Westmont of Pinole

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Some of the staff were great and some were no so great. Resident's medication needs were not priority. Some of the staff told my mother that they weren't there to provide those kind of services. The food was good and they offered a variety. We chose this community because a couple years ago I visited this place and the people seemed friendly and nice, the location was close to my home, and I was at this point familiar with it. I would not recommend this community if you needed a higher level of care because they were unable to provide the care that my mother needed. You almost need a lawyer to get through their legal department.

Extremely dissatisfied with my father's brief stay. I wanted someplace with 24 hr. care availability while he gained strength after a hospital stay. They took a deposit and a full month's rent in advance with the understanding they would reimburse for services not provided after a brief, interim stay. After 9 days, I returned my dad to his previous living facility. I received a partial reimbursement for medical care not provided. Payment was not honored when the check was deposited. Beware of the business practices of this facility. When we arrived the unit I had toured didn't have any furnishings as viewed. Care received was adequate once the studio was made livable (after additional expense to purchase use of a bed.) After removing my dad from the facility, I asked for a copy of his care plan and after leaving, found I was provided with another resident's care plan.

It was very nice and I had a good tour guide.

We toured this nice community. It was acceptable and It was clean. The staff was helpful and they answered all of our questions. They focused on my mother not us which was nice. They were accommodating to our needs they were very friendly. We just needed something closer to us. And they were a little more expensive here.

My mom is enjoying the environment. It has been going well. It is what she needed and we are satisfied.We chose them because of the staffing it was the right fit. The food is fine, mom is happy and not complaining. She is definitely participating in the exercises and other activities. We have no complaints, I see the community is in order and I don't see anything bad when we visit. It has been nice for someone to manage her medication, which is helping her condition to be more better. .

The Pinole Senior Living was a very nice community. The facility was clean and maintained well. The tour guide that took me around was friendly and knowledgeable. It was a good experience, but not the best for my loved one.

I was not very pleased with this community and the things I was told during my visit. The main thing I was concerned about was the lack of staff they had. At night time they only have two workers on staff for over thirty eight residents and that would never be okay with me. I was done after I had heard that and found another facility with better quality of care for my mother.

My aunt has lived in this community for over a year now and I have seen a lot of improvement since she got here. The staff is very friendly and takes great care of her. It is clean and smells good when I visit.

I am blown away by how caring and compassionate the staff is. They work hard but are so gentle and loving. The food is great and I know first hand because I have eaten a lot of the food. Along with the daily activities they also do weekly outings. A few places I have seen them go to recently is the Japanese Tea Gardens in Golden Gate Park and the Marin Headlands to overlook the Golden Gate bridge and San Francisco. Anyone would be lucky to have their loved one in this community.

Overall, the experience with Pinole SR. Village has been quite good. The place is clean, attractive, well-sited, and quiet. The staff seems friendly and caring. The cost is quite competitive and is one of the few places that we have seen that offers a break if the resident's income is below $32,000/yr. One of our primary concerns was with the management, most of whom are relatively new-the facility has a reputation for high mgmt turnover. However, those in charge seem to be competent and caring and, hopefully, in it for the long haul. But they seem to lack a sense that one person is in overall charge, though I admit that my concerns were dealt with quickly. Also, the activities, while good, are somewhat limited, especially after 5 pm, and Sundays seem to be unstructured, or scheduled activities do not take place. And often the weekly schedule is not posted on time. But these are minor concerns. We are not looking to move my mom.