Fairmont of Westlake

The permanent Staff was very nice and helpful. There were a few issues with meals, quality of care and activities but I believe it was due to temporary staff on duty while permanent were on vacation. Better supervision may have been needed when temps. are working.

Attended their fall concert. Lots of activities for the residents and lots of nice employees. Food was also very good.

We chose Fairmont of Westlake because of the location but also after meeting with the staff we really clicked with them and thought they were all great. It is also a very safe and beautiful facility. We like that they offered a smoking area as well for the residents. The staff were awesome and very attentive. I would definitely recommend them to others, I think it is a great place to live.

My mother just turned 80, and has been living in a private room of the independent/assisted living section of Fairmont of Westlake. My mom is wheelchair bound and has early stages of Dementia and Alzheimer's . However she has found several good friends during her time here. My Mother moved in July 2021, and we have been very impressed with the consistency of the entire team here, even during a management change, Covid Waves, and juggling the daily demands of operations. My mom misses being home, but she is aware of how well she is being taken care of. My dad is able to easily visit my mother every day, and he can also eat meals with her during the lunch and dinner services if he wants. I live 400 miles away, but I can always call the staff for advice and updates on my mom and I have also had great reassurance via email & during my in person visits every 4-6 weeks. That this is the best place for my mom!

I recently toured this facility, and was very impressed. I'm looking for a place for my parent (somehow me in the future) and decided to tour. The staff appeared to be engaged with the residents, and the residents I saw seem to be happy. They have a walking club, which would be good for my dad, and an area that has birds which is very relaxing. A positive experience.

My first impression was "family". Everyone knew residents by name and family members names. This a true extended family community.

Nice Place, nice feel, great property & views. Quiet setting in a central location.

[Name removed]was WONDERFUL in showing me the beautiful facility and letting me know of all the great activities that are there. She was very patient and understood my feelings of considering this big life event change. She was very knowledgeable and resourceful.

My mom really likes it there, other than the fact that when she rings her buzzer, sometimes she has to ring it several times before somebody responds. When she orders food to her room, sometimes it takes three hours to get there. It seems they might be short-staffed. But the staff they do have are great. Everyone is very friendly and nice. The food is great. And the facility is clean.

Brighton Gardens has been awesome, we are so blessed and grateful to have found them. They have been absolutely accommodating to everything with our mother in law and she can be a tough cookie. Their communication has been wonderful especially when it comes to her medical care. They leave everything wipe open. They did a great job helping our loved one transition from independent living to assisted living and now she has settled in wonderfully.

Brighton Gardens of Westlake is a lovely facility. visually, it is very pretty as well. everyone that my loved one and I have met have been very kind. the staff and management who are there are all great and extremely friendly; but there just aren't enough people. I would make this choice again, but just like every other place, they are having staffing issues and trouble filling positions. Because of this there have been times when my loved one had to wait a while to get assistance. that aspect isn't good, but when they do come they are very helpful. I would still recommend this community to others. I just feel that if they were fully staffed, the services and care would go from good to wonderful.

We are pleased with Mom's care. She loves the staff, the food and has made many friends.

[name removed] spent an hour and a half talking with me and showing me around. She was wonderful!!!! I am not sure about the size of the units. Care sounds wonderful!

The exterior of the community is very clean, however when it came to the house keeping for our loved ones room that was very poor. Brighton Gardens was great before the pandemic, but once the pandemic hit they completely isolated everyone including our loved one to their apartment. This had caused his health to decline, and months later they called us to say they were starting to do psych testing and that he needed to be moved to memory care. We did not agree due to the recent isolation and asked if they were any physical or mental changes and they said no. When we moved him out his apartment was a mess, the bathroom was filthy and the toilet water was grey. They also gave us his medication in a garbage bag.

Our contact ([name removed]) did a good job of seeking out our needs and providing info. We didn't choose this community for our relative, though, only because we identified a place that we thought was a better fit for him.