Vitalia Senior Residences Westlake

When it comes to the meals prepared the quality of ok and with the dining service the younger staff are not well verses in serving meals. The food comes out sporadically and not at all once for a group dining together. The cost is scaled to the different levels of care. Based on the experience we have had so far with Vitalia Senior Residences, we would recommend them to other families.

. It is nothing like I was told when I met with the sales people. No one ever has the answer to questions. They do not have many activities. You have to wait forever in the dining room. The healthcare workers never seem to want to be bothered and most of them are agency and when you ask a question they answer is always "I don't know I'm agency". The director of wellness is rude and the memory care side is even worse. I would never recommend sending a family member there and I am looking to move them

I think that they seem to be short staffed and so I feel that my loved one did not get the attention and care that he should have for the amount of money that we were paying.

We chose Vitalia Senior Residences because out of the facilities I toured, this one definitely felt like the best fit. The staff were good, I liked the administrator, and the layout is very nice. There is a community feel, feels like one big family. The common areas are very clean but they did not stay on top of cleaning the rooms, but they were very short staffed just like everybody else. I would recommend them to others looking, I think they will be great once they are properly staffed.

We chose Vitalia over others we looked at because it is newer, very clean, they had lots of activities provided, and the meals are chef prepared. There are not set times for the meals, so you can go to eat whenever. They have a great variety on their menu to choose from. The hallways are huge and well lit, the decor is tasteful. They have a pool on site that they use for therapy and they occasionally have pool residents. It is a very nice place and my dad has been happy with his experience.

Beautiful facility but it stops there. Personnel do not regularly answer call buttons, putting mom's life at risk. This has been such a disappointment. Even after calls to the Executive Director, there has been no improvement. Add to that, the invoices have had multiple errors and still not fixed. I don't think an accountant could understand them. Wish we had chosen another facility.

I think it's a very nice, accommodating facility. They had good, supportive rehab staff. The head administrator was really nice. I really liked her. She bent over backwards to help us meet my loved ones needs at the time. We were there for respite care, so they provided a furnished room, and it was very nice. It was much nicer than other facilities I looked at in the area. Their therapies were excellent and lived up to their good reputation. Vitalia contracts with a company called Fox Rehab, and they have therapists that are allocated specifically for Vitalia. That's the main reason we went there. My loved one had some quirky eating preferences at the time, and all she would eat was grilled cheese. I appreciated that at a time when she just wanted to be home but couldn't be, that they made her a grilled cheese every day. There was a patio off her room, and especially because of Covid restrictions, she loved to go out and sit. And then we could visit her on her patio, which was really nice.

Seems like a nice, new place, and the person we talked with was very pleasant. It also seemed, though, like they weren't totally clear on their policies, practices or capabilities. Interaction was also less personal than the other places we looked at.

This place was gorgeous! So many active, well cared for people and the staff was definitely "Over the Top". I was ready to move in here myself!

Beautiful facility. loved the dining room