Woodland Retirement and Assisted Living Community

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

My loved one had a lot of difficulty with the administration team. My loved one felt that they weren't getting what they needed from the community and administration. The staff all walked out on one shift. The community as a whole was short staffed. The food wasn't cared for by my loved one or by me.

Very disappointed in Woodland in Lacey, WA. My parent has only been there for less than 3 months. Still waiting on new carpet and linoleum in apt. Something floating in water carafes at dining tables. Concerns brought to management three times; no change. Three wounds on parent's back from putting patch at wrong place and tearing the skin, over and over again. Billing problems since day one. Never any answer from ANYONE regarding bills. Receiving statement on the second of every month, but due on the first, resulting in late charges. Waiting for pro-rated rent, since parent in facility for only 13 days first month there. Medications and showers not on consistent basis. Very upsetting and would NEVER recommend this facility to anyone!

We had the difficult decision of moving my parents into an assisted living facility, they were 88 and unable to live on their own any longer. We were set to tour several facilities but after touring the Woodlands we found the prefect home for mom and dad. The staff has become like family, they are so caring and they have personalized the care my parents receive. My dad passed away a few months after they moved there and the compassion that the staff showed my family was more than I could imagine. They cried with us, helped us through the process and have been so compassionate with my mom helping her to adjust to her new life without my dad (they were married for almost 70 years). I wish I could give a 10 star rating! I highly recommend the Woodlands to anyone that is looking for an assisted living facility!

I was very pleased with facilities at Bonaventure. I think all my parents needs could be met. Clean, comfortable and apartments are very nice.

[Name removed] is the absolute best to meet with! Very helpful & gave us some good tips.

My mom had been in an assisted living place in Texas for 4 years and never left the apartment. She was a total shut in. Her husband passed and we moved her to woodland. I told them she was a shut in . They had to take her meals to her. And give her her medication. With in 3 months she was going down for breakfast every morning. She has made a few friends. She is much more independent and friendly. I chose woodland for her because I felt and saw the compassion and care when I went for a tour. I spoke to some of the people living there and they had nothing but good things to say. Since then I have gotten to know lots of the staff and I love them all. They go above and beyond for you. Mom is happy and doing well. She is 84 and will probably out live us all. Thank you Woodland...

My brother has lived at the Woodland Community for three months and is so happy there. The staff treats him like family and go above and beyond to make him feel welcome and included. We could not be more pleased. Working long distance with [name removed] has been easy and pleasant. We are grateful to Woodland and hope to make this his home for years to come.

Nice facility but it was not the right fit for my Dad

My family toured this facility. We met [Removed], the director, and she graciously showed us around the facility and explained how everything worked. She showed us 2 different modeled rooms and they were very, very nice. The kitchen and appliances were full sized, the food they fed us was very good, and we were able to order off a menu and get exactly what we wanted. They showed us the game room, a kitchen where they do cooking classes, and we learned that the residents can actually bring their family members in and cook meals for them. We were able to see the second floor that opens up to the bottom level and it’s in a big circle so it’s almost like an indoor walking path. Everything was so nice and clean, it smelled good, and the residents were very welcoming. They have a library and a celebration room for the Eucharist, which was nice because our family is Catholic. They provide transportation to church on Sundays as well. We were going to move our sister in but weren’t able to, to no fault of the community. This place really was just wonderful and they went above and beyond for us.

I loved this facility. When you walk in, the first thing you notice is all of the pictures of the residents in the halls. It's from when they were younger and it was very nostalgic in a good way. They had little mock gift shop fronts in the halls as well. No one would ever get bored here. There are so many places to go and look around. It was really lovely. It's so big, open and friendly. The only bad part I have to say is that it's expensive and they have a large community fee. The other big issue is that they don't work with Medicaid. Without the pricing, I would definitely recommend this community.

We had a very nice tour here and we had all our questions answered and got to see all around the community. The staff was very professional and friendly but we felt that it was a bit pricy for the amenities they offered.

My mom is really enjoying living here. The staff is so friendly very prompt when you ask for something to be done. They are kind and attentive very personable. The community is clean well kept the temperature is always comfortable. The food always tastes good but is never very hot. I would definitely recommend the community.

My dad passed away but he was at Woodland for a short time. He started to go downhill when he moved in. From what I saw they took real good care of him and the staff did all they could for him. They were good a nice community for the care that was needed.

My parents have been there 2 weeks now. Staff super helpful, maintenance helpful, building clean and while not luxurious very homey and nice. I would definitely recommend a walk through to see if you think your "old people" would enjoy this space.

Woodland does not accommodate people with a pureed diet. [Removed] was very sweet. She didn't waste my time and apologized that she was unable to let mom come there.

The staff at this community are very caring. We like that the community is clean and maintained. The meals do need some improvement. they offer my father activities, but he is just settling into the community. I would recommend this care that is given and the good value to other families for the care of a loved one.

This is a great contender in our search for a place for Mom. It holds a high place should our preferred choice (a different place) be somehow shown to have some quirk that may not work out for us.

I like the care that my mom has received at this community. the staff are so very caring and helpful to her needs. The community is beautiful and very clean. They do offer her activities for when she is able to participate. The care if outstanding and we would recommend the care and the value to other families needing good care for the value.

My mom resided at Woodland for a very short time period and during her stay the caregivers, nurses and office staff were all very proactive to make her stay as comfortable as possible. They also communicated well with me regarding her care and needs and worked closely with hospice. I was grateful that she was not alone, while I was not able to be with her. I wish she would have had more time to enjoy the activities and to make friends, but unfortunately her end stage COPD did not give her enough time to do so.

For the most part I am very pleased with Woodland by Bonaventure. I am quite disappointed with their failure to provide vegetarian options for my Mother as was promised. This may become a reason she will have to find another facility. If that issue were satifactorily met I would give them a superb rating!!