Bonaventure of Lacey Senior Living

Very nice tour. [names removed] spent quality time with us and We appreciate all their knowledge and input.

Very nice tour. [names removed] spent quality time with us and We appreciate all their knowledge and input.

The staff is really friendly, the community is clean and the food is good I would definitely recommend this community to others. This is a great community

Staff is good but the management is not good. They do not return calls and have horrible communication. I had issues with them not returning calls to my insurance company which caused late payments. The whole thing has been a total hassle.

I am responding to [name removed]'s [date removed] review and am providing my own review of Bonaventure of Lacey. [Name removed] was intentionally left off the family contact list and I commend Bonaventure management for referring her to family contacts instead of releasing personal information. I also appreciate the Director’s call immediately after this incident to let me know what had happened and seeking my input. More importantly, I can provide this feedback about Bonaventure of Lacey. My mother and father moved in during the fall of 2019. Mom has early stage Alzheimer’s and Dad had just been diagnosed with terminal cancer. Bonaventure management took extraordinary steps to accommodate both in assisted living, including when Dad was in hospice care. Staff, and especially the med tech’s, were especially compassionate. Dad passed away in his room at Bonaventure and Mom has since moved out of state to be closer to family. Mom appreciated her stay at Bonaventure especially after Dad’s passing. Based on this positive experience, my mother and father in law moved to Bonaventure two months ago as they were no longer able to stay in their home of 30+ years. Again, management and staff have responded to their needs. Mom is now in memory care and Dad is in assisted living. Staff and management work with Mom, Dad and their caring family to ensure the right care is provided while always preserving their dignity. In summary, I highly recommend Bonaventure of Lacey. My uncle, mother and father in law currently live at Bonaventure. Accommodations are nice, food is healthy and good, the community is friendly, and staff are responsive and truly caring.

First of all, this is the first bad review I have ever left on social media. BEWARE of placing any loved ones in this facility! I had an issue with the front desk being dishonest with me this morning, and expressed my concerns about how my mother was being treated. In addition, they moved both my mother and father to a different room today, and failed to notify me of this move. I can only imagine the stress that my parents are currently under. The Director called me and told me to never call the facility again, where my elderly parents are living, because I was rude to her staff. I calmly asked her if she would like to hear what happened from my side of the story, and she said that she did not care! I called back in order to speak with her supervisor, and she hung up on me! Apparently, one cannot express concerns about their loved ones without serious backlash!

First of all, this is the first bad review I have ever left on social media. BEWARE of placing any loved ones in this facility! I had an issue with the front desk being dishonest with me this morning, and expressed my concerns about how my mother was being treated. In addition, they moved both my mother and father to a different room today, and failed to notify me of this move. I can only imagine the stress that my parents are currently under. The Director called me and told me to never call the facility again, where my elderly parents are living, because I was rude to her staff. I calmly asked her if she would like to hear what happened from my side of the story, and she said that she did not care! I called back in order to speak with her supervisor, and she hung up on me! Apparently, one cannot express concerns about their loved ones without serious backlash!

We had an elderly couple in the Lacey center for about 6 months and their care was dismal. Frequently no one would come up to empty his catheter bag, he fell 6 times and was hospitalized each time with staples in his head. The management sells the place like crazy, but the care team is understaffed and under trained. HIPAA privacy violations every day, cross contamination with bloodborne pathogens, no gloves worn, etc... AVOID AT ALL COSTS, AND THE COSTS THERE ARE THROUGH THE ROOF. $13,000/MONTH WAS THE FEE THEY WERE CHARGED.

My mother and father moved to BV in 2014. The care they received started out well but gradually deteriorated. It might be an OK place for independent living, but they have really fallen down in assisted living. It got to the point where it did not feel safe. She moved out in June 2019 to a better and nicer place. She feels safe now and the food is better. BVs food was usually cold and grade B ingredients. First impressions are great at BV, but the facility is not maintained well. It’s a big corporation, so profit is their number one concern.

We were very impressed with this place. We went back to talk with [name removed] some more & my brother was just waiting for [name removed] to call him on Sunday to discuss a little further.

Simply was not the place best suited for our parents but still seems like an amazing place, quite the buzz. While waiting I saw the reception staff sincerely caring for their residents. It is very clear who the first priority is, the resident in what appears to be a very caring environment with many happy residents.

Very nice facility. They are very open about past problems at the facility. The cost and the community fees kept us from choosing this place.

They increased monthly fees without proper notification since my wife was a wheelchair patient stating she .needing two to assist her in her daily care needs.YET...They dropped her twice requiring sutures on right leg...second fall fractured her hip resulting out of pocket medical charges of $1,400.00 plus ambulance charges, Later I found out that their nursing and therapy credentials where revoked...They lost many of her clothing... They lost her wedding band and a small finger ruby ring....Bathrooms were poorly cleaned....Structure, although plush, was like a penitentiary...Little therapy activity other than a large TV screen. Laundry was poorly structured...Clothes throwen in a heap in closet...Extremely disatisfied....

The people who work there are angels. Like I think they might be literal angels. Especially [name removed] and [name removed].

After reading the reviews of Bonaventure of Lacey I cannot help but comment. My parents lived there in assisted living for almost a year. We too were taken in by the sales pitch and promises, which are the only thing giving Bonaventure a 4 star rating - the people who have only toured the place. If you read the other comments carefully, please note the lower ratings of the ones whose parents have actually lived there. It was not a safe environment for my parents. I had to constantly monitor them and make sure their needs were being met. The workers are generally caring, just grossly understaffed. They (sales) promised, as described, in another review, to escort them, help them and more. But they simply do not have the time. My Mother regained at least 30 percent of her mental faculties after moving out of there - and she has dementia. Seriously check out every aspect and make sure you have the time to visit and monitor on a daily basis if you are considering Bonaventure of Lacey for a loved one who is not independently functional.

This one is also on the top of our list. I is rather large and I am concerned that mom might get lost. Heck I would. [Removed] was spectacular and is very enthused about having mom come stay there. Going to take mom to see what she thinks.

OUTSTANDING... but likely outside of our budget.

My husband was there for 2.5 years. They never followed through with promised service improvements. The administration was very difficult to deal with. The food kept getting worse. Staff turnover was constant. There were never enough aides or techs and they were poorly trained. The outside and indoors looked beautiful, but underneath the shell- yuk. I finally decided that enough was enough and brought him home.

My mother was here for 4 months and I have no complaints about the staff or the facilities... but the management not only lacks follow-thru, but at times short-staffs the residents... leaving one person to get 200 residents ready for a meal or bed. The management also fails to follow-thru with financially critical information if you are using Long-Term-Care insurance to help cover the cost of your stay. I finally had to rent my mother an apartment and hire a 24/7 caregiver because she was not getting the advertised level of care.

My loved one was not at the Bonaventure of Lacey Senior Living facility for very long, but even so I do not have anything to complain about. It is an average facility and I can not think of any improvements.