University Senior Living

[Name removed] was very outgoing and friendly, helpful, introduced us to lots of staff. They pay their staff well. What impressed me was while touring, one of the staff's toddler came waddling along exploring. I asked if staff was allowed to bring their children to work, Mom said no, but that her husband was on the night shift and brings the daughter along to switch parenting duties. The fact that the couple worked at the same place meant that they were paid well, or somewhat well! The residents were interesting and the place had lots of perks, but not as many as Story Point. This place was limited in room choices but was much closer to town.

We didn't integrate very well, as far as an adequate care plan. We liked that they had tier levels of care, that's why we chose them, and we are on the highest level of care, but they aren't all trained to provide for the level of care. They do their own training here. They are a little understaffed as far as the nursing staff, and have been trying to hire a new nurse since before we moved in, and the caregivers aren't well trained. The food isn't great, she hasn't been happy with the food, and I haven't been impressed with it either. When I bring up the issues, they do make an effort to fix things. When we first came we didn't get an orientation package at all, we don't know who to ask for what. It's a pleasant environment, some of the staff have tried really hard to step up, but individuals can only do so much. In the first month I was there, I was physically there every single day to make sure things were done.

Too many problems for my parents at University Living to list, including incorrect administration of meds. The for-profit, distant corporate office model is generally not a good one for this kind of operation. Certainly true in this case.