Artegan LLC

Atrium Village is a HUGE facility. You get a very cooperate feeling from them from the second you walk in, it just felt cold. The facility is beautiful and has a lot of updates and fancy fireplaces. We walking into the memory care wing and it looked like it had not been touched by any of these updates and was painted burgundy and green. They said it just had updates but it did not look like it.

We do think the care services are getting better, in the beginning our loved ones medication was lost for a couple of days, but they were found and we do think they are improving on the services. Our loved one does say they are short staffed, which is pretty much everywhere now so sometimes it does take the staff a little longer to respond to her calls. Our loved one does say the meals are pretty good, and she really enjoys bingo. They also have movie nights and exercise classes going on.

We toured during Covid, so they wouldn’t let us in the main building. They just showed us an apartment. So it was very difficult to judge what was going on there. We didn't like that our loved one would have to walk over and get his own meals to carry back to his apartment. It definitely felt like assisted living, whereas where we ended up felt like truly independent living. Revel just didn’t have as many amenities / activities / ways to get people involved.

This community is average compared to other communities that I have experienced in the area. They are not exceptional. The food was great and offered a good variety. We chose this community because my parents wanted to live in the cottages in independent living .

Nice but woods just outside by the community area. Doors are not secured during the day. Nice rooms

The place is nice and it is a very good value. The food is average at best.

Look nice. The cottages look really good. I would like pricing. It's a little far away from me but worth looking at.

nice facility, rooms, not my type of environment.Remind me more of assisted living than independent living based on my observation in the lobby although they have access to the whole bldg. as well. I am not ready for assisted living yet! Wasn't too impressed with that. Also too costly and the the other facilities I toured was much better kept, rooms bigger and brighter, inviting . I think I will stick with Parkview, which one I don't know yet

Ok nice activities. Memory care area smelled. Director very nice friendly staff.

I think there is a lot of disorganization at Atrium Village. They do not return phone calls in a timely manner (if at all) and some things are just left hanging and not completed. It is a very nice clean facility with very friendly staff, but the organization of the business needs some attention from management.

I think the whole atmosphere is great. They took time to show you everything and they were kind enough to sit down and show you all they offered. Everyone was so nice and friendly.

Location was the best, but we didn't get the feeling of total comfort that we needed. Although in Memory Care, it seemed most residents were not at the stage of dementia our dad is now in. I was not convinced they could handle him.

ASSISTED LIVING ONLY

The place is really nice except for the 4th floor carpeting, it is nasty !

Based on our experience so far, San Marino Retirement Community can rethink their leadership. They could also staff the units appropriately to support their residents living there.

This tour did not go well as they did not get the communication from a Place For Mom that told them I had an appointment. A person there kindly showed me around, but then said they didn't have any rooms available

just okay. didn't seem compassionate. Seemed more about the business than the person.

We had the same first impression as the previous reviewer, and actually did place our loved one there for awhile. Everything seemed great when the resident doesn't really need their "assistance" Very much. Then everything changes and they just want to get rid of the problem. I think it stems from the top. The director there seemingly just wants to deal with any issues by making them go away - as in telling the resident/family they should leave. We were also not impressed with the care supervisor (I think they call it wellness center). Medication charts were not up to date, there was confusion amongst the staff. The individual care givers were nice enough but training seems to be lacking. I understand they are building a memory care/expansion now. I hope the wellness center supervisor isn't in charge of that. Those residents have even more needs, and I think it would be a disaster. We are very happy that Dad is out of this facility.

My mother in law has been a resident here for nearly 3 years. When she was transferred to the assisted living section; we were told that she was assessed at the highest rate. They lied. The services has gotten worse ; it takes 35 min. for them to take her to the bathroom. By that time; she is sitting in soiled depends. She is constantly being treated for UTI's. The aides don't treat her with respect. And, to top it off; they increased her fees $600+ additional per month. They said laundry is included: I wash her personal clothes; and all she gets is sheets washed once a week. They started charging her more for taking her to the bathroom (which HAS NEVER changed since she began living there)...They subjectively added points (which they hide behind instead of flat fees for services rendered) because she gets upset easily. Anyone would be upset if they take their time to answer her call. I even got a panic call from her because they left her in her room without any clothes on. I am constantly her advocate; I intervene on her behalf and always try for positive solutions. Last week the aide took her call button away; and threatened to take her cell phone as well.

When we toured the Atrium we were told of all the activities they do as the object was to keep the residents active and out of their rooms. The year my dad was there the activities leaved something to be desired; this is not the place for your loved one if they like to be active and socialize. There a few extremely nice people at the Atrium however the nasty ones out weigh the nice ones. On several occasions I was told I would get a call back and never did, I was left on hold and forgotten and stood at the desk while employees were texting on their cell phones. Worst of all and most alarming is it appears the staff is not trained for emergencies. My dad hated the Atrium and could not wait to get out of there. He is now in a wonderful facility that he loves and could not be happier. Do your homework before signing on the dotted line at the Atrium Village.