The Village at Waterman Lake

The food here is absolutely terrible! We've had many bad meals from moldy bread, and hair-in food to burnt food. Pancakes are always burned. When complaints are brought to the CFO about the food being burnt, the response is "everyone has an off day". This is an unacceptable response!!!! Especially when you're paying close to $6,000 a month for rent!!! Food should be the main priority but it clearly is not! And when anyone complains, those are the kind of answers you get. They have an answer for everything without fixing the problem. Everyone complains about the food but is afraid to complain to the right people because they're afraid they will get answers like that and be treated bad. This place is not cracked up to what all the reviews say! Not worth the money!!!

This community is worth every penny for me. I would never be able to get all of the services I am getting here at home. I have told many people about this community. This community as far as I am concerned is second to none. I toured many places but this is the best. I am being spoiled on a daily basis with the help and the services that I am receiving. I told my friends and my neighbors that this is the place for me.

I would recommend the community to others for their loved ones. The staff acts like they care about the residents at the community. In general they are kind and loving towards them. The community isn't perfect; however, no place is. You can't expect perfection due to variables in life and care. We are pleased with our decision. We don't think we could have done better for my loved one. The community has activities for the residents; however, some are still restricted due to the pandemic. The memory care has entertainment, bingo, and more for the residents to participate in. They have had animals such as chickens, baby goats, baby bunnies and more for the residents to enjoy and this was wonderful for the residents. There is a large common area for the residents to enjoy watching tv together.

Facility is immaculate. The dining options are great. The view is fantastic. The activities are endless. We booked a room for my mother before we left.

We chose The Village at Waterman Lake because my in-laws had been here and so we had previous experience with the facility. Also, the location and overall ratings played a big part in our decision. The room sizes here are adequate. I have eaten here, I think they need a nutritionist on site. The food is good, but I think they need more balanced meals with lower salt/fat content and more fresh foods for the residents. The best part about the community would be the friendliness and the overall care of the staff members. They have been doing such a great job since the pandemic. and they have been working very hard to contain the virus. I would recommend.

My loved one is in independent living and can have their own aide come in prior to COVID. Now they will have someone to assist with items within the community. The aides who are currently working are the only ones working at this community. The housekeeping is free, they change towels and bedding once a week. There are other a la cart options. There are things to do consistently for the residents. This is an excellent community and very responsive. They will address any concerns and they are very friendly. If I can't get a hold of my love one they will go check on my loved one for me. They keep me updated with any changes. I am happy with this community.

The level of care my Mother has received has exceeded our expectations. She always treated with compassion and respect. I could not have asked for more.

Very impressive place, [name removed] was great and knowledgeable, the apartments very nice. The whole atmosphere was very upbeat. I could see my mom living here and thoroughly enjoying it. Residents seemed very happy with many choices to make with regard to their individual life styles and preferences. Seems a good value for what is included.

The staff was very caring and patient with fulfilling our needs as my mom went from living at home independently to possible independent living at their facility to assisted living within 72 hours. The ratio of nurses, CNA's and housecleaning to residents is very low allowing for an immaculate facility and individualized care. I can contact them 24/7 and always reach a supervisor. The standards are very high for the staff. The food is very good with multiple choices in the multiple dining rooms with the main one overlooking the lake. The staff knows where my mother is at every moment when I cannot reach her via cellphone. The staff has also assisted me emotionally with the work it entails placing a loved one in assisted living. The activities are scheduled and diversified.....games, movies, concerts, trips to drugstores, mystery rides and lunches, boat rides in the lake, bazaars, antique car shows!!!! They are a pro-active facility. My mom is doing so well my brother and I see her getting physically and mentally stronger. The care provided is going to allow us many more years with mom

The staff was very caring and patient with fulfilling our needs as my mom went from living at home independently to possible independent living at their facility to assisted living within 72 hours. The ratio of nurses, CNA's and housecleaning to residents is very low allowing for an immaculate facility and individualized care. I can contact them 24/7 and always reach a supervisor. The standards are very high for the staff. The food is very good with multiple choices in the multiple dining rooms with the main one overlooking the lake. The staff knows where my mother is at every moment when I cannot reach her via cellphone. The staff has also assisted me emotionally with the work it entails placing a loved one in assisted living. The activities are scheduled and diversified.....games, movies, concerts, trips to drugstores, mystery rides and lunches, boat rides in the lake, bazaars, antique car shows!!!! They are a pro-active facility. My mom is doing so well my brother and I see her getting physically and mentally stronger. The care provided is going to allow us many more years with mom.

This was a very nice commumity. [Name removed] was so nice and upbeat, really seemed to care about the residents. Pricing here is a little bit more reasonable than Atria but on a larger scale so did not feel as homey but Mom would be very happy here and seems like she would get outdoors more with activities and programs to get them outside. Sister and I like this one the best so far. Still touring a couple others. This facility has nail care every other week, can have Mom's dog (at least on a trial basis)and other very nice amenitites.

A little more structured them what our mother wanted, but clean, friendly staff, etc.

My mother is all settled into this community, and so far she is doing very well. She is loving this community, and I'am satisfied with her move to this facility. She is pleased with the meals. They are taking good care of her, and her needs. The community is immaculate, everything looks great. Everyone has been wonderful. Even though I have million things going on, I can go to sleep knowing she is safe. If someone could afford this community, I would recommend.

I liked The Village at Waterman Lake very much! I thought it was the best community for my friend but ultimately her family made that decision. I preferred it much more than the others we looked at and I feel it's a good place for anyone.

I had a nice tour of this community. From what I saw the community looked nice. Everything was well maintained, and clean. The staff was kind and friendly. It was a nice experience. Everyone was very nice to my family and my self. Unfortunately they were not able to accommodate us at the time we needed it.

My aunt is doing well at The Village. She enjoys the activities and the staff are nice. She has not complained about the food and the community is clean. This community was a good fit for her.

My loved one is happy and content at the Village at Waterman Lake. Like every assisted living residence, mishaps occur once in a while, but they are minor and are addressed in a satisfactory manner. The food is good and the staff friendly and caring.

The Village has provided a very safe, caring, and friendly environment for my loved one.

The facility is beautiful, large and has many services on site. They run many activities and engage the residents in the activities. Staff are friendly and helpful. Comparatively, the price is excellent.

My mother in lawbis here, she has been here for a little over two months now. In the beginning we had a few issues however, they have been worked out. The place is very nice the people are really friendly and cheerful.