The Phoenix at Greer

The food here sucks, I wouldn’t feed it to my dog let alone my grandmother. When she started living here she was 120 pounds, she is now maybe 90 soaking wet. She calls the place jail. Feels as if the director hates her. No daily help with bathing. No one makes her bed. Has trouble getting clothes washed. The nursing staff is great, but high turn over from what I can tell. I hate that they do not provide any later hours for visitors. And try getting someone to answer the door after hours is a joke... better hope someone is walking past or you just have to pull on the doors to open them yourself. Cannot wait to get her out of here.

Spoke with [name removed] druring virtual tour - lovely.

The "cook" is out of town and the nurses and nurses aid are in charge of the kitchen. Food is awful. My mother has called me twice today to report what was served. Food has always been a problem. Must get to dinning room at a certain time then wait for meal to be served. My mother has waited over an hour for her meal many times. Cleanliness is not evident in hallways and lobby. I have been there visiting and taken picture of the same dust balls in the lobby on two consecutive days. I would move my mother but my father just passed way and I don't think she can take the upheaval right now. The "president" of this facility appears to be on a revolving door. They are on their 4th in the 3 years they have been open. Nurses leave medicine for residents to take. I say again they leave medicine for residents to take unsupervised. My mother takes an opioid medication every day. What is stopping her from saving them up and taking an over dose?

It is a beautiful place, but requires a resident to be pretty independent and have considerable initiative, which my 92 year old family member lacked. He did not like asking for help and never got the idea that his call button wasn't just for grave emergencies. They are not set up for a nursing station so he had no idea 'where to go" if he needed something, so stayed unhappy during his stay there. His main complaints were "nothing to do" and long waits for meals. The activity calendar is truly quite full, but the activities are hard to find and nobody takes initiative to see that respite residents get to them, find them etc. He did not understand the electronic lock on his door and actually stayed locked out quite a while until another resident came by and helped him. Not for elders who need much assistance in their "assisted living" but a lovely place for the independent seniors who take a lot of initiative.

Upon visiting Thrive, I was very impressed at the beauty of the community. The moment I drove up I noticed how nicely manicured the lawn and exterior were. When touring the interior I was even more impressed at each and every detail. I will recommend this community to my clients and family as I love their intention to build and nurture relationships.

Great reputation in the community as a place where people can build meaningful relationships

Beautiful facility, and obviously great community.

Love the philosophy of building and relationships. All about people.

This is a place I would recommend to anyone in need. It is beautiful and in a great location.

I am not sure that this place cares about its residents. My parents have been residents here for close to 3 years. If i though there was a chance of finding a better place i would move them. Food has been consistently bad. No response to at least 3 meeting with director and 3 different "cooks." Won't call them chiefs. More that six months ago, they gave my mother the wrong medication. After meeting with director i am still waiting to hear that it has been reported to authorities as required by law. My mother tells me of pushing call button for help and waiting more than 30 minutes for anyone to come. Coffee spilled on floor. Months later stain still there even after attempts to clean it. I wish i could move them but the information that i am getting indicates that in other facilities the food is just as bad. I do not recommend this place and if i could i would move my parents.

Really can’t comment on activities. This is Memory Care. The staff is very cooperative and works very nicely with my wife Comfort Keepers. This is a good fit for us.

The Director at Thrive, Greer, SC, responded to my inquiry from A Place for Mom promptly and followed up to answer my questions. During the tour I took of the facility, he spent a lot of time with me. I noticed the community is spacious, was clean, and well-lit. The staff seemed pleasant and engaged with the residents. The residents themselves seemed pleasant, engaged, and happy. The apartments (which are mainly private, designed for one person, though there are some couples there who live together in a double-occupancy situation,) were of good size and the monthly investment for the services for each resident are reasonable. I LOVED the safety features of the apartments and bathrooms! They are VERY accessible for walkers, wheel chairs, or senior feet! There are indoor as well as outdoor spaces for walking, sitting, eating, and socializing. There are common spaces to socialize (if you want to use a living room to watch TV with your family, I'm sure one will be available). There's a private dining room for family events! There's a calendar of daily and weekly activities for the assisted living-level of care as well as for the memory care level of care. A small number of the residents have their own cars. It's a big decision to help a family member move to assisted living, but the community at Thrive is certainly one where I could see my parent living quite happily, with nearly whatever level of assistance she needs. (The community doesn't have a skilled nursing level of care, but there are a number of nearby places which could provide that in the event it becomes necessary). Thrive seems a happy place to live!

My dad is at Thrive since the end of April. He seems to be moderately satisfied. Housekeeping had been an issue. Activities during the day are minimal. They seem to go out to eat frequently. We had some struggle with medication details.[Removed] is not very friendly.

With a heavy heart, we have moved our mother to another facility. We appreciate the care given to her during her year stay, but since the original director left it no longer feels like home.

We are moving my dad to another community. Since the change in director, the overall atmosphere has changed. We appreciate the care provided, but feel it is time to move on.

This a nice community, and my tour of it went well. From what I saw the community is well maintained. The staff I met was friendly, and nice. It was a pleasant tour, but it wasn't the community for my mother.

Mom is doing good and we are really pleased with the community and the staff that works here. The meals are okay, but I am a little upset that they said they feed the residents healthy food and low sodium and instead mom is not getting fed that way. The community is outstanding with the cleaning. it does not smell of urine and disinfectant.

I was so happy to find a new facility close to my home for both my parents. The memory care side is totally full from my understanding and the staff seems stretched too far to help adequately on the assisted living side. They need more help. However, everything taken into consideration the staff is doing the best can with limited hands, with one exception. The food is poor to horrible! My mother described today's lunch which was suppose to be beef chuck roast as dog food. There was a huge piece of fat and gristle with some beef sitting in a pool of grease. This has been an on going problem since they opened. I don't know why something isn't being done. A quick, you're fired would start. Thanks for listening, a very concerned daughter.

Thank you, A Place for Mom! My wife has been at Thrive for a couple of weeks now and everything is great. She has adjusted well and the staff has helped me adjust also. Your assistance in finding the right place is very appreciated.

Toured after A Place for Mom suggestion. Great facility, but we decided to move to another state near our son.