Woodland Retirement and Assisted Living Community

They provide the care that is needed at a reasonable cost at this community in a very clever fashion. They have activities like book clubs, music, themed weeks like cruise ship week and more for the residents to do to stay busy and active in the community. They always have a huge list if you want to be active you can be very involved.

On our initial tour everybody was very friendly and we needed to get our loved one moved in fairly quickly and the staff members really bent over backwards for us. They just went above and beyond to accommodating our needs and get everything lined up.

This is a very nice community but it was more on the expensive side.

Overall they've done very well. It's a pretty good place, but they're totally understaffed, and their follow-up would be a 2 on a scale of 1-5. They have all the things you would expect, a hairdresser, housekeeping, and the place is kept pretty darn clean. The problem is they don't have enough people to get stuff done. So maintenance is starting to fall behind.

For someone who doesn't need a lot of care, it's a good place to be retired. But the more care that your loved one needs, the harder it is for them to provide the necessary services. They seem to be somewhat understaffed. They mean well, but they don't have the ability to take care of all the patients who have the highest needs in the way they would like to or in the way you would like them to. The staff is stretched pretty thin. My loved one had no real complaints about the food, and they offered a lot of activities. So for people without medical needs who are fairly independent, it's a good place to be. But the more care that your loved one needs, the less able they are to provide it.

The Food is the worst by far. It takes forever to get your food and it is never prepared as it should be. The activities are good and they have a wonderful activities director that knows the residents by name. With a new director in place, there are improvements.

My loved one had a lot of difficulty with the administration team. My loved one felt that they weren't getting what they needed from the community and administration. The staff all walked out on one shift. The community as a whole was short staffed. The food wasn't cared for by my loved one or by me.

Very disappointed in Woodland in Lacey, WA. My parent has only been there for less than 3 months. Still waiting on new carpet and linoleum in apt. Something floating in water carafes at dining tables. Concerns brought to management three times; no change. Three wounds on parent's back from putting patch at wrong place and tearing the skin, over and over again. Billing problems since day one. Never any answer from ANYONE regarding bills. Receiving statement on the second of every month, but due on the first, resulting in late charges. Waiting for pro-rated rent, since parent in facility for only 13 days first month there. Medications and showers not on consistent basis. Very upsetting and would NEVER recommend this facility to anyone!

We had the difficult decision of moving my parents into an assisted living facility, they were 88 and unable to live on their own any longer. We were set to tour several facilities but after touring the Woodlands we found the prefect home for mom and dad. The staff has become like family, they are so caring and they have personalized the care my parents receive. My dad passed away a few months after they moved there and the compassion that the staff showed my family was more than I could imagine. They cried with us, helped us through the process and have been so compassionate with my mom helping her to adjust to her new life without my dad (they were married for almost 70 years). I wish I could give a 10 star rating! I highly recommend the Woodlands to anyone that is looking for an assisted living facility!

I was very pleased with facilities at Bonaventure. I think all my parents needs could be met. Clean, comfortable and apartments are very nice.

[Name removed] is the absolute best to meet with! Very helpful & gave us some good tips.

My mom had been in an assisted living place in Texas for 4 years and never left the apartment. She was a total shut in. Her husband passed and we moved her to woodland. I told them she was a shut in . They had to take her meals to her. And give her her medication. With in 3 months she was going down for breakfast every morning. She has made a few friends. She is much more independent and friendly. I chose woodland for her because I felt and saw the compassion and care when I went for a tour. I spoke to some of the people living there and they had nothing but good things to say. Since then I have gotten to know lots of the staff and I love them all. They go above and beyond for you. Mom is happy and doing well. She is 84 and will probably out live us all. Thank you Woodland...

My brother has lived at the Woodland Community for three months and is so happy there. The staff treats him like family and go above and beyond to make him feel welcome and included. We could not be more pleased. Working long distance with [name removed] has been easy and pleasant. We are grateful to Woodland and hope to make this his home for years to come.

Nice facility but it was not the right fit for my Dad

My family toured this facility. We met [Removed], the director, and she graciously showed us around the facility and explained how everything worked. She showed us 2 different modeled rooms and they were very, very nice. The kitchen and appliances were full sized, the food they fed us was very good, and we were able to order off a menu and get exactly what we wanted. They showed us the game room, a kitchen where they do cooking classes, and we learned that the residents can actually bring their family members in and cook meals for them. We were able to see the second floor that opens up to the bottom level and it’s in a big circle so it’s almost like an indoor walking path. Everything was so nice and clean, it smelled good, and the residents were very welcoming. They have a library and a celebration room for the Eucharist, which was nice because our family is Catholic. They provide transportation to church on Sundays as well. We were going to move our sister in but weren’t able to, to no fault of the community. This place really was just wonderful and they went above and beyond for us.

I loved this facility. When you walk in, the first thing you notice is all of the pictures of the residents in the halls. It's from when they were younger and it was very nostalgic in a good way. They had little mock gift shop fronts in the halls as well. No one would ever get bored here. There are so many places to go and look around. It was really lovely. It's so big, open and friendly. The only bad part I have to say is that it's expensive and they have a large community fee. The other big issue is that they don't work with Medicaid. Without the pricing, I would definitely recommend this community.

We had a very nice tour here and we had all our questions answered and got to see all around the community. The staff was very professional and friendly but we felt that it was a bit pricy for the amenities they offered.

My mom is really enjoying living here. The staff is so friendly very prompt when you ask for something to be done. They are kind and attentive very personable. The community is clean well kept the temperature is always comfortable. The food always tastes good but is never very hot. I would definitely recommend the community.

My dad passed away but he was at Woodland for a short time. He started to go downhill when he moved in. From what I saw they took real good care of him and the staff did all they could for him. They were good a nice community for the care that was needed.

My parents have been there 2 weeks now. Staff super helpful, maintenance helpful, building clean and while not luxurious very homey and nice. I would definitely recommend a walk through to see if you think your "old people" would enjoy this space.