American House Westland Venoy Senior Living

Generally our loved one is well taken care of because we are vigilante and always bring up any concerns we have. We have had issues with our loved ones medication that we needed to go up to cooperate to get resolved which was very frustrating. We also were told that the care takers had extensive and extreme training with memory care patients, but we felt miss lead by that. We have not overly been pleased, a lot of times we see the care takers on their phones and not circulating around the community looking after the residents. However, on a plus the activities director is phenomenal, fabulous and really engages the people and tries so hard to bring on new activities. Everyone at the front desk is great, the place is pretty clean and overall our loved one in content. Hands on care - needs to be more responsive to the suggestions and questions.

If you hate your loved one, then look no further, this is the place for you to move them. If your loved one enjoys laying on the floor after a fall for hours on end with no one to come to their rescue, please apply today! If your loved one requires memory care and you want them to be unsupervised for 24 hours or you want them sitting in a dark room in their pajamas and filth all day, this place will fulfill your wildest dreams. If your loved one prefers zero mental or physical stimulation and unkind/untrained "medical professionals" taking care of them, please consider hiring the med team. If you're like me, and all you want in the world is for the person you love to be cared for with kindness, compassion, and proper training, then myself and my entire family would strongly suggest that you run as far as your legs will take you to get away from this absolute abomination of a "living facility". Terrible food, cold and heartless care team. Just awful. A year of misery.

Our first tour. I prefer the studios in the back building. They are adequate. Nothing too fancy, just what is needed. They do have a fall protocol in place. The price is good. The care is provided by a third party. That is my biggest concern.

They even had activities throughout the pandemic. I would recommend the community to others. It is an affordable option. It worked great having another contact with our loved one from a different agency. When the pandemic hit, this caregiver wasn't able to come in and see our loved one. The personal assistant through the community was not the same as what my loved one had experienced in the past with his other caregiver.

You get what you pay for. This middle-of-the-road value. communication overall is good although they do have a different contact for each of the services we use. I would recommend this community to others.

The community was ok, I would recommend you look into this community. the staff was friendly, respectful, and cordial. I would recommend this community to others.

I would tell people to stay away from this community. My loved one was a diabetic. If you didn't make sure everything was there for your loved one, the staff wouldn't do anything. My loved one wandered off and they didn't know that my loved one left the community. They called us asking if we knew where our loved one was at.

We had a horrible experience with American House Westland Venoy Senior Living. They stole from us many times. As the pandemic progressed, it was harder to get into the community to get my mothers stuff out. I called and let them know that I was going to move her stuff out as soon as I could come in to get it. They called back and said that her stuff was gone. They stole the things they were able to carry out and left the heavy furniture. I reported them to the police and after trying to work with them, they started getting nasty towards me. I would not recommend this facility to anyone.

You can walk in and it smells good. It is a nice little community. My mother in law loves it. She has friends. The Covid-19 restrictions have been hard on her, she misses her family. They take really good care of the residents. My mother in law likes the food. We don't worry we know she is being taken care of.

This place is a nice smaller facility. Very clean! Decorated very nice and the staff makes you feel like family. My parents are here and well taken care of. This is a very affordable facility, I highly recommend it.

Liked American House with the exception of no doctors or nurses on site to check on people living there. Basically an apartment complex

Very nice place. Friendly staff. Clean facility

Like anywhere some staff are great and some are rude and not good carers. Same breakfast everyday...Hard boiled eggs toast and juice. Boring, other food was alright. No memory boosting activities. LO in room all day with no one to talk to, so felt isolated. No snacks or fruit given, had to buy water since non was offered other than mealtime.

Nice facility, not fancy, clean. Friendly staff. Like the studios in the back bldg.

My father-in-law has made the transition to American House Westland Venoy well. The staff are great with him and they encourage him to be a part of their actifity program there. There is transportation to doctor appointments and field trips for those residents who want to use it. And my father-in-law enjoys going to the dining area with the other residents and they have a great menu and food. I would definitely recommend American House as the staff is pleasant, very organized and truly care about their residents.

I had drove by this community for the a possible tour for my loved one and decided to not go in when I had passed the building. I was not impressed the area at all and everything just seemed a little to messy for my liking. The scenery could use some improvement.

The community seemed like a really nice place to live. The manager and staff were very friendly and attentive. The only reason we did not go with this place was the location, too far from my house.

My father is still adjusting to this community, but they are trying their best to care for him and his needs. They have a good staff here, I know he is in good hands. He has gotten involved in the community with the activities they offer. The food has been a problem with my father. He says the food arrives cold and they take a long time to serve the residents. I like the fact they are willing to work with us with any concerns we have. I know he is safe and being cared for well here. I would recommend it.

The staff are doing very good with my mom and they provide a really clean community for her and others. My mom seems to participate in the activities available. Her meals must be good because we have not heard of a complaint yet. I would for sure recommend this community.

Its kept very clean and tidy for the residents here. They need a little help with the food but other then that its an all around good place to live