Artegan LLC

The staff at Atrium Village have been wonderful. They made a tough transition for my mom much more palatable. She was still in mourning for my Dad and was uprooted from her home to this Senior Living Facility. I didn't think she would come around so soon. The staff made that transition happen, all in 4 months time. [Name removed], the Executive Director there, is just like his name. A spiritual song that soothed my mom's spirit. He would send pictures of her smiling and enjoying the activities. He gave me comfort that my mom was in good hands and care. The staff were there to encourage her and to assist her. She went from not eating, to gaining 25 pounds. Communication with the family has been great. Me and my brothers get called often with concerns, like a change in her habits or hints for dealing with certain situations. They've been awesome, we love them! Mom is doing very very well.

It was a good experience overall. They seemed more homey & caring than the other facilities as well as being a bit smaller & less overwhelming for my Dad.They are currently experiencing a lot of turnover, especially with the kitchen staff. I'm sure this is an industry issue, but it has affected the quality of meals they are currently receiving.

The space is always active since there is so much going on all the time and so many different things to do. It is light and bright and the people seem genuinely happy here. They have big wide hallways, weekly housekeeping and the staff are very friendly.

My loved one and family have had a good experience with Atrium Village. The staff is kind and caring. Everyone is friendly. There are activities and meals provided to assist with socialization of the residents. This is a community we would recommend. While the facility is rather expensive, the staff is extremely accommodating and will work with you to try and meet your budget. There is a shuttle service, but it could use some improvement. Overall great experience.

I would recommend Fountain Court. Their prices are high, especially with all the add-ons, but they might have standard prices when compared to other places - I haven't checked. I think their staff is great, though there seems to be a high turnover.

We had a really great experience with the Sales Director, and the move to Atrium Village was so easy. My dad was able to tour before we signed the lease, and he was really excited to transfer. The inside of the faciity is beautiful. After moving dad in, some of us sat by one of the firepalces to just catch our breath and relax. My dad is making friends and playing pool almost everyday. He was assisgned a "buddy" for the first month to show him around and do things with. They became fast friends and he joined us for dinner, in Dad's room the last time we were there. They grab each other when it's meal time and check in one one another. There are activities that I still have to nudge Dad to go participate in , but there is literally a full calendar of things for him to do daily. Dad is on the Assisted Living side, which we are really happy about, but wish it wasn't so segregated. There is a different calendar of activities for the Assisted Living folks, so my dad is limited to the number of people he can mingle with. Other than that, we love that we don't have to worry about Dad taking his medication, and he tells me people are in and out of his room all of the time. Everyone is so kind, and all the employees are pleasant and know my Dad very well. There is a Nurse Paractitioner that visits twice a week, to see the residents and is already getting to know my Dad. There is a really nice therapy room, and my Dad goes several times a week, it's like a gym membership to him. They also coem to his room to work on his memory and he loves the attention. Lastly, the website showed an outdoor, inground pool but it does not exist. We were really looking forward to Dad spending the summer at the pool. Other than, that we are 100% happy with the move to Atrium Village and really proud of Dad for being so adaptable.

Atrium Village was too commercial and didn't seem like "home", and we witnessed the bingo instructor yelling at a resident when we were there for our tour.

We had a tour with Normandy Park Assisted Living. It was a really great tour, but unfortunately it was not in a location that we could manage.

They try to make things right but some of their floor staff is negative and not helpful but others are great.

I toured this community and it was good. It's clean and everyone was friendly. The surrounding area isn't as nice as some of the other places, as far as the neighborhood. The apartments seemed a little bit smaller. But overall, it was pretty good.

My loved one seems to like the food. They offer a lot of activities, They are very reasonable, they have a lot to offer, and it's very good value for money. It's a very nice place. They always have something going on for the residents.

My mother is in memory care, she is in a secure area. The staff needs to do better with memory care, I believe they could improve with the care or get more specialized staff for the memory care patients. The food is good, the place is nice and clean.

This was my first time in this situation and having to look for a community. This was a good community and a good tour and the community was nice. I just had to find something that fit in my loved ones budget.

This is a perfect community for independent living. It is easily accessible and they are very accommodating. It covers all my loved ones needs but it is very expensive and I feel like may be priced to keep certain populations out. They have activities like arts and crafts, holiday celebrations, choir practice, games and more for the residents to do to stay busy. There is a lot of general interaction between the residents. They also have a salon with a barber and they do hair and nails for the residents. They also have a very sensitive and an appropriate response to covid and it was handled excellent.

Our family had a virtual tour and the experience was fine, but it was hard to get a really good feel for it since it was not in person. The lady we worked with was super helpful, she had great communication. Everything was transparent and the location was very convenient.

Recently, the director has given her resignation. She hasn't said why, but I suspect it's because of management of the facility, because there's been a shortage of staff. Staff have actually mentioned that they're working overtime several days a week because there isn't enough help. Some meals that are delivered to the rooms are being missed. The response time to the pull cord calls after about 5:30 in the evening throughout the night is a horrible turn-around time. In my opinion, that should be the prime time for response, because a call during that time means something is wrong. But 45 minutes to an hour is not uncommon. On the good side, things are opening up a little. The lady who runs the hair shop opened her shop up again last week, so all the women are happy they can get their hair done again. Cleanliness is good - I've not noticed anything I would not want to see when I go in. They come around once a week to clean the apartments, and they come around once a day to empty the garbage. They could be a little better about window tracks and stuff like that - they tend to stick and are hard to open. But in general it's pretty good.

overall I think this is a great community. The staff is very friendly and they answer all my questions and they will keep me updated if I ask. I would recommend this community to others

I would recommend to check out this community. Some of the staff don't communicate well with each other or me. I feel that some staff are not trained about what they are doing. I get confused due to getting different answers from the staff. Overall I am happy with this community. Most of the nurses are going above and beyond to assist my loved one.

The COVID environment has made it hard. The community was going to start bringing the activities back, and then a staff member tested positive. So the residents had to be back in isolation, and it has been a long period of time. The community has done a great job with the COVID situation. The community has been shut down since March. The residents are able to go outside for socialization for residents to meet each other. The staff is there to take care of the residents any time of day. The food is good to bad. If an independent living resident falls, then the community calls 911 for assistance. The dining room tried to reopen and then the residents were placed two at a table, and it was hard for the residents to communicate and meet each other. If the residents want something different to eat, then the residents will have another option. The food is currently being delivered to the rooms of the residents. The housekeeping is provided, but the kitchen floor isn't mopped. My loved one has said that the staff has been great, responsive, and friendly. The care services are available to choose from a half-hour to an hour depending on what your loved one needs.

It is a very nice place to live. It is a great location, it is close, within walking distance, to restaurants, shopping and other amenities. They also have a bus to take you places. The food is fine, not wonderful but it is okay. They have a nice area out back with a fountain for residents to use. They keep the outside well manicured, plenty of places to walk a pet. They do try to accommodate resident requests.