing me around and answering all my questions. At the time I did the tour there were no available rooms and I felt that the location was a bit too far from my home and I wanted my mom closer.