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Brookdale Gardens at Westlake

27569 Detroit Rd, Westlake, OH 44145

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Brookdale Gardens at Westlake community exterior
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street view of Brookdale Gardens at Westlake
Laurie M - Loved one of resident/client
5.0
Feels like home community.

It's a relief to know my mom is in safe, reliable hands. The management and staff at Brookdale are friendly, accommodating, and responsive. If you're considering a community for your love one, I would highly recommend Brookdale.... Read more

Read all reviews

About the facility Brookdale Gardens at Westlake

Exchange your daily burdens for customizable care services and engaging activities when you live at Brookdale Gardens at Westlake. Located near downtown Cleveland and just two miles from the picturesque shore of Lake Erie, Brookdale Gardens at Westlake offers residents an abundance of gorgeous views and city-like amenities. Meanwhile, the trained caregivers here assist with everything from medication management to other activities of daily living, such as bathing and dressing. They can also coordinate health care services with outside providers. Before moving in, each resident receives a comprehensive assessment to determine which specific services are needed to help them thrive. Along with providing the right balance of care, the staff manages residents’ meals, as well as chores like housekeeping and home maintenance. Best of all, the caring team is available 24 hours a day, seven days a week to be alerted to any emergencies, and an alert system is also in place to promote safety for all. Throughout the community, residents can take advantage of a variety of perks and colorful spaces. Reserve the community room for private parties and events or book appointments at the beauty/barber shop. Postal services, a fitness center, and a library can also be used...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Brookdale Gardens at Westlake is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Gardens at Westlake

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Brookdale Gardens at Westlake

Community Details at Brookdale Gardens at Westlake

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas

Vegetarian


Reviews for Brookdale Gardens at Westlake

4.3
Write a Review

Cleanliness

4.4

Friendliness

4.3

Meals & Dining

4.0

Care Services

4.4

Activities

4.5

Staff

4.3

Value for Cost

4.2

Overall Experience
26
5
2
1
3
Date Submitted
6
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37
Reviewer
3
22
10
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Care Received
37
1-20 of 37 reviews
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5.0
Laurie M - Loved one of resident/client
Assisted Living
September 30, 2022
Feels like home community.

It's a relief to know my mom is in safe, reliable hands. The management and staff at Brookdale are friendly, accommodating, and responsive. If you're considering a community for your love one, I would highly recommend Brookdale.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

4


5.0
Kristin R - Loved one of resident/client
Assisted Living
September 30, 2022
Parents New Home

I had a great phone call discussion about the community first and that led to a fantastic virtual tour. More family and my father toured in person and everyone liked it. Al facilities are expensive but this one feel manageable. Pleased so far.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


3.0
anonymous - Toured community
Assisted Living
August 2, 2022
Verified Review
Community Tour

I didn't like Brookdale Gardens at Westlake. It felt dark and gloomy. And I didn't like the room they showed us.

Response from Brookdale Gardens at Westlake

August 9, 2022

We appreciate you taking the time to visit and are sorry to hear you feel this way. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.


4.0
anonymous - Loved one of resident/client
Assisted Living
May 19, 2022
Verified Review
Certainly would recommend them

The Brookdale Gardens community is very clean and the staff members are very friendly, but sometimes there is a delay in services or when our loved one pushes their button for assistance. Also sometimes the communication is lacking. However we would recommend this community to others, they absolutely love the meals and dining service they said the food is excellent with full complete meals and different choices. They also have plenty of activities available for the residents.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

5

Value for Cost

5


5.0
Charles C - Resident/client
Assisted Living
May 4, 2022
Verified Review
Great place to live

I could not praise this community enough. I really like being here so far. They have activities like bingo, poker, movie nights and more for the residents to do to stay active. They have a men's group that I am interested in also, they have various speakers that come in and music performers that come in about once a week. Things have been going well, I am very pleased so far.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
anonymous - Loved one of resident/client
Assisted Living
April 28, 2022
Verified Review
Very helpful and homey

When we were looking for an assisted living place our money was all tide up in our loved ones home and we were kind of at a loss. However the Brookdale Gardens community was the only one suggesting we get a bridge loan which really helped us out. One way or another they were going to help us out, they were so accommodating and we appreciated it. The activities are still somewhat limited but that is still due to some covid limitations and staffing shortages but it is not their fault. The staff members get a 5 plus, they are so friendly. Our loved one really enjoys the meals and dining service and loves her apartment it is beautiful. The value for the money is very good.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


1.0
Colette K - Toured community
Assisted Living
February 7, 2022
Stay Away!!!!!

Place is falling apart. Management is poor. Most nurses and aids are agency that have not been properly trained. I heard good things from the last owner but not true for current company.

Cleanliness

1

Friendliness

2

Meals & Dining

1

Care Services

1

Activities

3

Staff

1

Value for Cost

1

Response from Brookdale Gardens at Westlake

March 1, 2022

We appreciate you sharing your feedback and are sorry to hear you feel this way. We are committed to continuous quality service and care and will be reviewing your feedback with our management team.


2.0
anonymous - Loved one of resident/client
Assisted Living
October 19, 2020
Verified Review
Not Friendly to Families

My mother felt she had better care here, than at other communities. I would tell my friends not go to this community. The staff didn't treat me well. My loved one fell while in the community, and had to be taken to the hospital and didn't return. My loved one's spouse couldn't remember where their spouse went. I had to go stay with my loved one. The community didn't like me being there, and they were rude to me during this time. I ended up getting an outside agency to stay 24 hours a day with my loved one. The Gardens doesn't have any type of memory care. The food wasn't good as well.

Cleanliness

2

Friendliness

1

Care Services

4

Activities

4

Value for Cost

1

Response from Brookdale Gardens at Westlake

October 28, 2020

Hello, thank you for your feedback regarding our community. You are correct in that our community only offers Assisted Living. If a resident develops the need for services that exceed our scope of care, such as those that would be provided in a special Memory Care neighborhood, this would be outside the scope of care for the community. Although it appears that our services no longer matched the care needs of your loved ones, we are pleased that your mother felt it was the best care she received. In regard to our team members not treating you well, on multiple occasions we had to address with you inappropriate behavior to our team members. We have a responsibility to protect both our residents and our team members. If you have further concerns, please reach out to the community’s Executive Director.


5.0
Chris - Loved one of resident/client
Assisted Living
August 21, 2020
Thank you Gardens

The time has come for my father to accept help on a daily basis at 80 years of age. We talked about his options and decided on Gardens of Westlake. Gardens was our first choice due to our positive experience with my father in law who lived at Gardens some 10 years ago. Though we were apprehensive due to the COVID pandemic, we called and set up a virtual tour of several available apartments with [name removed] who is their director of sales. [name removed] found the perfect apartment for my father with a private patio facing the beautifully wooded property at Gardens. When we arrived, we were greeted and welcomed with open arms to the Gardens community. Every employee we met was courteous and professional making the move a pleasant experience despite the pandemic. All Garden employees were wearing appropriate personal protective equipment and treated the pandemic very seriously. I feel we are in great hands here and I'm looking forward to seeing my father thrive at Gardens at Westlake.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

4

Value for Cost

5

Response from Brookdale Gardens at Westlake

August 25, 2020

Thank you Chris for the great review about the Gardens at Westlake Senior Living! We are happy to hear that our team was able to assist your family and Father during this transition. Our team strives to deliver an excellent experience, and we are glad you found this to be the case with you and your family. Thank you!


1.0
jpol63 - Loved one of resident/client
Assisted Living
August 13, 2020
Very Disappointed

Beware the Gardens at Westlake: If you are looking for a safe, reliable place for your loved ones and an ethical, honest management team, I would steer clear of the Gardens of Westlake and any facility owned by Spectrum Retirement, LLC. In March of 2020, my grandmother passed away after several years as a model resident. I visited her at The Gardens of Westlake several times and was always happy to find my grandma enjoying life and her friendships with the outstanding staff there. When the time came to vacate her apartment and remove all of her belongings, I was shocked to learn about the plan the parent company, Spectrum Senior Living LLC proposed and insisted on following. ,They exposed my family to unsafe move out conditions, lied and broke their contract by hiring undocumented and unlicensed movers who dumped all of my Grandmother’s personal items into a Pods container in the parking lot in 90 degree heat., All of my grandmothers jewelry (Including her wedding rings) was stolen from her room during the move-out process. Despite assurances beforehand by Spectrum Retirement, LLC that the Garden’s management team would personally oversee the move- out with a professional service under the guise of COVID-19 protocols, no one showed up as promised except for a local and unlicensed team of two day laborers who were contracted for at the last minute. Spectrum Retirement, LLC would not allow even one family member in full safety compliance to be present while unsupervised day laborers handled the move of my grandmothers possessions. On the day of the move-out, one of the day-laborers , in a fit of rage, (cruelly subjected a whole wing of the residence and the residents to a profanity laced tirade. Knowing well how professional and caring the staff of Gardens at Westlake is, I am sure they must have been outraged and saddened by Spectrum’s mis-handling of our family ‘s last days as part of the community. This experience made a mockery of Spectrum Retirement LLC’s stated corporate values of Integrity, Respect, Excellence and Stewardship. Be careful of this place and keep a close eye on your loved ones and their possessions.

Cleanliness

4

Friendliness

1

Care Services

1

Activities

3.5

Value for Cost

1

Response from Brookdale Gardens at Westlake

August 17, 2020

Hello, thank you for your feedback. We regret that you experienced difficulty and frustration in moving your grandmother’s items out of the community. We are equally as disappointed in the contracted moving company and those they sent to represent them that day. We have encouraged you to submit this information and feedback to them, including a request that you file a formal complaint with the local authorities, particularly related to any items you believe to be missing. As of this date, you have not done so. Our community only contracts with appropriately licensed and documented companies, so your statement to the contrary is wholly untrue. The move was coordinated in line with our SafeMove program, with specific guidelines and instruction provided to your family in advance. This program was established in compliance with guidance from the CDC, and federal, state, and local healthcare authorities to ensure the safety of our residents and team members, as well as uphold the environment we’ve worked so hard to maintain. Based on the events from this day, we believe we acted in your family’s best interest and followed all of COVID-19 protocols and processes. We cannot be held liable for another company’s actions. Upon move-out, your family reiterated how happy they were with the care your grandmother received at our community. She was a wonderful resident and we are lucky that she called the Gardens at Westlake Senior Living home. We wish you and your family peace and comfort during this time.


0.5
anonymous - Loved one of resident/client
Assisted Living
August 10, 2020
Beware of the Gardens of Westlake

Beware the Gardens at Westlake: If you are looking for a safe, reliable place for your loved ones and an ethical, honest management team, I would steer clear of the Gardens of Westlake and any facility owned by Spectrum Retirement, LLC. In March of 2020, my grandmother passed away after several years as a model resident. I visited her at The Gardens of Westlake several times and was always happy to find my grandma enjoying life and her friendships there. When the time came to vacate her apartment and remove all of her belongings, I was shocked to learn about the plan the parent company, Spectrum Senior Living LLC proposed and insisted on following. They exposed my family to unsafe move out conditions, lied and broke their contract by hiring undocumented and unlicensed movers who dumped all of my Grandmother’s personal items into a Pods container in the parking lot in 90 degree heat. All of my grandmothers jewelry (Including her wedding rings) was stolen from her room during the move-out process. Despite assurances beforehand by Spectrum Retirement, LLC that the Garden’s management team would personally oversee the move- out with a professional service under the guise of COVID-19 protocols, no one showed up as promised except for a local and unlicensed team of two day laborers who were contracted for at the last minute. Spectrum Retirement, LLC would not allow even one family member in full safety compliance to be present while unsupervised day laborers handled the move of my grandmothers possessions. On the day of the move-out, one of the day-laborers , in a fit of rage, (cruelly subjected a whole wing of the residence and the residents to a profanity laced tirade and was untested to boot! Knowing well how professional and caring the staff of Gardens at Westlake had been, I am sure they must have been outraged and saddened by Spectrum’s mis-handling of our family ‘s last days as part of the community. This experience made a mockery of Spectrum Retirement LLC’s stated corporate values of Integrity, Respect, Excellence and Stewardship. Be careful of this place and keep a close eye on your loved ones and their possessions.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


5.0
Robert Morris - Toured community
Assisted Living
July 22, 2019
Verified Review
Review of Gardens at Westlake

We greatly appreciate having the opportunity to meet [name removed] and spend time earlier this week. You are a superb representative, indeed an ambassador for the Gardens of Westlake. In the event our circumstance permits us to resume our decision of joining the Gardens community, we will certainly let you know. Meanwhile best wishes and warmest regards, [name removed].

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Jo - Resident/client
Assisted Living
July 19, 2019
Verified Review
Review of Gardens at Westlake

Help is gracious and helpful. Meals are great! Entertainment is always fun. Enjoys Happy Hour. I have many friends with residents and staff. I think it's a wonderful place to live.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
R. Ziemnik
Assisted Living
April 29, 2019
Thanks for the entertainment

I enjoyed listening to the comic who provided entertainment on [date removed].

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

3

Response from Brookdale Gardens at Westlake

May 6, 2019

Your satisfaction is our top priority. Thank you so much again for your feedback! We hope you have a great day!


5.0
Christina Polson - Loved one of resident/client
Assisted Living
January 27, 2019
A Gem of a Senior Community

In just a few weeks my mom will be celebrating two years as a resident at The Gardens at Westlake. I remember well the process of visiting area senior communities, evaluating her options and selecting the place where she felt most comfortable, most “at home.” When [name removed] showed us around on the day of our first visit, and we looked out over the beautiful natural wooded landscape, Mom and I turned to each other and exclaimed, “Oh my gosh, this looks just like home!” As the day went on, we began to appreciate the friendliness of the residents, the staff, the optimal size and the welcoming atmosphere in all the common areas. We left with an appreciation of the delicious meals, the attention to detail, and the fun and caring spirit that was a common thread among the staff we met. In the years since that day, we have come to know many of the staff well and consider them friends! We see the fun-loving spirit and creativity that goes into the special meals, the holiday events, the weekly excursions and activities for residents. We are delighted with the efforts of the head chef, [name removed], to provide delicious and nutritious meals and even go the extra mile when someone has a special request, as Mom did, for a certain kind of pie at Christmas. We appreciate the extra effort the entire staff displays to decorate the dining room for special meals, and the lobby for holidays. It didn’t take long for Mom begin speaking of [name removed] and [name removed], who wear many hats, as if they’d been long-time friends. Before long, Friday’s “Happy Hour” had become one of the high points of the week! What makes the Gardens at Westlake so unique and so desirable is hard to define, but a certain esprit de corps elevates the living experience here. And, as advertised, “This place feels like home!” This resident and her family members are grateful for the quality of life and the quality of care provided by the Gardens at Westlake!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Toured community
Assisted Living
January 26, 2019

Loved this facility....beautiful.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Kim Fitz - Loved one of resident/client
Assisted Living
December 16, 2018

our tour was very pleasant and informative. Maintenance was very helpful especially at move in. Nursing and caregivers were very helpful and treated my father in law very special. Kitchen staff helped him and treated him with kindness. Billing was very helpful. Front desk was always pleasant. I never had a second thought about the decision to move them there

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Brookdale Gardens at Westlake

January 23, 2019

Hi Kim, thank you so much for your positive comments about Gardens at Westlake Senior Living! We're pleased to see that you and your father in law enjoyed your tour with us. Until the next time we meet, take care!


4.5
Peggy - Loved one of resident/client
Assisted Living
April 20, 2018
Gem in Westlake

The facility is spotless. Staff is amazing - friendly - helpful - knowledgeable - accommodating. Responsiveness is immediate to any question. Highly recommend.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

3.5

Response from Brookdale Gardens at Westlake

April 23, 2018

Peggy, we are so happy to read such a great review about Gardens at Westlake! We appreciate your recommendation of our facility!


5.0
anonymous - Toured community
Assisted Living
December 11, 2017

The tour went very well and the staff were very friendly and answered all my questions. They had a unit available, and they were sensitive to the time constraint on my family in getting both parents into an assisted living residence. We decided on this facility.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Beth E. - Industry reviewer
Assisted Living
September 27, 2017
Outstanding staff!

The staff is wonderful! They go above and beyond to provide the best care to the residents and their families. The facility is clean and staff is friendly. They also value the community and host special events for anyone to attend. Can't say enough positive things about Gardens at Westlake!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


Viewing 1-20 out of 37 reviews

Neighborhood around Brookdale Gardens at Westlake

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Frequently Asked Questions about Brookdale Gardens at Westlake

Brookdale Gardens at Westlake offers 1 Bedroom and 2 Bedrooms. Learn more.

Brookdale Gardens at Westlake has received an average review rating of 4.3 based on 37 reviews. See all reviews.

Call (440) 871-6578 to reach a resident at Brookdale Gardens at Westlake.

To reach a resident at Brookdale Gardens at Westlake call: (440) 871-6578



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.