Merrill Gardens at Rockridge

We've had a very positive experience, and we feel very lucky Merrill Gardens at Rockridge had space available. We did our homework, and some of the other places we looked into were a little scary. I like the layout here. The staff is professional and does more than I was expecting. The facility is very nice, and the dining room is as nice as any country club. I really like the neighborhood - it's very pleasant, with shopping and restaurants close by. It could not have worked out better for us.

The staff has been wonderful. They offer a variety of activities. They are a really wonderful, and welcoming community. They are always responsive, and interactive with my love done, and other residents. They seem to value the residents. I have nothing but good things to say. I picked this place because of the location, cleanliness, and overall the building is lovely.

My mother lived at MGR for nearly 2.5 years, [dates removed] She thrived there. The social aspect alone really made her blossom: she never missed a meal, because sitting with her friends was so appealing to her. The food was always good. The restaurant staff were friendly, personable, and accommodating. There were issues with delays answering calls for aides. Each resident wears a lanyard with a call button, and there are call buttons installed in the rooms and bathrooms, but there can be a delay up to a few hours sometimes. That was discouraging. The monthly cost was not small: started out about [price removed] for the 1-br (a perfect size for her), and rose to [price removed]. On reading other reviews, it reminded me of the horror that was the move-out process after my mother passed. The manager at the time was incredibly unhelpful (e.g. didn't point out that I could use the trash bin on the first floor) and at no time did she offer condolences, either in person nor with a simple card. Shocking.

They were very caring, everyone there. They truly cared about the people who lived there. The building was very nice and clean, which is one of the main reasons we put her there. It didn't feel like a facility. It felt like a home.

We chose Merrill Gardens because it was modern and bright, it is a dog friendly facility, and the overall atmosphere and the location as well for us. She has a very nice 1 room apartment that is large and spacious and she has a large patio off her apartment. The director and the community relations director are very personable and friendly. I would absolutely recommend them to others who are looking.

It was beautiful. I really liked the facility & I had an excellent tour guide.

My husband and I are doing very fine here. A lot of what we’ve liked has been location and we’re closer to family here, which means we get to see them a lot. We’ve been very pleased with the meals because of their variety and it’s been served well. There are a core group of foods that are available and they have 3 new entrees, a new soup, and a different dessert every day. They aren’t mammoth portions but we don’t really need that anyway. We have 2 rooms with a full sized kitchen, a washer and dryer, and we’re quite comfortable with the space. We’re quite pleased with the whole arrangement. The staff is easy to communicate with and seem knowledgeable and we actually had a “town meeting” to go over fire drills and other information. The staff was very cooperative with showing us what we needed to do and they’ll take complaints to make sure everything is going okay. They have exercise every morning at 10 and another one usually in the afternoon that you can go to that has music. There’s a happy hour every Friday where they serve wine and there’s someone that comes in that will play the piano and have a sing-a-long with music that we all know. We have no complaints concerning the cleanliness and the housekeeper that was assigned to our floor has been very awesome. The thing I like the most is that she even changes the bed for me because I have trouble doing it myself. There are things they’re still working on but they’re still very new and they’re doing a good job. I would recommend them and even our kids talk about moving in.

Merrill Gardens at Rockridge was the best fit for our memory care needs. It is a beautiful and clean community. Our friend loves to eat and the food is very good here. They offer a wide variety of healthy choices, the meals are well balanced. There are plenty of activities for the residents that can and wish to participate. It is in an urban setting and they have a common patio area with a view of the bay. There is also a rooftop terrace with a garden and an amazing view for the residents to enjoy. I would recommend Merrill Gardens at Rockridge.

Lovely new apartments and definitely has the beat of the local Rockridge neighborhood. Also the community members appear to be varied and engaged. Definitely not the typical suburban, cookie-cutter senior facility. Was quite refreshing compared with so many of the other places we have seen. Also like the idea that all the units are independent living and the assisted care is added in, so assisted living residents are not separated from everyone else.

This place was a win for my mom. She loves being here she is doing very well. The food is wonderful in fact that is one of the major reasons why I chose this place and the location as to where it is to my house. The community is brand new everything is clean and updated the staff is friendly and encouraging. The communication between myself and the staff is great. I honestly have no complaint and would highly recommend them.

For the most part, everything is going just fine! Our only issue is that, since it is a new facility, the staff are still in the process of finding ways to become more efficient, but this is to be expected. It's been a bit of a bumpy road so far, but the experience has been good.

They are a new community and they did not have a lot of things there. It was a rough start when they were opening during our first week of having my mom moved in. While my mom is getting adequate care, sometimes their staff are untrained and they are not coordinating together. I also see they don't have enough activities. Most of the staff are pretty good for the most part. The meals are so great, it is the best part.