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The Westland House

36000 Campus St, Westland, MI 48185

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Lauren - Loved one of resident/client
4.0
Overall a nice community

The staff members are friendly and nice to work with, and have been very nice and patient with our loved one. The meals and dining service seem to be pretty good. When it comes to activities they have bingo, arts and crafts as well as a hair salon which is really nice. Out of other communities in the area this one is definitely the most reasonably priced. However the house keeping could definitely be improved especially before a resident moves in.... Read more

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About the facility The Westland House

The Westland House is the most affordable licensed Assisted Living in Westland.

The Westland House offers a unique combination of apartment living and personalized supportive services that help prolong the health, well-being and vitality of our residents.

Because The Westland House is fully-licensed by the State of Michigan as a Home for the Aged, we are accountable for the quality of our staff and services. Meaning our care staff are our employees, not a 3rd party care provider.


Private apartment
Three complete meals
Afternoon and evening snacks
Medication administration
Assistance with dressing, bathing & grooming
Toileting assistance
Hourly staff visits
PT/OT (contractual services)
?
Tuck-in services
Daily room cleaning
Special programs & activities
Memory classes
Beauty salon & barber shop (contractual services)
24-hour emergency response
All-inclusive rate with NO hidden charges
Price guaranteed!

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.

Pricing for The Westland House

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Toursat The Westland House

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25
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26
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Amenities at The Westland House

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Kosher
Low / No Sodium
No Sugar

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Full kitchen
Kitchenette
Ground Floor Units

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Property Convenient to Public Transit
Resident Parking Available
Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Indoor Atrium

Recreational areas

Movie or Theater Room
Piano or Organ

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Live Musical Performances
Activities On-site

Reviews

for The Westland House
3.0(30 reviews)
Write a Review
Cleanliness

3.3

Friendliness

3.7

Meals & Dining

4.0

Care Services

2.8

Activities

2.6

Staff

3.7

Value for Cost

3.0

Overall Experience
6
9
4
3
8
Date Submitted
9
21
22
Reviewer
0
23
6
0
Care Received
30
1-20 of 30 reviews
Sort by

3.0
Anonymous - Loved one of resident/client
Assisted Living
March 16, 2023
Verified Review
Not Good for someone who needs more care

I would say if your parent needed more care, this may not be the place for you… If their parent was fairly self-sufficient, they would do "OK" there. I have to say that they did call if there was something wrong. But a lot of the things, that they said they would do were ignored on a lot of occasions. The administrative staff were very friendly, and told us a lot of what we wanted to hear, but I did not have a lot of faith that things were being done as they were supposed to be.

Cleanliness

4

Friendliness

No data collected

Meals & Dining

3

Care Services

3

Activities

No data collected

Staff

No data collected

Value for Cost

4


4.0
Lauren - Loved one of resident/client
Assisted Living
February 15, 2023
Verified Review
Overall a nice community

The staff members are friendly and nice to work with, and have been very nice and patient with our loved one. The meals and dining service seem to be pretty good. When it comes to activities they have bingo, arts and crafts as well as a hair salon which is really nice. Out of other communities in the area this one is definitely the most reasonably priced. However the house keeping could definitely be improved especially before a resident moves in.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4

Response from The Westland House

March 3, 2023

Thank you for your review. I agree with you on our housekeeping. We've had issues finding good housekeeping staff. We are currently recruiting for a new housekeeping team and recently hired 2 wonderful new housekeepers. Needed progress is being made in this area. Thanks again for your feedback. We cant improve unless we are aware. these honest and candid reviews are helpful.


1.0
Anonymous - Loved one of resident/client
Assisted Living
February 10, 2023
Verified Review

The sales person [name removed] who we dealt with gave us a lot of information that was false which we had found out once our loved one moved in. Everything they said would be provided offered, expected, even just briefly mentioned to us was false, Only good thing was the meals and dining service.

Cleanliness

2

Friendliness

1

Meals & Dining

5

Care Services

1

Activities

No data collected

Staff

1

Value for Cost

1

Response from The Westland House

March 3, 2023

Thank you for the candid review. I'm sorry to hear your experience wasn't what you expected. I am one of the owners and Id like to hear Please feel free to email me your contact info so I can hear the details of your concerns and address issues. I receive all the emails from our website so email me through the website and I will reach out to schedule a call at your convenience.


2.0
Scott - Loved one of resident/client
Assisted Living
February 9, 2023
Verified Review
Nice community but needs improvement

When it comes to the quality of the care that seems to be good but we have had a lot of problems with mediation management. For the value it's just right in the middle there is not much going on at the moment. We are hoping the activities improved with their new hire. Our loved one is also not happy with the meals - we think the preparation might be fine but the meals overall are just not good.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

3

Staff

4

Value for Cost

3


1.0
Michele - Loved one of resident/client
Assisted Living
January 21, 2023
A truly horrific experience.

My mother was there for 2 1/2 months. The care was substandard. I got her out of there as soon as I realized it was not getting any better. Administration avoids or passes the buck . I would absolutely not recommend this place, regardless of any aesthetic renovations they may be making. The actual care is severely lacking. DO NOT BE FOOLED by the rosy walk through picture they are painting . That is to get you in there. Think long and hard and please need my warning.

Cleanliness

No data collected

Friendliness

No data collected

Meals & Dining

No data collected

Care Services

1

Activities

1

Staff

1

Value for Cost

1


5.0
T S - Loved one of resident/client
Assisted Living
December 30, 2022
GREAT

Wonderful tour experience, they may not have granite counters but they have staff that cares tremendously about all your loved ones there. They met all our expectations and more. Our tour was simply spectacular

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Westland House

January 27, 2023

Thank you for the feedback. We try our best to deliver good consistent care in a comfortable environment.


4.0
anonymous - Toured community
Assisted Living
December 21, 2022
Verified Review
Tour experience

I thought The Westland House was going to be the perfect fit for my loved one. They took us into the bedroom and the window in there was from the floor to the ceiling. For some reason she was worried about falling out of the window, so that was the only drawback, it kind of freaked her out.

Response from The Westland House

January 27, 2023

I'm sorry the window worried your mom. its too bad we didn't have something on the first floor for her. Sadly all of the upper floors have at least 1 ceiling to floor window. thank you for the thoughtful review even though we weren't a fit we value the feedback.


2.0
anonymous - Loved one of resident/client
Assisted Living
October 24, 2022
Verified Review
Not a good experience

To all future families considering assisted living - you need to understand the different between what exactly assisted living is and what is not! Even what you see as being advertised may not actually be the case, it may not be happening and meet the expectations your family has.

Cleanliness

3

Friendliness

3

Meals & Dining

4

Care Services

1

Activities

1

Staff

3

Value for Cost

2

Response from The Westland House

January 27, 2023

I'm sorry it wasn't what you expected. we do our best to be transparent about the level of care we can provide which is governed by the state of Michigan. In some cases, for safety and regulatory reasons, we are forced to move people to a higher level skilled nursing facility. Our goal it always to try and care for our residents ourselves. However its not always possible. I am happy to hear more about your specific situation should you want to share with me. I can be reached at The Westland House 734-326-6537


4.0
anonymous
Assisted Living
October 14, 2022
Verified Review
Our Experience at The Westland House

The general care is fine. However, they dropped the ball big time on meds, and my person one has been without hers for two months, which has caused big problems. There are absolutely no activities, within the facility our outside of it. They don't offer any transport if residents need to get anywhere. The cost is pretty average. The meals look great. The staff is nice. The place is clean and well kept. There is a lot of good there, but it's just not working out for my person.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

3

Activities

1

Staff

4

Value for Cost

4


4.0
James - Toured community
Assisted Living
September 21, 2022
Verified Review
Review for The Westland House

It was a nice place but the location was a bit further. It was a largerplace. They did not offer, the care services that my loved one needed.


4.0
Anonymous - Loved one of resident/client
Assisted Living
September 13, 2022
Verified Review
Review for The Westland House

My loved one, has received expert care and is in a good environment for their situation. My loved one seems to be thriving there and we feel confident that they are being well taken care of.

Cleanliness

3

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

5


1.0
anonymous - Loved one of resident/client
Assisted Living
September 13, 2022
Verified Review
Would not recommend

The finances and communication is horrible, the staff there never seem to want to engage with the residents of the visiting families. It is not a lockdown facility so when you walk through the door they don't even really acknowledge you and usually there is no one at the front desk. Its a multi-story building and half the time the elevators or broken. When our loved one moved in the room was not even ready, half the staff had left so the maintenance guy was doing everything. There were barely any nurses there so inconsistency with care.

Cleanliness

1

Friendliness

1

Meals & Dining

3

Care Services

1

Activities

1

Staff

1

Value for Cost

1


3.5
anonymous - Loved one of resident/client
Assisted Living
August 24, 2022
Verified Review
So so

There are a few staff she likes but she feels ignored by some of the others. They did miss giving her medications on a few different occasions. There are definitely some improvements that they could make.

Cleanliness

4

Friendliness

3

Meals & Dining

2

Care Services

3

Activities

3

Staff

3

Value for Cost

3


1.0
Elaine - Loved one of resident/client
Assisted Living
August 23, 2022
Verified Review
Would never recommend to others

In the beginning we were very hopeful because they were renewing the whole place and making updates. They could not take care of my loved one like they said that they could. She was in a shared room and in the shared room the staff would forget to bring her meals. Her meds got messed up all the time too. They said they were fully staffed but they were not. The main nurse quit and no one let me know. My loved one fell and still to this day no one has called to let me or hospice to let us know that it had happened, the communication was non-existent. There were 15 covid cases inside of the facility and we never got an email or anything to let us know. It was one nightmare after the other, the place was completely disorganized. I never got a call after she had passed either.

Cleanliness

4

Friendliness

3

Meals & Dining

5

Care Services

0.5

Activities

No data collected

Staff

3

Value for Cost

2


5.0
Anonymous - Loved one of resident/client
Assisted Living
August 11, 2022
Our Review

Nice place overall with many great residents. Staff is friendly, nice and caring. Many activities to pick from and participate in. Food gives you options to pick from at service time.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

5

Value for Cost

5


4.0
anonymous - Toured community
Assisted Living
August 4, 2022
Verified Review
Tour experience

The Westland House was a bit of an older facility. If you had limited income this would be a fine place. The size is decent and they seemed to be fully staffed. The staff who showed us around were very nice and informative.


4.0
anonymous - Loved one of resident/client
Assisted Living
August 1, 2022
Verified Review
Dad finally has help

It is important to keep in mind they are in a state of transition right now and things are changing. Most of changes that I have noticed though are all for the good. They are in the process of refurbishing the whole facility and making some nice updates. My loved one absolutely loves the food that they serve. I would recommend The Westland House to other families looking.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

4

Staff

5

Value for Cost

5


3.0
anonymous - Loved one of resident/client
Assisted Living
June 29, 2022
Verified Review
Good for independent living, not for those who need more care

They seem pretty disorganized. My loved one arrived with a sore and now it has gotten much worse because the staff did not care for it. It is a good facility if your loved one does not need a lot of help, but if they need more care I would not recommend them.

Cleanliness

3

Friendliness

4

Meals & Dining

4

Care Services

2

Activities

No data collected

Staff

4

Value for Cost

3


3.0
anonymous - Loved one of resident/client
Assisted Living
May 16, 2022
Verified Review
Not the best

My loved one was only here one week for respite care. They did miss medications one night and my loved one fell and no one reported it to us. I think that is something that definitely should have been communicated. If we had to do it again I would not bring my loved one back here.

Cleanliness

3

Friendliness

4

Meals & Dining

2

Care Services

2

Activities

No data collected

Staff

4

Value for Cost

3


5.0
anonymous - Loved one of resident/client
Assisted Living
April 25, 2022
Verified Review
Working out great

We went with Westland House because we had a relative who was here and a friend who had their mom here and they had good experiences with the facility. I really like that the pay is all inclusive so you do not have all these add on fees for everything, especially since we needed 24 hour care. My mom has the best room, her back door opens up to the woods. The studio is a perfect size and has worked out great for her. The staff are all super friendly and the minute we walk in they greet us. They have plenty of activities such as bingo, church services, entertainment, etc. but my mom does not participate. They just opened their beauty salon back up and the stylist is there Thursdays and Fridays and the cost is very reasonable. I would recommend them to others depending on what your needs are.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5


Viewing 1-20 out of 30 reviews
Additional reviews gathered from Senior Advisor

Neighborhood around The Westland House

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about The Westland House

The Westland House offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

The Westland House has received an average review rating of 3 based on 30 reviews. See all reviews.

Call (734) 326-6537 to reach a resident at The Westland House.

To reach a resident at The Westland House call: (734) 326-6537



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.