Belmont Village Albany

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

My father is a difficult one but a great dad. He had a major fall a few months ago and after rehab, we found Belmont Village in Albany. I worked with [name removed] on his admission process and you couldn't have a more knowledgable and compassionate person to assist through this difficult time - especially since I live on the East coast and was not able to meet in person. Dad has been getting great care. He likes the food. He has referred to Belmont Albany as "The Mink Palace" because the amenities and the architecture is so nice.

This is a storage unit for seniors. The staff is not only inattentive but neglectful. The head of "wellness" could not point us to the nearest ER. My relative's toilet overflowed and it took 48 hours for anyone to notice even though he was leaving his room in his underwear to use the hallway bathroom. Once Covid hit, no one was in to clean his room for weeks. It was only when our outside caregiver was allowed in that we discovered how filthy it was. Was my father in danger here? Not immediate. But was he well taken care of? No.

It is related to the university so they offer more lectures from professors, The food was average and they offered a variety. The community was lacking color design, the amenities were okay but not great. I would recommend the community for others to consider looking at.

Belmont Village is a pristine community and was always very clean. The staff constantly wore gloves and washed their hands. Everyone on staff was super friendly as well. We feel like we got lucky with this community! They are on the expensive side, however it was definitely worth the price. They have a lot of outings like going to the movies available for the residents to participate in. The care giving and nursing staff were excellent. It is truly a wonderful place to put your aging loved ones.

Belmont Village delivers a product that is above the competition. My father was a resident at a competitor facility for 2 years. I have toured 4 other facilities in the area and the physical design is smart, recognising some of the mobility issues of senors. The food offerings gave you options for tasty grab and go food or a sit down restaurant style meal....The staff are exceptional....never seen so many hugs between staff and residents. My mother resides at Belmont for a short term Respite Stay recovery from a broken ankle....the furnishings provided by Belmont are top notch. The facility is modern in design with lots of light, open seating area in hallways. The Executive Director helps break the Concierge for lunch breaks.....gets to touch Residents and Family Members on a daily basis....true hospitality!

Our experience has been a very positive one. We have lived here since they opened in 2017. The services that come included with the cost of the apartment make it very comfortable for our budget, and there's many interesting activities every day and to people befriend. The food is my husband's favorite part of living here. Fortunately they have a staffed fitness center and several exercise classes. We are independent but we feel safe knowing the nurses center is always staffed as my husband needs a little reassurance with his condition. It was hard to leave home but now this is home.

Don't be fooled by appearances. Yes, Belmont Village is nicely appointed and lovely to look at. However, in my opinion and from first-hand experience, the care is substandard. At one point, the rooms were not being thoroughly cleaned. Found out later that many of the cleaning staff had quit as had management personnel. Not worth the money.

Really nice facilities with the best fitness center of any facility I have toured.

Met with [name removed] for a tour and got financials. It is a lovely place, but [name removed] is checking with her head nurse to see if [name removed] would be considered with his extensive care needs. Not sure [name removed] would be comfortable there. We will see him on Monday and talk to him about it in case they would accept him.

My family and I have experience with other facilities. What I really liked about this community is that I never really see anyone sitting alone or unattended. The staff here is great and when I walk in, the nurses will come right up to me and let me know everything that’s going on. They pay attention to little details like they noticed that my Mother needed some more pajamas. I like that they call me with any little thing. For activities, they go to the movies, have music entertainment come in, they do art projects, and they try to stimulate the mind. I would recommend this facility to other families.